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IT Essentials 7.0 Chapter 4 - Preventative Maintenance & Troubleshooting Ver 7.0 Flashcards | StudBud
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IT Essentials 7.0 Chapter 4 - Preventative Maintenance & Troubleshooting Ver 7.0
IT Essentials 7.0 Chapter 4 - Preventative Maintenance & Troubleshooting Ver 7.0
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Answers
1
What step of the TS process do you establish a plan of action & implement the solution?
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4
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Possible Cause: Working system with front case HDD LED not working
HDD LED cable not connected properly
HDD needs to defragmented
Malware has corrupted the HDD
HDD needs to be replaced
3
What step of TS do you demonstrate to the customer the solution corrected the problem?
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4
What step of the TS would you listen for beep codes?
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3
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1
5
What happens if RAM is not properly installed?
The computer will not boot.
The OS will report an error indicating the RAM needs to replaced.
The computer will load applications slowly.
The CPU will stop working.
6
What is the proper way to clean fans with compressed air?
Hold the Compressed air upside down while holding the fan
Hold the fan to prevent it from spinning
Spin the fan in a clockwise direction with the compressed air
Spin the fan in a conter clockwise direction with the compressed air
7
How do you open a jammed or broken optical drive?
Reboot the Compter
Open it from BIOS
Insert a pin in the small hole next to the eject button
Replace the Optical Drive
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Possible Cause: System locks up after 5 Minutes.
CPU does not have enough power
HDD is overheating
POST failed to install hardware
CPU is overheating
9
Which should NOT be part of a sotware prevenative maintance plan?
Update drivers
Update virus definitions
Partition the Hard Drive
Remove unwanted programs
10
What should you do if the built in NIC stops working?
Replace the Motherboard
Upate the OS drivers
Install a new NIC into a PCIe slot
Install a new NIC into a DIMM Slot
11
Why should you write on the work order information obtained from the customer?
To verify system performance
For the customer to know what caused the problem
To help with problem solving
In case you cannot fix it the customer knows what was wrong
12
What does a Red X in device manager mean?
The device needs to be deleted
The device is in a problem state
The systme does not know which driver to install
The device is disabled
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Possible Cause: You notice a burning electronics smell.
RAM overheating
CPU overheating
Case Fan stopped working
Power supply overloaded or damaged
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What step of TS would you check power cables and power lights?
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This displays the applications and background processes that are currently running.
Event Viewer
Task Manager
Device Manager
Diagnostic Tools
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Possible cause: Application is slow and HDD LED is constantly on.
Power Supply is overloaded
Swap file is being used
The OS needs to be updated
Malware has corrupted the HDD
17
What does a yellow triangle in device manager mean?
The device needs to be deleted
The device is in a problem state
The device is disabled
The systme does not know which driver to install
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What step of the TS process do you identify the problem?
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What preventative maintenance should regularly be performed in a dusty, dirty environment?
Remove dust for fans
Update all software
Run and Antivirus check
Replace the Power Supply
20
What are the Optimal Operating Conditions for a computer?
10-50% Humidity and 60-120 Deg F
10-50% Humidity and 20-90 Deg F
10-80% Humidity and 45-90 Deg F
Humidity less than 10% and 45-90 Deg F
21
What should be done before any troubleshooting steps?
Backup all user data
Back up data that has been changed since the trouble started
Backup all applications
Back up the OS
22
The best way to confirm the CPU fan is spinning.
Check for POST errors
Check the CPU temperature
Check the BIOS
Visually observe it
23
If you are unable to solve a problem, do this:
Tell the customer to buy a new computer
Return the computer to the manufacturer
Gather Info and escalate the problem
Document your findings and apologize to the customer
24
You finally get a system working after many attempts to solve the problem; what do you document?
Everything done to try to solve the problem
The solution to the problem
What data you backed up
How to prevent the problem
25
Where should you check for distended or swollen capacitors?
RAM
HDD
SSD
Motherboard
26
Where do you find updated info about errors caused by system, user or software?
Device Manageer
Security and Maintenance
System Information
Event Viewer
27
What Type of data should be backed up before troubleshooting?
IE favorites, user applications
User prefered Browser
Browser favorites, user documents
The entire system
28
You installed a new antivirus update. What should you do next?
Run a full virus scan
Update the OS
Set the BIOS back to the defaults
Document findings, actions and outcomes
29
Where would you get a display of all the devices that are configured on a computer?
Diagnostic Tools
Event Viewer
Task Manager
Device Manager
30
Possible Cause: You installed a new video card in PCIe and you are not getting any image.
Not using onboard Graphics card
Incorrect drivers installed
No power connection to the video card
Needs to be installed in PCI slot
31
Which is NOT a benefit of computer maintenance?
Data protection
Extended life of components
Reduce equipment failure
Eliminate the need for repairs
32
NOT a Possible Cause: You installed a second HDD but it does not show up in BIOS.
SATA data cable is loose
Incorrect drivers installed
Incorrect BIOS Setting
SATA Power cable not connected
33
What step of the TS process do you test the theory to determine the cause?
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Possible Solution: The computer boots slowly & the HW setting are rediscovered with each boot.
Replace CMOS battery
Replace the CPU
Add RAM
Update the OS
35
What step of the TS would you ask open and closed ended questions?
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NOT a Possible Cause: The computer will not turn on.
The powersupply voltage switch is incorrectly set
The power supply switch is turned off
The CPU is overheating
The power supply has failed
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What is the next step of TS after you apply recommended solution?
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38
PC is in a shop that is dusty, 85 Deg F, 70 % humidity. What affects the laptop negatively?
Temperature
Temp and Humidity
Humidity
Dust
