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Marketing - Intro & Lesson 1 Flashcards | StudBud
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Marketing - Intro & Lesson 1
Marketing - Intro & Lesson 1
24 terms
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StudBud Administration
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#marketing #hosptality #tourism
Flashcards
24 cards
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Questions
24
Answers
1
Wants are how people communicate their ______
demands
needs
rights
desires
2
The company must first decide who it will serve by dividing the market into:
Loyal customers and occasional customers
market segmentation and target marketing
known and unknown customers
potential buyers and market segments
3
Many sellers often confuse wants with _______
money
needs
demands
desires
4
Besides customer
needs
and
wants
, there is also:
desire
demand
wish
hope
5
I hope you enjoyed this Quiz :-)
So-so
Just a bit
Not at all :(
Yes
6
Demands are:
Human wants that are backed by desire
Human wants that are backed by buying power
Human wants that are backed by offers
Human wants that are backed by supply
7
Market in hospitality industry is:
Existing customers
A set of actual and potential buyers of a product
Place where exchange is made
Potential customers
8
When designing
Customer Value-Driven Marketing Strategy
we have to identify:
our target market and list of services we will offer
our target market and our value proposition
none of above
our target market and cost of our strategy
9
Costs can be:
Neither
Both monetary and non-monetary
Non-monetary
Only monetary
10
Sometimes
distribution
is called
_______
and the marketing situation facing a company
place
adventure
management
price
11
The hospitality industry is made up of those businesses that offer one or more of the following
food/beverage
bakery
Accommodation
entertainment
12
Marketing process consists of ___ steps?
Seven
Eight
Five
Six
13
The most basic concept underlying marketing is that of:
human needs
human desires
human wants
human demands
14
Marketing’s task is to provide
real
value to targeted customers,
motivate
purchase and:
Require commitment
Delegate on behaviour
Fulfill consumer needs
Advocate on spendings
15
Basic physical needs are:
food, water, clothes, and house
food, clothing, warmth, and safety
food, shelter, transport, and education
water, clothing, warmth, and food
16
Marketing is
The art and science of finding, retaining, and...
growing profitable customers
maintaining customer relationships
understanding niche markets
pleasing customers
17
In the hospitality industry, the
intangible
products are:
less important
more important
18
People have almost unlimited wants, but limited _______.
resources
knowledge
demands
desire
19
The value proposition answer customer question:
What is the quality of your product?
Why should I buy your brand rather than a competitor’s?
Are you cheaper than competition?
What else is available?
20
What else do you think of when you hear the term "Marketing"?
customer interaction
marketing mix
promotion
marketing tools
21
the future belongs to marketers who establish a foundation and process where interested people:
can market to each other
can market to a wider audience
can market to the TV
can market to the Internet channels
22
Marketing occurs when people decide to satisfy their:
wishes
demands
needs and wants through exchange
needs and desires with family members
23
An event not only creates value for the guest, but it is also an experience that creates a:
immidiate response
more sales
lasting memory of their stay
unique opporunity for sales
24
Managers must realize the importance of creating:
highly profitable customers
satisfied customers
highly satisfied customers
just satisfied customers