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Customer service tech meeting Flashcards | StudBud
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Customer service tech meeting
Customer service tech meeting
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Questions
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Answers
1
Is this statement correct, you should only wear your safety vest when driving the work vehicle?
False
True
2
For a customer's internet experience, should you leave the Wi-Fi in setup mode?
No, for best performance and practice Wi-Fi should be personalized.
Yes, it works better left in setup mode.
Only if the customer wants it left that way.
Yes , it's convenient.
3
How would you respond if the customer asked if you are a supervisor?
Yes , don't I look like one?
Maybe?
Why would you want a supervisor?
No, but I can get a hold of one right now if needed.
4
How do you greet a customer when you first arrive to the home?
Hi my name is ____ from Cox Communications, how are you doing today,
What do you need?
Hi my name is ____ from Cox , What's your problem?
Whats up??
5
The circle of safety is only done to protect the vehicle?
True
False