Pivot Point 101/103 Life Skills/Business

Insurance benefits might include all of the following EXCEPT

the tone or inflection of your voice, level & rate of speech all play a role in

Procedures in the salon that ensure all products are accounted for is known as

of the items listed below which one is NOT considered a benefit?

Being Persistent means

Category title for tracking & overseeing clientele building strategies is CRM which stands for

a specific target or benchmark of achievement that can be attained within a specific timeframe.

Which of the following terms describes a pledge to a course of action?

The type of insurance that helps cover the costs of any salon equipment or the location itself

All of the following topics are considered controversial for discussion with a client EXCEPT

Which of the following activities helps stimulate blood circulation in the body?

Networking provides all of the following benefits EXCEPT

Practicing good manners in the workplace is referred to as

Earning additional payment based on the # of clients brought into the salon is know as what?

Fatigue can be prevented through

The renting of a space or booth by an individual on a monthly basis is referred to as?

When handling a client complaint you can turn a negative experience into a positive one by

The term for selling products for client home care is

All of the following descriptions identify ways to build trust at work EXCEPT

Operating agreement when a business functions under a corporation for promos & advertising

Which of the following time periods identifies the consideration for long range goals?

Which of the following actions would represent taking the team approach?

What type of shoes should be worn to reduce fatigue caused by standing for long periods of time

All of the following descriptions apply to an independent salon EXCEPT

Measurable goals will help you get organized and

Turning a $30 ticket into a $40 ticket is an example of

when effectively recommending services and products do all the following EXCEPT

A personalized approach is also referred to as

Almost all foods contain mixtures of energy nutrients, which are all of the following except

All of the following actions can help prevent neck and back problems EXCEPT

"No Show" Clients can be handled with all of the following strategies EXCEPT

Eye contact, smiling & posture are all examples of

initiative to stay on top of things & to pay attention to detail is practicing what?

Not making assumptions about people based on appearances reflects use of

Integrity in simple terms could be described as

Beverages, food, magazines, & umbrella stands in the salon are examples of?

Which of the following preventative measures will help alleviate foot & leg problems

How often does the average loyal client visit a salon?

What is considered the best form of advertising?

what statement describes what you should do when asked a question that seems discriminatory?

Before an interview begins, you might be asked to fill out a

A polite behavior that shows respect for other people is called

Which method is probably the most effective way to build your clientele?

saying the proper thing with out offending someone is

Which of the following is perhaps the easiest buyer motivation to recognize in the salon?

Venting frustration after a difficult client is what display of emotion

A realistic goal is one that

Important info about the client, combined with the financial value of a client, is referred as

keeping muscles toned, organs working properly and equipping the body to handle stress through

Proper conduct in relationships with your employer, coworkers and clients is know as

An Inflammation of the fluid sac that lies between a tendon and skin or bone is

the strength of volume during a verbal exchange is called

Preventing shoulder problems can be accomplished by

Which of the following statements does NOT reflect proper grammar?