Alpine Peds Front Office Definitions

Question 1

Coding is a team who reviews chart documentation for accuracy, enters charges to bill insurance and patient

Accepted Answer

True

Question 2

Emergency Contact is a person agreed on by parents that can be contacted if there is an if parent is not available

Accepted Answer

True

Question 3

If a patient has a BH appointment, you can let them know that they do have a 15 mins window

Accepted Answer

True

Question 4

What is COB?

Accepted Answer

Coordination of Benefits, Parent needs to contact their insurance company due to missing information

Question 5

Relationship Role: Individuals that are responsible for the patient

Accepted Answer

True

Question 6

Face Sheet: when a provider rounds at a hospital and collects this which contains demographic information about patient

Accepted Answer

True

Question 7

What process is this? Creating an encounter for an appointment, and checking in an appointment

Accepted Answer

Autoflow

Question 8

What is the appointment book?

Accepted Answer

Schedule for every office and provider, List of Patients that will be seen that day

Question 9

No Show Fee is how much for what type of appointment?

Accepted Answer

Medical appointment $50, Behavioral Health Appointments: $120/$210 or $150/$262.50

Question 10

An Encounter is an appointment that a patient had services rendered by a provider at Alpine Pediatrics

Accepted Answer

True

Question 11

What is the call list?

Accepted Answer

Something that Insurance companies require us to do., Calling to remind about scheduling WCV

Question 12

What is a Statement?

Accepted Answer

A bill indicating balance left to the Guarantors responsibility

Question 13

What can receptionist get from Master IM from EHR?

Accepted Answer

Most recent WCV and Immunization Records

Question 14

What can you do with the Look up Tool in NextGen?

Accepted Answer

Look up basic patient info like address, relationship info and spelling

Question 15

Who is the billing team?

Accepted Answer

Processes payments, reconciles accounts, and submits claims to insurance

Question 16

What are the extended hour times that are available at each office

Accepted Answer

All: M-F 6pm-9pm Sat. PX: 9am- 5pm and PG: 9am to 5pm

Question 17

Which step is NOT apart of the rented equipment process?

Accepted Answer

Pulling over the patient's insurance

Question 18

Hard Transfer: sending a phone call directly to another extension without talking to the person beforehand

Accepted Answer

True

Question 19

Which office locations and color are correct?

Accepted Answer

PG Dark blue, PX Red, VY Green, Lehi Light Blue

Question 20

What is the discount that is given for a self-pay patient when they pay within 24 hours?

Accepted Answer

25%

Question 21

What is an Insurance Company?

Accepted Answer

Company that's contracted with individual to pay for medical health benefit

Question 22

Immunizations: are recommended for patients from the CDC at certain ages

Accepted Answer

True

Question 23

Easy question: NextGen is always the place with the most accurate, updated information about the patient?

Accepted Answer

True

Question 24

What do you say when a parents calls saying that they are going to be late for their appointment?

Accepted Answer

If they can make it, still let them know that we might not see them, If too far, ask if they want to reschedule appointment, Ask how far away they are and if they are going to make it?

Question 25

Which equipment can be checked out from Alpine Pediatrics?

Accepted Answer

Crutches, Books, Nebulizers

Question 26

What does VFC stand for?

Accepted Answer

Vaccines For Children

Question 27

A bounceback appointment is...

Accepted Answer

When a patient comes back for the same medical issue with no new symptoms

Question 28

A patient doesn't need to be due for a WCV in order to have a K-Day appointment

Accepted Answer

False

Question 29

The appointment is the time and place the patients needs to go to see a provider

Accepted Answer

True

Question 30

Rounding: MD assigned a time to go to the hospitals and check on patients that have been admitted.

Accepted Answer

True

Question 31

Who can be in the Support Role under "Consent to Treat"?

Accepted Answer

A person agreed on by the parent or bring child into appt if parent can't

Question 32

Prescription Release: patient is 18+ and gives consent for someone else to talk about prescriptions in their behalf

Accepted Answer

True

Question 33

A parent in the chart can be a Bio Parent, Adoptive Parent, & a Legal Guardian

Accepted Answer

True

Question 34

Which Fee Ticket needs to be stamped with VFC

Accepted Answer

Patient has Medicaid and is under 18, Patient that is Self-pay

Question 35

Electronic health record (EHR) is where a receptionist can see details about appointments, not for printing Imm Rec

Accepted Answer

False

Question 36

Soft Transfer: Receptionist sending a phone call to another extension, but talks with the person before the transfer

Accepted Answer

True

Question 37

What does a Rendering provider do?

Accepted Answer

In charge of NP/PA and office tasks that day per office

Question 38

What is a payment that needs to be paid at some appointments?

Accepted Answer

Copay: set amount due at visit set by insurance company, Deductible: set amount that must be paid before insurance can pay a claim

Question 39

The Behavioral Health schedule is...

Accepted Answer

The appointments for BH therapy

Question 40

Which of the following is a Demographic Status?

Accepted Answer

Active Patient, New Patient Update Information, Pending Dismissal, Chart Created For Medical Records

Question 41

In Slack, we can send what?

Accepted Answer

Questions on a policy, Updates on Car Visits for other offices, Reactions to managers messages

Question 42

What is an Account?

Accepted Answer

Access to the entire family’s information.

Question 43

A Behavior Health Provider offers therapy to improve physical mobility

Accepted Answer

False

Question 44

What is an Adjuster?

Accepted Answer

The person assigned from an auto insurance for a claim, Parents and patients reach out to car insurance to find theirs

Question 45

If requested what can be done with Medical Records?

Accepted Answer

Once 18, patient can give authorization for parent to access, Send from Another office to us and Visa versa

Question 46

What is a Telehealth Appointment?

Accepted Answer

Video appointment in which patient can be seen through Video call in utah

Question 47

What can we send through the MailBox in NextGen?

Accepted Answer

Patient's information to another staff member at Alpine Pediatrics

Question 48

What is a balance?

Accepted Answer

The amount of money owed for an appointment, The amount of money owed for an entire account

Question 49

Guarantor: the person who is in charge of paying the medical bills in the household

Accepted Answer

True

Question 50

What is Consent to Treat/Parental Absence?

Accepted Answer

Consent from parent for someone (not bio) to bring patient to appointment

Alpine Peds Front Office Definitions

Questions 50

Alpine Peds Front Office Definitions

Questions 50