stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
PBMF Chapter 7 Test Review Flashcards | StudBud
Explore
/
PBMF Chapter 7 Test Review
PBMF Chapter 7 Test Review
30 terms
·
StudBud Administration
·
1,574 plays
Imported from external platform
Flashcards
30 cards
F
Practice quiz
P
Host live
L
Questions
30
Answers
1
Planning involves the effort to direct and lead people to accomplish the planned work of the organization.
True
False
2
Almost everyone has the same beliefs about what constitutes ethical behavior.
True
False
3
Mission statements
describe the reason businesses exists & what they want to accomplish.
are the guidelines that direct employees’ behavior.
are the principles of conduct governing an individual or group.
are written explanations of how specific business ideas will be carried out
4
Every manager gives the same amount of time and attention to each of the management functions.
True
False
5
Influence enables a person to affect the actions of others
False
True
6
Sources of job satisfaction include
recognition from supervisors for a job well done
assignments employees do not like
ineffective communication
poor working conditions
7
The most effective leaders treat everyone alike.
False
True
8
Which of the following is not a important human relations skill needed by leaders and managers?
team building
High-Level Education
self-understanding
communication
9
John, a customer service manager, has sent a memo to Brianne, one of his employees. This is an example of
external communication
horizontal communication
vertical communication
oral communication
10
Executives spend most of their time on
planning and controlling activities
organizing and implementing activities
implementing, staffing, and controlling activities
planning and organizing activities
11
Supervisors often have non-management duties in addition to their management work.
False
True
12
It is much more important for employees to practice ethical behavior than it is for managers to practice it.
True
False
13
Sally has worked at TrueCom for 8 yrs hiring & training but is not a manager. Why is she most likely not part of mgmt?
Sally does not make enough money to be considered a manager.
Sally has not been employed at TrueCom long enough to be a manager.
She is not responsible for the work of others & doesn't have authority.
Only men can be effective managers.
14
Management is the ability to motivate individuals and groups to accomplish goals
False
True
15
The combined use of tactical and strategic management is known as ..
mixed managment
mismanagement
management by others
management by committee
16
The staffing management function
includes all activities involved in obtaining & compensating
involves getting day-to-day work of org. done
means Identifying & arranging resources to get the job done
measures how well an org. is accomplishing its goals
17
In which of the following situations should a manager use tactical management?
when the mangers want to improve group relations
when the work is routine but has new challenges
when employees are doing the work they enjoy
when working with part-time or temp. workers
18
All leaders need to be dependable, which means that they
follow through on commitments
can look at all sides of an issue before making a decision
respect the feelings and needs of the people they work with
are able to listen, speak, and write effectively
19
Which management function involves analyzing information, setting goals & making decisions about what needs to be done?
organizing
controlling
planning
implementing
20
Which of the following is probably NOT a mid-management job?
information technology manager
vice-president of human resources
customer service manager
marketing manager
21
A group of employees meet every day at lunch to chat about what’s going on in the office
lateral communication
external communication
outside communication
informal communication
22
Ethical behavior consists of
the results of actions
neither of these
the actions of individuals and groups
both of these
23
The first level of management in a business are
mid-managers
supervisors
executives
entrepreneurs
24
This leadership characteristic involves making decisions carefully
understadning
communication
judgement
initiative
25
The members of Kimberly’s work unit support her bc they like her. This is an example of
reward influence
identity influene
expert influence
position influence
26
Managers typically spend much of their time dealing with:
people from other organizations
other managers in their own organizations
customers
all of the above
27
Work groups are an ineffective way for employees to gain experience with management activities.
False
True
28
Just one person is MOST likely responsible for all of the management functions in a
partnership
multinational company
new small business
large corporation
29
In strategic management, managers are less directive and involve employees in decision-making.
True
False
30
The way a manager treats and involves employees is called
leadership
influence
entrepreneurship
management style
