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Cambridge Technical - Unit 1 Flashcards | StudBud
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Cambridge Technical - Unit 1
Cambridge Technical - Unit 1
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Answers
1
Barriers to communication can include:
noise
physical barriers (deafness)
language
2
the manipulation of people, aiming to trick them into giving out sensitive information...
social engineering
mindsweeping
phishing
interception
3
which personal attribute best fits the need of a help desk operator?
problem solving
independence
4
dependability, leadership skills, self-motivation, punctuality, time management are examples of
personal attributes
traits
being ready for work
5
within written communication, what should be considered in terms of how formal you are?
how well spoken the recipient is
if the communication has legal status
the organisation's policies on document layout
if the communication is between colleagues/external bodies
6
SOPs are used for...
guiding staff on the procedures of using a particular system
collating data about customers and forecasting sales
7
closed questions:
why didn't you purchase the the tablet?
is that the first smartphone you've bought?
did you purchase a tablet or laptop?
how did you find the laptop to be?
8
physically destroying hardware containing data by shredding....
is dangerous and not very effective
can be effective - should be put into secured bins
9
Computer hardware
Physical parts of a system
applications used on the computer to particular purposes
10
Input devices
scanner
monitor
keyboard
mouse
11
having a 'can do' attitude, being positive demonstrates...
an attitude that is ready for work
good presentation of a person
12
Copper wire connections are often used in telephone systems
false
true
13
RFID tags are tiny chips, often used for tracking parts...
true
false
14
whistle blowing is when an employee discloses info about their personal life to a colleague
true
false
15
software applications that recognise and act on voice commands
text messages
personal assistants
VoIP
16
electronic devices to determine a person's identity via iris or fingerprint (physical security)
eye checks
biometric readers
17
a regularly updated web page that is made up of video clips, takes the form of a journal...
vlog
blog
email
word processor
18
The Data Protection Act states all private&sensitive data must be held secure
false
true
19
protocols for transferring information between devices attached to the Internet...
POP3
SMTP
JFS
SNMP
20
a dress code...
gives guidance on uniform
states that a member of staff should wear a suit at al times
states the type of clothing an employee should wear at work
21
Input & output device
Touch screen (on a tablet, for example)
Speaker
22
people w this attribute understand that difficult decisions should be made in a timely manner
independence
determination
self motivation
decisiveness
23
a blog can be written about a topic of choice (often fashion, travel, food)
false
true
24
productivity software =
for example, word processors or spreadsheet software
enables you to carry out tasks efficiently and effectively
may cause more errors when using
for example, anti virus software to help enhance performance
25
reflects the needs of the business (i.e. improving the network speed)
scale of change
change drivers
26
costs can be involved and being part of a PB doesn't guarantee a promotion/new job
false
true
27
type of server that manages the production of hard copies of documents
print
mail
database
file
28
when identifying faults with hardware, a fault log sheet should be completed with details on...
owner/users
the machine
problem history
fault
29
when data packets on the internet are (?) by a third party and copied....
trojan
interception
phishing
hacking
30
codes of practice....
give you a set of regulations to follow in the workplace
guide you on how to carry out your job
31
open source software means the source code is not available to people to modify it
false
true
32
professional bodies can
offer CPD (continued professional development)
all of the above
offer support to IT professionals
bring networks of like-minded people
33
used to prevent unauthorised access to/from a network - blocking incoming packets
digital security
firewall
34
Known as the brain of the computer, manages the processing of data
CPU
motherboard
port
35
Interpersonal skills relate to...
the way you come across when communicating face-to-face
how you interact with colleagues
your speech when conversing with somebody in a business
the way you speak to somebody
36
system freeze, errors or bugs, software failing to loads are examples of...
common software faults
common hardware faults
37
IP (Internet Protocol) is the set of rules in which computers communicate
false
true
38
assessing risks, planning ways to prevent them or minimising the affects of them..
company standard risk assessment
strategy decision making
disaster and recovery planning
39
things that must change (new business practice for example)
scale of change
change drivers
40
bespoke software is customized to a business' specific needs - will be more costly
false
true
41
overwriting data and electromagnetic wipe are examples of...
removing data from hard discs
physically destroying data
42
there is legislation that covers the disposal of data and computer equipment
true
false
43
allows for video conferencing (e.g. Skype) or audio calls to be made over the Internet
siri
VoIP
facetime
personal assistants
44
Main circuit board that connects components to the CPU...
VDU
motherboard
storage
processor
45
The M in CAM
Manufacture
Maintenance
Motherboard
Music
46
Type of business system that is used to aid decision-marking
MIS
CRM
SOP
Help desk
47
British Computer Society (BSC) and the Chartered Institute of IT are…
organisations that give certificates to people in industries
professional bodies who offer support to anybody
professional bodies who aim to raise the status of IT prof's
48
these log sheets compile a history of issues which can be analysed to:
identify maintenance requirements
spot trends in faults
49
Embedded systems are found in...
all of the above
cars
microwave
dishwashers
50
fibre cables provide the slowest data delivery
true
false
