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Trivia Part 5 Flashcards | StudBud
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Trivia Part 5
Trivia Part 5
19 terms
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StudBud Administration
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Flashcards
19 cards
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Practice quiz
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Questions
19
Answers
1
"Roll over" in spanish...
Dar vueltas
Rolearse
Volcarse
Girar
2
MOI options depend mostly on information documented here...
Wrap Up
Participant Screen
Damage screen
Loss Detail Screen
3
We should NEVER do this...
Provide information that we see in the claim
Provide Claim number
Do a call Back
File a PiP/Med Claim
4
This can cause caller to repeat himself...
Interruptions
All of them.
Not feeling heard.
Poor audio and Language Barriers
5
Electrical damage is unlikely to happen in this scenario...
Flood
Shopping Cart
Lightning
Rodents
6
Insured was run over by a shopping cart. What should you do?
Ask if they have health insurance
File claim normally
Transfer to glass only
File PIP/MED
7
Insured's vehicle was struck by lighting. What is the detailed loss type?
Unknown Loss Facts
Miscellaneous/Other
Storm
Burned Vehicle
8
Insured needs this coverage to pay for damages to claimant's mailbox...
Property Damage Liability
Comprehensive
Rental
Collision
9
Which of these is TRUE..
Total Losses require MOI
We need to read UMPD coverage
Collision and PDL are always read together
PIP claims are only for claimants
10
How do we document Stolen catalytic converter in damage screen?
We select Exhaust System
We select Engine
We do it in notes
We select No Damages
11
Car was stolen. Insured needs a rental and has coverage. What should you do?
Leave a note for adjuster
Open damage screen
Ask caller to send paid bill
Ask what his preferred Rental Company is
12
"Comprehensive" in Spanish is...
Cobertura de Auto
Cobertura Parcial
Cobertura Total
Cobertura Comprensiva
13
"Insurance Carrier" in Spanish...
Compañía de Aseguración
Aseguradora or Compañía de Seguros
None of the above
Aseguranza
14
Example of an Empathy Statement...
This must be hard for you.
I hope you feel better soon.
All of the above.
I have no words.
15
Insured needs Tree Removal Service...
We ask what kind of tree it was
We transfer to customer service
We transfer to roadside assistance
We ask insured to send paid bill
16
"Discomfort" in spanish is...
Dolor
Disconformidad
Inconformidad
Malestar
17
Insured can use this coverage to obtain a rental vehicle...
Roadside assistance
Comprehensive
Transportation Expenses Coverage
Collision
18
Customer asks where you are located. What should you do?
Say you are in Dallas
Say you are in Mexico
Place caller on hold and panic
Say you are in a Global Contact Center
19
We always ask this when there were injuries ...
Does it hurt?
Have you taken an aspirin?
Is there a Police report?
Was there an Ambulance at scene?
