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Marketing Essentials Chapter 11 Management Skills Flashcards | StudBud
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Marketing Essentials Chapter 11 Management Skills
Marketing Essentials Chapter 11 Management Skills
40 terms
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StudBud Administration
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Chapter 11
Flashcards
40 cards
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Practice quiz
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Questions
40
Answers
1
coordinated effort to reach a company's planning goals.
middle management
top management
mission statement
organizing
2
the up and down structure of this kind of organization
horizontal organization
empowerment
vertical organization
top management
3
to coordinate efforts in order to reach a company's short and long term goals...
delegate
plan
control
organize
4
Planning, organizing, directing and controlling are the:
all of the above
goals of management
functions of management
results of management
5
What is remedial action?
A way to encourage appropriate workplace behavior
An orientation meeting
A way to assess an employee’s performance
An exit interview
6
encouraging team members to contribute to and take responsibility for the management process.
empowerment
controlling
middle management
planning
7
what are the three basic levels of management in the traditionally organized company?
planning, empowerment, and controlling
mission statement, controlling, and planning
top, middle, and supervisory-level managements
organizing, horizontal organization & vertical organization
8
Laws that prohibit discrimination apply even before an employee is hired.
True
False
9
describes the ultimate goals of a company in a brief paragraph or two.
controlling
vision statement
planning
mission statement
10
What is one source of prospective employees for recruiters?
labor market
current employees
community centers
libraries
11
Which School Site donated the most money to the ESCA?
JKBS
Home Street Middle School
Pine Street Elementary
Bishop Union High School
12
A characteristic of horizontal organizations is
Self-managing teams
A strong middle management
None of the above
A strong chain of command
13
to implement the decisions of top management.
organizing
supervisory-level management
top management
middle management
14
statement identifying resources to use to meet a goal...
control
plan
empowerment
mission statement
15
In horizontal management, team members experience empowerment as they take responsibility.
True
False
16
Examples of effective management techniques are
Giving clear directions
All of the above
Being consistent and be firm if necessary
treating employees fairly and setting a good example
17
encouraging team members to contribute to the management process...
empowerment
horizontal organization
vertical organization
management
18
What should a manager provide to motivate employees?
schedules
proposals
budgets
rewards
19
A mission statement is
A performance evaluation
A business plan
A marketing plan
a description of a company’s goals
20
involves self-managing teams that set their own goals and make their own decisions.
organizing
horizontal organization
empowerment
vertical organization
21
Employees who are properly oriented feel valued and welcome.
False
True
22
assessing employee performance...
evaluate
management
control
empowerment
23
these front-line managers supervise the activities of employees who carry out the tasks
middle management
supervisory-level management
empowerment
top management
24
description of a company's ultimate goals...
plan
control
mission statement
delegate
25
to set standards, evaluate performance, solve problems...
organize
plan
management
control
26
an employee's productivity will likely increase if he or she feels appreciated.
False
True
27
a self-managed structure...
horizontal organization
vertical organization
mission statement
upward mobility
28
to entrust tasks and responsibilities to another person...
evaluate
delegate
plan
control
29
An outline of the fundamental purpose of an organization is called its:
policy
mission statement
all of the above
objectives
30
traditional company structure...
vision statement
horizontal organization
vertical organization
mission statement
31
Top Management makes decisions that affect the whole company.
True
False
32
Horizontal management is a hierarchical structure where tasks of each level are defined
True
False
33
Modern managers are:
able to manage change efficiently
able to build a sense of shared values
all of the above
action oriented
34
What is the focus of a company that is horizontally organized?
the customers
the teams
the team "owners"
management
35
Who assigns work duties and monitors day-to-day activities?
middle managers
supervisors
production-line workers
key executives
36
What are the levels of management in a vertical organization?
Middle Management
Supervisory-level Management
All of the above
Top Management
37
A CFO is a part of what management team in a vertical organization?
top management
supervisory-level management
Planning team
middle management
38
those who make the planning decisions that affect the whole company
top management
supervisory-level management
empowerment
middle management
39
He won the Master Golf Tournament this weekend?
Phil Mickelson
Arnold Palmer
Sergio Garcia
Adam Scott
40
involves deciding what will be done and how it will be accomplished
controlling
planning
organizing
supervisory-level management
