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RIF Practice Exam Comprehensive
RIF Practice Exam Comprehensive
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1
If you see a spill or food or liquid on the sales floor, what's the first thing you should do?
Find out who was responsible for causing the spill.
Stand near the spill and direct traffic away until it can be cleaned up.
Call for a custodian or maintenance person to clean it up.
Find a mop or broom and clean it up yourself.
2
Which of the following is NOT a step in the basic selling process?
personalize service
recite product features
assess needs
make a connection
3
If you have a job interview scheduled for 1:00 PM, when's the best time to arrive for the interview?
12:45 PM
12:30 PM
12:59 PM
1:00 PM
4
Which of the following terms best describes a grower of potatoes?
stocker
distribution center
manufacturer
retailer
5
Which of the following is not an example of employee fraud or theft?
chatting with coworkers when there's stocking to be done
intentionally pricing items incorrectly
taking a coffee break
giving products away to friends or family
6
What describes hearing and understanding what a speaker is saying and any messages suggested behind the words?
passive listening
active listening
patient listening
foundational listening
7
What's the term for reducing the price of an item in order to encourage sales?
net profit
markup
markdown
margin
8
If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?
soccer shorts
a basketball
a soccer goal frame and net
a baseball bat
9
What tool can help you organize your time?
a to-do list
asking your mom to remind you
file folders
ruler
10
"I'm not getting the shifts I want. I only got 6 hours this week. I can't make my rent." What problem are they facing?
He doesn't like the times when he works.
He isn't getting enough hours and worries about the financial consequences.
He doesn't like his manager.
He wants to work in a different part of the store.
11
What's the standard method to use to thank an interviewer after the interview?
via text message
via email
via phone call
by sending a card in the mail
12
Which of the following comments would be inappropriate in a social media post?
Joe, send me your demo reel and I'll talk to my producer friend about you.
Quit my job today! No more being exploited and unappreciated!
I'm looking for a sales position, if you know anyone, please mention me!
Thanks to Walgreens for filling my prescription so quickly!
13
Which agency or law protects employees against hazards in the workplace?
FDIC
FMLA
OSHA
ADA
14
What information should you expect to enter on a job application?
hair color
names of family members
education
age
15
Which of the following is a proper lifting technique?
if you're straining
keep your feet close together
bend your knees
lift close to your body
16
What does the "S" in SMART goal stand for?
special
simple
specific
smart
17
Which of the following is the best way to demonstrate that you have understood a customer?
restate the customer's exact words
ask the customer a followup question
ask the customer to repeat what they said
restate and summarize their needs
18
Which of the following is a term for physical goods that are bought and sold?
products
services
sales
pricing
19
What is the term for creating a seamless shopping experience for customers by integrating multiple channels?
multichannel
omnichannel
integrated channel
seamless channel
20
Approximately what percentage of US jobs are retail jobs, as of 2019?
35-40%
10-15%
20-25%
5-10%
21
Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in store?
manufacturer incentives
the store's location
local customers
employee preferences
22
What refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?
gross profit
profit margin
net profit
profit margin percentage
23
Merchandise without an expiration date has a longer?
profit
manufacturing time
run time
shelf-life
24
Shoplifting is a chronic, expensive problem, in the retail industry. In 2016, shoplifting losses were around?
$500 million
$50 million
$5 billion
$50 billion
25
If a business' revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business' gross profit?
$515
$1,184
$416
there's not enough information to calculate this
26
Which of the following best defines quality customer service?
delivering a positive
adhering to company policies when processing returns
doing exactly what the company procedures say to do
memorable experience that is more than what the customer expected
27
Which of the following refers to the difference between revenue and cost of goods sold?
gross profit
profit margin percentage
net profit
profit margin
28
What kinds of things does a manufacturer produce?
services
finished products
raw materials
fossil fuels
29
Juliana is stocking, finds a bottle that is leaking so she throws it out and moves on. What is true?
the inventory would need to be counted manually
the inventory in the system would be too low
the inventory in the system would be high
the inventory would be acurate
30
Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"?
an open question
an open-ended question
a closed-ended question
a leading question
31
Which of the following refers to the amount of money that a retailer makes after accouting for expenses?
revenue
cost of goods sold
profit
operating costs
32
Which of the following is a standard term that describes the audience of a retail store?
manufacturers
customers
buyers
wholesalers
33
These devices are used primarily to prevent the theft of high-priced items, particularly small ones?
display or fixture locks
non-electronic ink tags
PLUs
electronic tags
34
What's the term for a very brief speech that you can use to sell yourself to people you meet?
a keynote speech
an elevator pitch
a sales presentation
a job post
35
Which of the following is NOT a concept that helps you manage your time effectively?
prioritizing
procrastinating
organizing
focusing
36
A retailer's total inventory is?
all inventory a retailer has on order
all inventory sold within the past year
all inventory owned by the retailer regardless of its location
all inventory available in the retailer's physical stores
37
What's the term when a customer buys a new item, then returns an old, damaged similar item using the new receipt?
return fraud
identity theft
switch fraud
receipt fraud
38
What's the term that described distributing merchandise from a manufacturer to a retailer location?
alleviation
innovation
allocation
reimagination
39
If a POS system detects credit card or debit card fraud, what will it do?
decline the transaction
sound an alarm
process the transaction
place an automated call to security
40
Which item is considered a retail product?
car wash
new car
car warranty
car lease
41
Which agency or law protects employees who report unlawful or unsafe practices?
Whistleblower Protection Act
Unsafe Practices Act
Family & Medical Leave Act
Americans with Disabilities Act
42
These devices are attached to clothing in order to prevent theft, and require a special tool to remove them.
PLUs
SKUs
electronic tags
non-electronic ink-tag
43
What is the first step in the problem solving process?
finish your shift
define the problem
take action
find solutions
44
The process of placing inventory on the sales floor, shelves, racks or other displays to be sold is called?
excess inventory
stocking
back stock
out-of-stock
45
Which of the following refers to the total amount of money that a retailer brings in?
cost of goods sold
profit
revenue
operating costs
46
What's the term for reducing the price of an item in order to encourage sales?
markup
markdown
margin
net profit
47
If a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage?
100%
20%
there's not enough information to calculate this
35%
48
What is the term that describes an injury caused by an item falling off a shelf and hitting a person?
accidental injury
struck-against injury
struck-by injury
negligence
49
After one negative experience, about what percentage of people say they will never do business with that company again?
75%
20%
50%
10%
50
What does the "R" in SMART goal stand for?
results-oriented
routine
ready-oriented
ready
51
Physical goods (that can be touched) that can be bought and sold are called?
skills
products
items
services
52
The majority of retailers are?
franchises
independently owned
corporations
online only
53
When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called?
inventory tracking
stocking
inventory
receiving
54
What holds large quantities of products that are later sent either to retail locations or directly to customers?
wholesaler
retailer
manufacturer
distribution center
55
Other than the stockroom, where is a store's inventory kept?
at the manufacturer
on the sales floor
in the office
at the distribution center
56
A broad, general, and written statement of a specific job is called
job description
job analysis
job title
job objective
57
Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?
an open-ended question
an open question
a closed-ended question
a leading question
58
What percent of shoplifting is due to employee theft?
50%
20%
40%
30%
59
Which of the following is a term for intangible things, such as providing delivery for items sold by retailers?
gifts
training
products
services
60
What does the "T" in SMART goal stand for?
timid
time-based
talent-based
temporary
61
What is the final step in the problem solving process?
take action
define the problem
pick a problem
identify solutions
62
What is the impression that is seen and heard by customers who encounter a business, its products, and services?
positive feeling
brand promise
company brand
company promise
63
Keeping a planner and checklist can help you with which time management skill?
focus
create
prioritize
organize
64
Customers can buy items in-store or on-line. They also get texts and emails about promotions and sales. This is?
integrated channel retailing
multichannel retailing
alternate channel retailing
omnichannel
65
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives?
out-of-stock
safety stock
excess inventory
back stock
66
What is a group of people called who work together towards a common goal?
group
huddle
meeting
team
67
The process of automatic or manual ordering to meet product demands is called?
PLU
excess inventory
inventory replenishment
RFID
68
Which of the following is a SMART goal?
I will increase my sales volume until my manager is happy.
I will increase my monthly sales volume every month.
I will sell more.
I will increase my monthly sales volume by 20% by the end of March.
