A MA is reinforcing teaching with a patient about a transdermal patch. Which instructions should they include?

Select a different application location for each new patch

A patient has moderate hearing loss. Which action should be taken?

Remain within the patient's view to allow lip-reading.

A MA is measuring a patient's oxygen saturation with a pulse oximeter. Which of the following actions is correct?

Check capillary refill in the patient's finger.

When preparing a patient for Holter monitoring, which of the following actions should a medical assistant take?

Vigorously dry the patient's skin prior to electrode placement.

A MA is performing an ear irrigation for an adult patient who has a cerumen Impaction. What is the first step?

Pull the pinna of the ear up and back.

A patient does not know what a antitussive is. Which of the following responses should the assistant make?

“It is a medication that suppresses the cough reflex."

A MA is explaining instructions about how to take a buccal tablet. Which of the following instructions is correct?

"Place the tablet between your gums and cheek.”

The patient has private insurance and has workers comp. The assistant should recognize which of the following?

Paid in full by workers' compensation

A medical assistant is preparing a community resource library. Which of the following actions should the assistant take?

Compile a list of local community agencies.

Which of the following should a MA identify as the purpose of a category ll code in procedural coding?

Tracks provider performance measures

A MA is discussing information with a patient about a new med. that is prescribed. Which of the following is correct?

Reinforce teaching about the frequency of medication administration.

A MA is adminstering eye ointment to a patient. Which of the following actions should the assistant take?

Apply a thin ribbon of iintment along the conjunctival sac

A medical assistant is using a scale with a height bar to measure a patient's height. Which of the following is correct?

Lower the horizontal bar gently so that it rests on the top.

A MA is looking at a patient's medical history. Which of the following laboratory results in a appointment scheduled?

Fasting blood glucose 168 mg/dL

A medical assistant is disposing of a needle used to inject a influenza vaccine. Which of the following is correct?

Drop the syringe, needle first, into the biohazard sharps container.

A MA in an outpatient facility is preparing a patient for a venipuncture. How should the patient be identified?

Ask the patient to state and spell their full name and provide their DOB.

Which of the following techniques should a medical assistant use when bandaging a wound?

Wrap the wound from distal to proximal

A MA prescribes oxycodone to a patient after abdominal surgery.Which of the following describes this type of medication?

Oxycodone is a Schedule ll substance and has high abuse.

A medical assistant is testing a patient's visual aculty using a Snellen Chart. Which of the following is correct?

Make sure the patient does not lean forward.

It is determined that there are charges that exceed the usual, customary fees. Which of the following is correct?

Adjust the patient's account to reflect no unpaid charges.

American Assoclation of Medical Assistants' (AAMA) Code of Ethics, which of the following responses should be made?

"I can't share any information about what happens at my job."

A MA is measuring the circumference of an infant's head. Which of the following actions should the assistant take?

Place the zero mark of the measuring tape against the infant's forehead.

Which of the following actions should a medical assistant take first when encountering patients?

Examine personal religious cultural values, beliefs to identify any biases

A MA receives a chemical splash in her eyes. Which of the following actions should the assistant take first?

Flush the eyes with tepid water.

A MA is explaining a venipuncture procedure to a patient. Which of the following statements should the assistant make?

I’ll be collecting a blood sample from you today. It will stick your arm.

In which of the following locations should a medical assistant place the electrode for lead V4?

The fifth intercostal space, left midclavicular line

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NHA CCMA Exam A

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1
A MA is reinforcing teaching with a patient about a transdermal patch. Which instructions should they include?
Do not shower with the patch on
Select a different application location for each new patch
Remove the old patch 1 hour before applying a new patch
Apply lotion to your skin before applying the patch
2
A patient has moderate hearing loss. Which action should be taken?
Keep her hands still to avoid distracting the patient.
Speak with a raised pitch when clarifying information.
Use longer sentences to keep the patient's attention,
Remain within the patient's view to allow lip-reading.
3
Which of the following routes for taking a patient's temperature is the most accurate?
Temporal
Oral
Axillary
Rectal
4
A MA is measuring a patient's oxygen saturation with a pulse oximeter. Which of the following actions is correct?
Check capillary refill in the patient's finger.
Wash the site with soap and warm water.
Instruct the patient to take several deep breaths.
Report a reading of 97% to the provider.
5
A MA notes she has a healing fracture of the distal femur. Where is this?
Just below the hip
Just below the shoulder
Just above the knee
Just above the elbow
6
When preparing a patient for Holter monitoring, which of the following actions should a medical assistant take?
Apply the electrodes while the patient is in a standing position.
Vigorously dry the patient's skin prior to electrode placement.
Wash the patient's skin with soap and water prior to electrode placement.
Ensure tension is on the lead wires after electrodes are in place.
7
A MA is performing an ear irrigation for an adult patient who has a cerumen Impaction. What is the first step?
Place the patient in the prone position.
Pull the pinna of the ear up and back.
Cool the irrigation solution to 15.6° C (60° F).
Insert a cotton-tipped applicator into the ear canal.
8
A patient does not know what a antitussive is. Which of the following responses should the assistant make?
"It is a medication that relieves allergy symptoms.”
"It is a medication that helps with coughing up mucus.”
“It is a medication that suppresses the cough reflex."
"It is a medication that reduces nasal membrane swelling."
9
A MA is explaining instructions about how to take a buccal tablet. Which of the following instructions is correct?
"Place the tablet under your tongue."
"Swallow the tablet whole."
"Dissolve the tablet in water."
"Place the tablet between your gums and cheek.”
10
The patient has private insurance and has workers comp. The assistant should recognize which of the following?
Paid in full by workers' compensation
Paid in full by the patient's private insurance
Paid in part by private insurance and in part by workers compensation
Paid in full by the patient
11
A MA has to collect a routine CBC from a healthy 10 month old. Which of the following is the best collection site?
Third finger of left hand
Left heel
Cephalic vein
Media antecubital vein
12
The assistant should recognize that varicella is transferred through...
Bloodborne
Airborne
Foodborne
Vector-borne
13
A MA is measuring vital signs of an adult. Which of the following blood pressure readings in stage 2 hypertension?
110/80 mm Hg
135/80 mm Hg
150/95 mm Hg
120/85 mm Hg
14
Which of the following should the assistant use to document magnesium sulfate?
MS
MgSO4
Magnesium sulfate
Magnesium
15
A medical assistant is preparing a community resource library. Which of the following actions should the assistant take?
Compile a list of local community agencies.
Update the community resources information.
Make a spreadsheet that has the contact information of services.
Collect feedback from patients about their experience with the resources.
16
Which of the following should a MA identify as the purpose of a category ll code in procedural coding?
Indicates special circumstances
Indentifies preventive measures
Tracks provider performance measures
Works as a temporary code
17
If a MA drops a sterile instrument and replaces it without cleaning, what torts has the MA committed?
Abandonment
Battery
Defamation
Negligence
18
Which of the following laboratory results should the medical assistant recognize is abnormal?
Potassium 3 mEg/L
Sodium 138 mEg/L
Platelets 350/mm3
Red blood cell count 5.2/mm3
19
A MA is discussing information with a patient about a new med. that is prescribed. Which of the following is correct?
Tell the patient to modify the dose as necessary
Tell the patient to stop taking the medication when the symptoms resolve
Tell the patient to disregard new adverse effects.
Reinforce teaching about the frequency of medication administration.
20
A MA is adminstering eye ointment to a patient. Which of the following actions should the assistant take?
Have the patient keep her eye open after application
Hold the ointment tube parallel to and above the patient's eye
Apply a thin ribbon of iintment along the conjunctival sac
Apply the ointment from the outer canthus to the inner canthus
21
A medical assistant is using a scale with a height bar to measure a patient's height. Which of the following is correct?
Raise the height bar when the patient is standing on the scale.
Have the patient stand up straight and look to one side.
Have the patient face the weight indicators on the scale
Lower the horizontal bar gently so that it rests on the top.
22
What information should the MA enter into the appointment calendar when scheduling a patient for a skin rash?
Patient's identification number
Daytime phone number
Date of birth
Diagnosis code for dermatitis
23
A medical assistant should follow chain of custody guidelines for which of the following types of laboratory results?
Digoxin levels
Blood cultures
Lead levels
Parentage testing
24
Which of the following cell structures is the source of energy for a cell?
Endoplasmic Recticulum
Mitochondria
Ribosomes
Golgi Apparatus
25
A MA is looking at a patient's medical history. Which of the following laboratory results in a appointment scheduled?
BUN 10 mg/dL
Hematocrit 42.2%
Fasting blood glucose 168 mg/dL
Potassium 4.3 mEq/L
26
A medical assistant is disposing of a needle used to inject a influenza vaccine. Which of the following is correct?
Recap the needle before disposing of it in the biohazard sharps container.
Drop the syringe, needle first, into the biohazard sharps container.
Use gauze to break off needle and place in biohazard sharps container.
Replace the biohazard sharps container once it is half-full.
27
A MA in an outpatient facility is preparing a patient for a venipuncture. How should the patient be identified?
Ask the patient to state and spell their full name and provide their DOB.
Ask the patient for their provider's name.
Ask the patient to state their age and address.
Ask the patient to verify their examination room number.
28
A child has pinworms. Pinworms are what type of micro-organism?
Helminths
Protozoa
Bacteria
Fungi
29
The primary code in the CPT coding system consists of how many digits?
Four digits
Two digits
Seven digits
Five digits
30
Which of the following techniques should a medical assistant use when bandaging a wound?
Extend the would dressing 3 to 5 inches beyond the bandage
Wrap the wound from distal to proximal
Moisten and apply ointment before bandaging
Bandage fingers and toes to prevent futher injury
31
A MA prescribes oxycodone to a patient after abdominal surgery.Which of the following describes this type of medication?
Oxycodone is a Schedule IV controlled substance and has low abuse
Oxycodone is a Schecule l controlled substance and has low abuse.
Oxycodone is a Schedule V controlled substance and has high abuse.
Oxycodone is a Schedule ll substance and has high abuse.
32
Rash on a patient. Multiple solid elevations that are less than 0.5 cm in diameter. How should this be documented?
Vesicles
Papules
Pustules
Macules
33
A MA is cleaning the instruments used in a minor surgery. Which of the following is the first step in this process?
Autoclave
Chemical sterilization
Wrapping
Sanitization
34
A medical assistant is testing a patient's visual aculty using a Snellen Chart. Which of the following is correct?
Have the patient close their left eye behind an occluder while using right.
Have patient read smallest to largest line.
The floor should be marked at 20 ft and the patient should stand there.
Make sure the patient does not lean forward.
35
When should the code on glucose cuvettes be compared to the code on the glucometer?
Following an error code
After a new package of cuvettes is opened
At the beginning of the shift
Before a patient is tested
36
It is determined that there are charges that exceed the usual, customary fees. Which of the following is correct?
Request payment at the point of service during the patient's next visit.
Adjust the patient's account to reflect no unpaid charges.
Leave the unpaid balance on the record until the end of the revenue cycle.
Wait until an overpayment of the approximate amount balances the deficit.
37
American Assoclation of Medical Assistants' (AAMA) Code of Ethics, which of the following responses should be made?
"I can't share any information about what happens at my job."
“We'll see her every week or so during her recovery."
"It was nothing serious. You'll see her soon enough."
"She broke a couple of bones, but she'll be fine."
38
When reading the consent form, she expresses concerns about the treatment. Who is responsible for counseling the patient
Provider
Medical assistant
Administrative manager
Administrative assistant
39
A MA is caring for a patient who is 5° 7" tall. Which of the following is the patient's height in centimeters?
170 centimeters
36 centimeters
145 centimeters
114 centimeters
40
Which of the following medical record documentation templates Is organized by the entity that supplied the data?
CHEDDAR format
Problem-oriented
SOAP format
Source-oriented
41
A MA is measuring the circumference of an infant's head. Which of the following actions should the assistant take?
Positoin the infant prone on the examination table.
Place the zero mark of the measuring tape against the infant's forehead.
Place the measuring tape so it covers the infant's ears.
Mark the measuring tape and record the measurement after the vist
42
Which of the following actions should a medical assistant take first when encountering patients?
Learn phrases for greeting patients in the predominant cultures in the area
Plan to use demonstrations to indicate what the patient has to do
Prepare contact information for medical interpreters
Examine personal religious cultural values, beliefs to identify any biases
43
Which of the following cell structures is instrumental in helping the body mobilize and secrete mucus?
Cilia
Centrioles
Mitochondria
Ribosomes
44
A MA is looking at the medications a patient takes. Which of the following medications is available in sublingual form?
Atorvastatin
Nitroglycerin
Propranolol
Metoprolol
45
A MA receives a chemical splash in her eyes. Which of the following actions should the assistant take first?
Call emergency services.
Flush the eyes with tepid water.
Complete an incident report.
Check the material safety data sheet.
46
A patient has scabies. Besides gloves, which of the following pieces should the assistant wear?
Mask
Gown
Goggles
N95 Respirator
47
A MA is explaining a venipuncture procedure to a patient. Which of the following statements should the assistant make?
I’ll be puncturing your vein with this needle.
I'm here to draw a blood sample for a test. It won't hurt at all.
I’ll be collecting a blood sample from you today. It will stick your arm.
I'm going to draw a blood sample. I'm sure that you aren't going to faint.
48
In which of the following locations should a medical assistant place the electrode for lead V4?
The left midaxillary line, lateral to V5
The fourth intercostal space, left sternal border
The anterior axillary line, lateral to VG
The fifth intercostal space, left midclavicular line
49
A MA is preparing to assist with suturing a wound. Which of the following items should be in the sterile field?
Scalpel
Skin Retractor
Hemostat
Bandages
50
A patient has a fee of $200. He has a 90/10 coinsurance and has met the deductible. What amount should he pay?
$30
$40
$50
$20
51
A MA is administering an intramuscular injection into the gluteus medius. What angle should this be done at?
15 degrees
90 degrees
45 degrees
25 degrees
52
A MA is preparing a patient who has CHF for an examination. Which of the following should be expected?
Headaches
Palpitations
Chest pain
Shortness of breath
53
Which of the following types of documentation should be taken if a lacaration occurs from a sharp container?
Advance Beneficiary Notice (ABN)
Quality control log
OSHA Form 301
CMS-1500 claim form
54
What actions should a med. assistant take to verify the quality of venipuncture supplies before blood draw?
Determine that the tourniquet is the prper size.
Verify htat the adapter is the correct color.
Check the vaccu of the tube.
Inspect the intergrity of the needle's seal.
55
Cardiac patients on Mondays and Wednesdays and all oncology patients on Tuesdays and Thursdays. Schedule?
Modified-wave scheduling
Stream scheduling
Cluster scheduling
Wave scheduling
56
A patient calls to cancel a post-op appointment. For what reason should the medical assistant document this information?
To prove that the office was not negligent.
To explain the loss of revenue.
To demonstrate confidentiality
To deny future appointments.
57
A MA is scheduling diagnostic tests for a patient's liver and pancreas. Which of the following is being assessed?
Integumentary
Cardiovascular
Respiratory
Digestive
58
The provider evaluates the injury, sutures it, and releases the patient. What is the correct level of examination?
Expanded problem-focused examination
Detailed examination
Problem-focused examination
Comprehensive examination
59
A patient request a female doctor but one is not available. What is the appropiate response?
Reassure the patient that the male provider will be respectful.
Instruct the patient to visit an emergency room.
Decline treatment of the patient.
Help the patient in locating a provider to accommodate the patient's needs.
60
A med. assistant receives a denial of payment for a cholecystectomy, demed "noncovered service." What should be done?
Instruct the patient to contact the insure about the denial of payment.
Resubmit the claim with a diffrent procdure code.
Submit an appeal for the denied claim.
Submit a new claim.
61
A med. assistant is preparing a patient who has psoriasis to be examined. What type of characteristics will be observed?
Yellow, waxy
Gray, crusty
Brown, flat
Silver, scaly
62
During a routine venipuncture, the patient becomes pale and diaphorectic. What condition does the patient have?
Nausea
Shock
Syncope
Seizure
63
Which of the following instructions should a med. assistant give to a patient when administering an enteric-coated tab?
"Crush the tablet and mix it with applesauce."
"Dissolve the tablet in a glass of water before drinking."
"Chew the tablet thoroughly before swallowing."
"Swallow the tablet whole with a glass of water."
64
A patient feels there is no improvement in his diagnosis. How should the MA document this?
“That isn't fair. Our office treats many patients successfully.”
" I think that you feel that your treatment is not effective."
"You could take a different medication and then you'll feel better.”
"I'm sure that the provider can help you get better.”
65
When an error in paper medical records occurs, a medical assistant should do what?
Erase the entry in the medical record.
Draw a line through the error and intial it.
Leave the error in the medical record.
Use correction lfuid to correct the entry.
66
A MA needs to remove all living micro-organisms a towel clamp. Which of the following methods should be taken?
Disinfection
Sanitization
Sterilization
Ultrasonic
67
When the provider palpates the major portion of the liver, which of the following abdominal quadrants is being palpated?
Right upper
Right lower
Left upper
Left lower
68
Which of the following terms show discomfort and difficulty breathing?
Pneumothorax
Eupnea
Pneumonia
Dyspnea
69
A MA has requested a preauthorization for a patient's refferal. Which of the following is a reason for it to be denied?
The approved visits are listed in the authorization comments section.
The speciality provider's national provider indetifier is not included
The service is provided after the expiraation date.
The patient previously submitted and recieved a self-refferal
70
The assistant should Identify that which of the following factors can Interfere with the test results in a Papanicolaou?
Using an over-the-counter vaginal cream prior to the test.
Douching 1 week prior to the test.
Engaging in intercourse 48 hr prior to the test.
Taking prescribed oral birth control pills.
71
Which of the following groups of EKG leads are biopolar?
Leads l, ll, lll
Leads aVR, a VL, and aVF
Leads Vl, V2, and V3
Leads V4, V5, and V6
72
According to OSHA, which of the following should a medical assistant place in a regular waste container?
Suture staples
An empty urinhigontainer
A positive culture plate
A capillary tube
73
Provider places an open sharps container in the linen hamper. Which of the following is the appropriate action?
Dispose of the linen hamper's contents as a biohazard.
Prepare a report for OSHA.
Question the provider.
Disinfect the contents of the linen hamper with bleach.
74
Which of the following EKG artifacts is caused by a disconnected electrode and results in the tracing of the paper?
AC interference
Wandering baseline
Somatic tremor
Interrupted baseline
75
A MA is caring for a 4-month-old infant who has a temp. of 100.4° F. Which of the following is this temp. in C?
38C
36.5C
37.5C
34.2C
76
A MA is preparing to collect a patient's temp, via the tympanic membrance. Where is this located?
Under the arm
Under the tongue
In the ear
On the forehead
77
A MA is administering an intramuscular Immunization.Which of the following actions should the MA take?
Cleanse the site with povidone-iodine solution.
Hold the needle and syringe at a 459 angle to the skin
Select the patient's forearm as the site of injection.
Cleanse the site in a circular motion from the center outward
78
Which of the following steps for a fingerstick should a medical assistant complete first?
Position the blade of the lancet across the lines of the fingertip.
Select the appropriate part of the third or fourth finger.
Confirm the correct identity of the patient.
Cleanse the site with an antiseptic wipe.
79
The patient wants to discuss a treatment with the provider. Which of the following techniques can be used to help?
Examples of patients who have similar concerns to reassure the patient
Tell the patient he has nothing to worry about.
Use a reflective statement to recognize the patient's concerns.
Ask the patient why he does not trust the assistant with the information.
80
What should be included on the CMS-1500 claim form showing the necessity of a procedure?
Diagnosis Code
Modifier
Place of Service
Charges
81
Which of the following is a medical assistant's role in pulmonary function testing (PFT)?
Administer the proper medication prior to the test.
Coach the patient through the test.
Instruct the patient in the use of the inhaler used in testing.
Check the patient's vital signs during the test to ensure stability.
82
Patient says, "I regret no taking better care of myself. I won't be able to accomplish what I want."What stage is he in?
Acceptance
Anger
Depression
Bargaining
83
A garbage fire has been started. Which of the following actions should the assistant take first with the RACE acronym?
Turn off the oxygen in the adjacent examination rooms.
Close the doors and windows.
Use the office fire extinguisher
Evacuate staff and patients from the immediate area.
84
Which of the following indicates the level at which the medical assistantshould inflate the cuff?
30 mm Hg above the reappearance of the radial pulse
30 mm Hg above the brachial pulse cessation
30 mm Hg above the radial pulse cessation
30 mm Hg above the reappearance of the brachial pulse
85
A medical assistant is using a butterfly needle. Which of the following actions should the assistant take?
Hold the needle by its wings.
Insert the needle into the skin at a 45° angle.
Activate the safety device before removing the needle.
Release the tourniquet after 2 min.
86
A medical assistant is composing business correspondence. Which of the following features should the assistant use?
Center aligned dateline and salutation.
A subject line in all capital letters.
Indented paragraphs in the body of the letter.
A complimentary closing.
87
An alert notifying of a medication interaction appears on the screen. Which of the following actions should be taken?
Override the alert and enter the prescription.
Notify the patient of possible interactions with the prescribed medication.
Consult with the provider before continuing to process the prescription.
Call the pharmacist to obtain information about alternative medications.
88
A MA Is preparing 1 g/kg of charcoal for a patient who weighs 176 lb. How many grams of charcoal should be given?
353g
79g
76g
387g
89
A MA is teaching a patient about pulse oximetry. Which of the following statements should the assistant include?
"Remove your nail polish before the test.”
"Cold hands improve the test's accuracy."
“This test will measure your pulmonary capacity.”
"Clip the probe onto your second toe."
90
Which of the following tech. should a medical assistant use to confirm a patient's understanding of insulin?
Offer the patient a website to visit for directions
Observe the patient as she performs a self-demonstration
Repeat the instructions to the patient
Provide the patient written instructions
91
Which of the following items in a medical office are considered administrative office supplies?
Computers, telephones, and chairs
File cabinets, storage bins, and shelves for records
Examination table paper, stethoscopes, and otoscopes
Letterhead, envelopes, and business cards
92
Which of the following foods should the assistant recommend as the best source of Insoluble fiber?
Popcorn
Pears with skin
Cooked white rice
Strawberries
93
Which of the following cardiac procedures is within a MAs scope of practice and does not require a license?
Angiogram
Holter monitor application
Cardiac Doppler
Nuclear stress test
94
In which of the following scenarios should a medical assistant choose a CPT modifier?
For a routine service performed by the provider for a healthy patient
For special circumstances applied to a procedure performed by the provider
For a follow-up procedure performed by the assistant
A examination performed to diagnose a condition and to determine treatment
95
Which of the following is a step in the process of skin preparation prior to a surgical procedure?
Sterilize the surgical site.
Scrub the surgical site with a sterile brush.
Rinse the surgical site with warm water.
Clean the surgical site with antiseptic
96
A first-time patient is late arriving to the office. Which of the following should the medical assistant say first?
"Hello. Welcome to our office."
"Have a seat. We will be with you shortly.”
“Please complete these forms and return them to the desk.”
"What is your best phone number? We couldn't reach you this morning."
97
A MA is writing a place of professional correspondence to a consulting provider. How should the data be recorded?
January 1st, 2020
01/01/2020
1st of January, 2020
January 1, 2020
98
The assistant should begin by explaining that pediculosis is which of the following types of infection?
Fungal
Parasitic
Helminthic
Bacterial
99
At what time of day will a patient's body temperature be at its lowest?
In the late afternoon
Bedtime
At Midday
In the morning

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