which is a limitation of using staff motivation as a strategy to respond to KPIs

increased costs associated with incentives

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

management by objectives involves

setting objectives for employees-align with overall goals

leadership is the process of

positively influencing individuals to achieve objectives

level of staff turnover:

indicates staff satisfaction, measures staff leaving the business who need to be replaced

one advantage of investment in training is:

benefits the business by improving the skills of employees

personal mastery does not involve

scrutinising what the business does

on the job training is

learning skills for your job, whilst working

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

3 types of performance related pay are:

pay increases, bonuses and commissions

Exporting is a strategy that:

more accessible to all business due to emergence of internet

the operations manage area is responsible for

production of the business output

examples of voluntary termination may include

retirement, resignation, redundancy

manipulation can be best described as

devious influence over someone to get them to do what u want

percentage of market share is calculated by

dividing a business sales by total industry sales

growth in the rate of productivity indicates

the business is using resources more efficiently

increase in number of customer complaints can indicate

increase in customer dissatisfaction

high risk strategies are likely to not result in

individuals feeling supported in their opinion

four most common low risk strategies to overcome employee resistance are

empowerment, support, communication, incentives

net profit figures is best described as

what remains when expenses are deducted from revenue

The correct categories of Maslow's hierarchy of needs are..

physiological, safety, social, esteem, actualisation

management skills requires to manage change are

communication, delegation, planning

the ending of employment of an employee

studbud

VCE Business Management Exam revision 2023

100 termsStudBud Administration125 plays

Unit 3 and 4

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased staff retention
increased costs associated with incentives
increased productivity
increased staff turnover
2
change always results in positive outcomes for stakeholders
true
false
3
What statement best suits laissez-faire management style
manager attempts to sell decisions to staff
manager unites with staff to make decisions together
manager consults with employees before making decisions
employees assume total responsibility for making decisions
4
managers unite with staff to make decisions together, what style is this?
consultative
autocratic
persuasive
participative
5
'the big issue magazine' is an example of
public listed company
social enterprise
government business enterprise
private limited company
6
management by objectives involves
establishing the mission and vision statement
setting objectives for employees-align with overall goals
deciding on strategies to achieve business objectives
giving feedback to employees after appraisal
7
leadership is the process of
damagingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
8
which of the following is a characteristic of a manufacturing business
produces services
process/production occurs simultaneously to consumer buy
is performed
produces tangibles
9
level of staff turnover:
indicates how safe a workplace is
indicates staff satisfaction
measures staff leaving the business for lunch
measures staff leaving the business who need to be replaced
10
one advantage of investment in training is:
takes employees away from their usual activities at time
time consuming
employee might leave the business after training investment
benefits the business by improving the skills of employees
11
Which KPI is relevant to a manager being concerned about employee wellbeing
Rates of staff absenteeism
Number of customer complaints
Number of workplace accidents
Net profit
12
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
improve motivation
improve operations
implement change
increase profit
13
personal mastery does not involve
developing the ability to focus energy
looking objectively at one-self
scrutinising what the business does
developing competence and skills
14
on the job training is
learning skills for your job, whilst working
sending employees to a specialised training institution
off the job training
monitor the performance of employees
15
how many types of waste are identified by lean management
7
6
1
5
16
positive of dismissal, for the business is
disrupted work teams
cost & time of recruitment and selection to replace position
opportunity for more skilled and productive worker to join
loss of productivity whilst waiting for replacement
17
which of the following includes 2 materials management strategies
inventory control and automated production lines
lean management and quality control
just in time and CAM
just in time and forecasting
18
which is a disadvantage of off the job training
employees are familiar with environment
more expensive with fees
costs less
professional help
19
3 types of performance related pay are:
bonuses, share plans and gain sharing
pay increases, bonuses and career advancement
pay increases, bonuses and commissions
pay increases, commissions and a day off
20
Maslow's hierarchy includes how many categories of needs?
4
3
5
6
21
Kurt Lewin developed the 3 step model and which other theory
hierarchy of needs theory
four drives theory
force-field analysis theory
goal setting theory
22
which of the following is a stakeholder from the external environment
directors
management
trade unions
shareholders
23
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
24
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
25
Exporting is a strategy that:
is only profitable when the value of the aus dollar is high
is only available to medium and large businesses.
involves buying goods and services from foreign businesses.
more accessible to all business due to emergence of internet
26
what is materials handling
planning materials
physical handling of goods
minimising costs
monitoring stock
27
the unfreeze sage of Lewin's 3 step model may include
empowering action
providing training
evaluating the effectiveness of the implemented change
accepting the need for change
28
a type of business structure that has 'pty ltd' in it's name
private limited company
trust
public listed company
sole trader
29
the operations manage area is responsible for
the marketing mix
production of the business output
installing and maintaining technology
managing the financial aspects of the business
30
360 degree feedback is an approach that is used within
management by objectives
employee self evaluation
employee observation
all of the above
31
a sole trader business has unlimited liability
false
true
32
what is one responsibility of employers regarding workplace relations
setting the minimum wage
lean management principles
represent employees to create an award agreement together
good faith bargaining
33
Workplace relations is a key responsibility of which functional area of the business
marketing
human resource management
operations
finance
34
examples of voluntary termination may include
retrenchment, dismissal, redundancy
retirement, retrenchment, dismissal
resignation, dismissal, retirement
retirement, resignation, redundancy
35
manipulation can be best described as
devious influence over someone to get them to do what u want
bullying individuals
providing support to employees
forcefully attacking someone you don't like
36
percentage of market share is calculated by
dividing total profits by total expenses
dividing a business sales by total industry sales
multiplying expenses by revenue
subtracting a business total sales from industry sales
37
growth in the rate of productivity indicates
the business is using more input to produce fewer output
the business is using resources more efficiently
the business has lost market share
the business is using resources less efficiently
38
increase in number of customer complaints can indicate
increase in productivity
increase in customer dissatisfaction
improvements in quality
improvements in staff morale
39
A successful differentiation strategy requires:
ongoing investment in research, development and innovation.
an effective marketing campaign.
all of the above.
the business to manufacture a quality product.
40
software that controls manufacturing processes is
robotics
computer integrated manufacturing
computer aided design
computer aided manufacturing
41
high risk strategies are likely to not result in
individuals feeling tricked
individuals feeling supported in their opinion
greater long term resistance to change
individuals submitting, but becoming resentful
42
which is not verbal communication
phone call
email
slouching
postcard
43
four most common low risk strategies to overcome employee resistance are
empowerment, incentives, intimidation, support
communication, threat, empowerment, support
empowerment, support, communication, incentives
communication, empowerment, bribes, incentives
44
net profit figures is best described as
what remains when expenses are deducted from revenue
a business total revenue
a business total sales
the total products a business has sold
45
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Lewin
Maslow and Lawrence & Nohria
Lawrence & Nohria and Locke & Latham
Maslow and Locke & Latham
46
The correct categories of Maslow's hierarchy of needs are..
physiological, security, love, esteem, collaboration
physiological, safety, social, esteem, actualisation
food, shelter, cognitive development, OH&S, teamwork
money, friendships, job security, goal setting, commission
47
managers can gain trust and support through persuasion, what management style suits this
autocratic
laissez-faire
participative
persuasive
48
involves series of checks throughout production to ensure output meets predetermined standards
total quality management
quality assurance
quality control
lean management
49
at CUB, raw materials that are used in the transformation process include
wheat
computers
conveyor belts
bottle beer
50
management skills requires to manage change are
leadership, academia, negativity
interpersonal, training and money
communication, delegation, planning
proactivity, leading, organisational inertia
51
termination is
dismissing an employee as not enough work to pay them
quitting the job
the ending of employment of an employee
employee decides to no longer be part of the labour force
52
Lock & Latham's motivation theory is based on
career advancement
goal setting
training and development
four drives
53
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include a dispute resolution procedure
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
54
which of the following is not an example of a tangible good
car
clothing
phone service
bread
55
Key performance indicators and other data sources should be examined
following change implementation.
prior to and following change implementation
by management staff on an annual basis.
prior to change being implemented
56
which strategy is particularly great for marketing on product label
quality assurance
total quality management
lean management
quality control
57
An advantage of compute aided design is
requires ongoing training
encourages creativity
up front costs
58
Which of the following is a non-financial motivational strategy?
share plans
support and sanction
gain sharing
commissions
59
___ is responsible for coordinating all activities from acquiring to terminating employees
operations manager
human resource manager
sale and marketing manager
employees manager
60
which of the following are the 3 key principles of total quality management
quality control, quality assurance, quality circles
improve employees, continuous customer, empowerment focus
continuous improvement, customer focus, employee empowerment
employee focus, customer empowerment, continuous improvement
61
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
62
the resources used in the process of production are
underput
overput
output
input
63
change affects stakeholders that are internal to the business only
false
true
64
what is the main purpose of managing waste
indicate staff satisfaction
reduce staff absenteeism
assist quality
assist operations and improve efficiency
65
which strategy best addresses objectives relating to the KPI of level of wastage
expanding into overseas markets
training program for staff in retail sales
review ways to recycle materials in the production process
family day celebrations
66
output of a service business is tangible
true
false
67
The drive to comprehend includes
to remove threats to one's safety
the need to form relationships with others
desire to own material goods, obtain status and power
the desire to satisfy one's curiosity and learn new skills
68
the process that a business go through to become a register company and separate legal entity
incorporation
globalisation
transformation
arbitration
69
what is the first step by HR Managers to negotiate workplace agreements
consult widely
be aware of all relevant awards and legal requirements
lodge agreement
exercise care with wording of agreement
70
According to Porter, the most successful businesses implement:
the strategy that suits their business circumstances.
both strategies, to help maximise their chances of success.
the differentiation approach.
the cost leadership strategy.
71
which is not a management skill
delegating
forecasting
planning
communicating
72
which of the following is not a commonly used technique for carrying out appraisals
comparison method
critical incident method
off the job training
essay method
73
The 5 principles of goal setting are, according to Lock and Latham...
clarity, creative, safe, teamwork, feedback
easy, specific, improvement, measurable, quick
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
74
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of staff turnover
Level of wastage
Percentage of market share
Rates of staff absenteeism
75
which of the following is not part of the workplace relations external environment
employees
trade unions
employer associations
fair work commission
76
quality control involves use of a system so a business achieves set standards in production
true
false
77
rate of staff absenteeism measures
number of sick people in the workplace taking days off
number staff that neglect to turn up for work when scheduled
number of staff leaving the business
number of staff retiring
78
which of these is not an element of corporate culture
symbols
human resource management
rituals and celebrations
values and practices
79
Organisational inertia is
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
80
which of the following is not an advantage of robotics in operations
perform specialised tasks
repetition of tasks to same degree
increased speed of production
maintenance costs
81
Good workplace relations requires management to
remove employees who complain about their working conditions
allow employees to have whatever they request
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
82
which of the following is not a learning organisation discipline
communication
mental models
systems thinking
personal mastery
83
real corporate culture can be seen in
slogans
objectives
behaviour
policies
84
employees should be supported and communicated with at which stage of the 3 step change model
re-freeze
all 3 steps
unfreeze
change
85
number of sales measures
number of employees
number of output sold by a business
number of input bought
number of days staff are absent
86
a similarity between quality control and quality assurance is
both involve only internal stakeholders focusing on quality
both involve an external institute to check the product
both involve checking of product against standards
both speed up the production process
87
the 5 steps of the planning process in order are:
create, analyse, evaluate, monitor and define
define, analyse, develop, implement, monitor
define, prepare, operate, implement and develop
eat, sleep, rave, repeat
88
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
not all resources are being used efficiently, issue of waste
staff have increased efficiency of resources
staff are unhappy and leaving the organisation
customers are dissatisfied with the product
89
which of the following is an example of poor termination practice
providing employee with notice of termination
providing employee with exit interview
providing employee with reasons for termination
providing employee with email of termination with no reason
90
the 3 levels of planning include
strategic, tactical, operational
internal, external, macro
send, receive, feedback
high, medium, low
91
which of these is not a type of waste identified by lean management
excess inventory
overproduction
excess motion
conveyer belts
92
management skills are used to
increase profits
increase productivity
all of the above
increase market share
93
a business that is owned by a minimum of two and maximum of 50 is
sole trader
partnership
social enterprise
public listed company
94
Lawrence and Nohria's 4 drives are:
fitting in, career, advancement, comprehending, money
money, learning, frienships, threats
acquire, bond, comprehend, defend
achievement, training, motivation, defending
95
__ is the ability of a business to develop strategies for a competitive edge
delegating
competitive advantage
competitors
leadership
96
Business facing financial stress with possibility of job cuts. which style suits best?
participative
laissez-faire
autocratic
persuasive
97
which of the following is an appropriate strategy to respond to an increase customer complaints
ignore them
re-deployment of resources
quality management
lean management
98
which of the following is not a characteristic of a service business
is more likely to have differences in how output is received
inputs are usually more physical
is performed
produces an intangible output
99
what management style only TELLS staff what decisions have been made, with no input or reason
participative
autocratic
consultative
persuasive
100
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
training, quality management, technology developments
motivation, training, management styles
training, waste management, motivation

VCE Business Management Exam revision 2023 Flashcards | StudBud