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FOUNDATIONS Ch 10 The Beauty Business Flashcards | StudBud
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FOUNDATIONS Ch 10 The Beauty Business
FOUNDATIONS Ch 10 The Beauty Business
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1
Client service records should include ___.
number of children
food allergies
employers address
products used
2
In agreement to buy an established salon does not typically include which of the following?
A signed statement of inventory and its value
A financial audit
And analysis of future maintenance costs
Confirmation of the identity of the owner
3
A(n)__plan outlines all of the research obtained regarding the clients you will target and their needs, wants,& habits.
marketing
organizational
start-up
financial
4
Supplies used in the daily business operation are considered____.
Consumer supplies
Inventory supplies
Consumption supplies
Retail supplies
5
When opening a new business location selected should reflect your ___.
Commute time
Primary clientele
Future goals
Personal preferences
6
Malpractice, property liability, and fire refer to types of ____.
benefits
compensation
insurance
taxes
7
Characteristics of a partnership arrangement include all of the following except ____.
combined abilities
one decision maker
shared gains and losses
more available capital
8
To maintain accurate records that are processed in a timely manner, consider retaining the services of a(n) ____.
accountant
secretary
manager
lawyer
9
During which part of your business timeline should you focus on adding more locations?
From years 20 onward
From years 2 to 5
From years 11 to 20
from years 5 to 10
10
Smooth business management depends on all of the following factors except ___.
volunteerism
sufficient investment capital
strong computer skills
proper pricing of services
11
A(n) ___Is an essential set of benchmarks that, once achieved, helps you realize your mission and your vision.
Goal
Result
Assignment
Obligation
12
Overstocking and supply shortages can be prevented by maintaining____.
An appointment book
Purchase records
A written agreement
A business plan
13
A good telephone personality includes all of the following characteristics except ____.
prompt answering
a monotone voice
correct grammar
clear speech
14
The three types of salon ownership are individual ownership, partnership, and____.
Stockholder
Corporation
Conglomerate
Multiple owners
15
When planning and constructing the best physical layout for a salon the primary concern should be_____.
Salon furniture
Color scheme
Salon carpeting
Maximum efficiency
16
Which part of a business plan outlines employees and management levels and describes how the business will be run?
Organizational plan
Financial documents
Vision statement
Mission statement
17
Malpractice insurance is purchased by the____.
Salon owner
Employee
Landlord
Client
18
Responding to customer complaints must not be handled with ____.
self control
impatience
courtesy
tact
19
Booth renters are solely responsible for ___.
supplies, record keeping, and accounting
record keeping, signage, and adopting the pricing structure set for them
policies, supplies, and retail for the entire shop
parking, signage, and the owner’s hours
20
The first and last person who has contact with a client visiting the salon is typically the ___.
stylist
cleaner
receptionist
manager
21
If your salon is in a building that you own, it is not necessary to purchase which of the following types of insurance?
Renters insurance
Liability insurance
Malpractice insurance
Burglary insurance
22
A stockholder of a corporation is required to pay unemployment insurance taxes on his/her___.
Profits
Merchandise
Salary
Investments
23
When opening a new salon, your business plan should include projected income and expenses for up to ___ years.
Seven
Six
Five
ten
24
All of the following are benefits of keeping purchase and inventory records except ___.
establishing net worth
ensuring supplier discounts
preventing overstocking supplies
alerting to incidents of theft
25
Encouraging a client who is booked for a haircut to also get a manicure or facial is an example of ___.
retailing
outselling
cross promoting
upselling
26
A business in which a Firm that is successful enters into a continuing contractual relationship w/their businesses is_?
A sole proprietorship
A partnership
A corporation
A franchise
27
Personal communication about a service/product between clients and their friends, relatives, &associates is called ___.
aural marketing
viral marketing
social marketing
oral marketing
28
Which business structure saves you money in taxes, provides greater business flexibility,& makes raising capital easier?
Corporation
Partnership
Conglomerate
Sole proprietorship
29
Which section of the business plan describes the administrative structure of the business?
Mission statement
Organizational plan
Vision statement
Goals and objectives
30
Which promotion method is an example of social media?
photo sharing sites such as Instagram
advertising supplements in local papers
bulletin boards at community centers
distributing flyers at events such as bridal shows
31
Examples of business expenses include ___.
salaries, perks, rent
daycare, utilities, and rent
advertising, repairs, groceries
insurance, utilities, and salaries
32
On average salon owners in the United States spend___% of the salons total gross income on supplies.
Five
Two
thirteen
Eight
33
When planning to open a salon, one of the most important considerations is___.
Competitive pricing
Expected depreciation
Flooring
Location
34
Another name for an individual owner who determines policies and has the last say in decision making is a____.
Manager
Business partner
Stockholder
Sole proprietor
35
A business location should have all of the following except ___.
good visibility
unkempt yards
high traffic
accessible parking
36
A(n)___ should specify clearly who owns what and who is responsible for which repairs and expenses.
lease
organizational plan
financial statement
business plan
37
Which part of the business plan includes the owners résumé, personal financial information, and legal contracts, etc?
Salon policies
Executive summary
Financial documents
Supporting documents
38
Which part of a business plan includes projected financial statements, actual statements & financial statement analyses?
Salon policies
Financial documents
Organizational plan
Vision statement
39
For a cosmetologist who has a large steady clientele ___may be a desirable situation.
Booth rental
A limited liability company
A franchise
An S corporation
40
Supplies purchased by a salon that are to be sold to clients are____.
Client supplies
Inventory supplies
Consumption supplies
Retail supplies
41
Which part of the business plan is the description of the key strategic influences of the business?
Mission statement
Supporting documents
Marketing plan
Vision statement
42
When gathering accurate financial information for purchasing an existing salon, it is helpful to consult with a(n)___.
Attorney
Architect
Interior designer
Certified public accountant
43
The important job of booking appointments and greeting clients is generally the responsibility of the ____.
manager
receptionist
practitioner
trainer
44
As a general rule, an advertising budget should not exceed___% of your gross income.
Eight
Five
Three
ten
45
Good business operations require a simple and efficient____.
Price list
Reception area
Record system
Social network
46
It is not required by state and federal governments to keep accurate records of an employee’s ___.
length of employment
salary
ethnicity
social security number
47
When choosing a location for your business, you should select one that___.
Is secluded
Has low traffic
Has limited parking
Offers easy access
48
Someone who is trained to do everything from recording sales and payroll to generating a profit and loss statement is__?
The manager
The receptionist
A full charge bookkeeper
A financial Director
49
When interviewing potential employees, you should consider their talent, personal grooming, communication skills, & _.
gender
attitude
age
lifestyle
50
A salon that is owned and operated by an individual is referred to as a(n) ____.
Individual ownership
Chain salon
Partnership
Booth rental
51
In order to have a successful business, a top priority in the allotment of funds is to ____.
Meet payroll obligaions
Develop an image
keep accurate inventory
Interview potential employees
52
Newspaper or radio ads and charitable events can best be described as forms of ____.
advertising
branding
educating
upselling
53
Smooth business management depends on sufficient investment capital as well as___.
Adequate business procedures
Personnel with only basic training
Minimal computer
Excellent customer service delivery
54
What is the largest expense in operating a Salon?
Salaries
Supplies
Repairs
Rent
55
Which part of the business plan outlines all of the research obtained regarding the clients your business will target?
Marketing plan
Organizational plan
Executive summary
Financial documents
56
Years _ of business ownership, you want to go from being a working professional to manager and planning your retirement.
11-20
20 - beyond
2-5
5-10
57
If you do not own the building in which your salon is housed, you have an agreement between you & the owner called a___.
Charter
Inventory
Bylaw
lease
58
A(n) ___ plan is a written description of the proposed business.
design
outlay
business
financial
59
The first goal of every business should be ___.
Attract new clients
Compensate employees fairly
Maintain current clients
Upgrade existing equipment
60
Cost to create even a small salon in an existing space can range from___per square foot.
$75-$125
$20-$35
$30-$80
$5-$15
61
One reason for entering into a partnership agreement is to have___.
Consolidated debt
Many stockholders
Capital for investment
More clients
62
Encouraging a client who is booked for a facial to purchase take-home maintenance products is an example of ___.
retailing
cross promoting
upselling
outselling
63
Information about the ingredients and cosmetic preparation and other products are included in an___.
DoL
FDA
SDS
OSHA
64
What type of ownership include stockholders who share the profits?
Partnership
Proprietorship
Conglomerate
Corporation
65
What is the ultimate determining factor with regard to the size of your salon staff?
the desired profit
the number of clients
the available equipment
the size of the salon
66
What is one of the best ways for a business owner to protect personal assets?
Incorporating
Invest in capital
Selling shares
Sharing responsibilities
67
Which part of the business plan ensures that all clients and employees are treated fairly and consistently?
Financial documents
Salon policies
Organizational plan
Executive summary
68
What federal agency requires that the ingredients of cosmetic preparation be available to employees?
FDA
MSDS
FBI
OSHA
69
The best form of advertising is through __.
family contacts
prerecorded promotions
public appearances
satisfied clients
70
In the allotment of funds, paying the employees should always ___.
come after paying suppliers
be the top priority
come after paying rent
be last on the list
71
Successful salon owners will share success w/ their employees by making payroll obligations a top priority & offering _.
ongoing critiques
free advice
counseling
incentives
72
Which part of the business plan summarizes your plan and states your objectives?
Salon policies
Executive summary
Marketing plan
Mission statement
73
Characteristics of individual ownership include all of the following except____.
limited owner liability
owner is the boss
owner makes all the decisions
owner recieves all profits
74
An important part of the salon business is handled by the ___.
telephone
advertising agent
yellow pages
stockholders
75
What is the minimum number of stockholders allowed for a corporation to exist?
Zero
Three
Two
One
76
When booking an appointment over the phone & a specific professional is not available at that time, its appropriate to_.
hang up the phone immediately
suggest another professional
offer a different service
suggest another salon
77
The responsibilities of a receptionist include all of the following except ___.
draping clients
greeting clients
booking appointments
selling additional services
78
Insurance policies help protect salon owners against____.
Fraudulent licensure
Overcharging
Malpractice lawsuits
Unsanitary conditions
79
Prior to opening of business, contact a local authorities regarding____.
Business licenses
Federal withholding
Disability claims
Social Security
80
An important first step in seeking financing to open a salon is developing a____.
Charter
Business plan
Color scheme
Brochure
81
A _is a picture of the long-term goals for the business, what it is to become, &what it'll look like when it gets there.
Vision statement
Marketing plan
Salon policies
Mission statement
82
Booth rental is illegal in ___.
new york
iowa
pennsylvania
texas
83
During which period of your business timeline should you focus on tending to the business and it’s clienteles growth?
From 5 to 10 years
From 11 to 20 years
From 2 to 5 years
From 20 years onward
84
An individual who determines policies, has the last say in decision making, assumes expenses, and receives profits is_.
Corporate proprietor
Stockholder
Sole proprietor
Partner
85
Any agreement to buy an established salon, spa, or barbershop should include all of the following items except ___.
statement of inventory
a financial audit
the previous owners business plan
information regarding clients