Duplicate of Office practices UNIT 2 test

Four phases of strategic planning

What should always be done before euthanasia

What are types of marketing that should happen without thought

Sending copies of lab results are considered what type of marketing

Which two things must be present for someone to experience compassion fatigue

For debt collection practice mandates that

Amount an owner must pay before the insurance company will offer compensation

Skills from hobbies, jobs and sports ?

Skills from positive attitude and work ethic

How many years in advance should strategic plans be made

If the client wishes to see the peg after death you have to do it

Unique stressors in vet med?

Benefits of a pet

When you’re excepting to check you always get what

What is true of external marketing

How do you answer the phone when someone ask you to hold a check

Burn out can occur in any?

What type of marketing is designing a logo, letterhead, signage

Overall decrease in job satisfaction

Five stages of grief

How much is annually lost to employee theft

Client education needs to be in many different forms which are

What can be found on the clinics website

The wellness plan is for

What is part of the formulation phase of strategic planning

If we don’t go back to the first three stages win in decline what can happen

STS

If you were speaking to a client and they have their arms crossed they are most likely what

Clients with what visit the vet office more than those without it

Four stages of the business lifecycle

What is the largest expense in the practice

Amount owner pays monthly or annually to obtain insurance for his or hers pet

Insurance allows clients to what

Average person changes careers every?

Career planning is an?

Which season is where burnout, depression, compassion fatigue is highest

People do work because of money

What does a gap analysis help us do

What is a learning organization Characterized by

Number or percentage of client who accept recommendations made by team

What are some things that can make a practice unique?

Defined as the money owed to the veterinary practice for services rendered or product sold

When should you start planning and saving for retirement

What percent is usually treated when seeking help with depression?

Compassion fatigue only occurs in industries where people are?

What do you say to a client about euthanasia

What should you do when you call a client about an outstanding debt

Depression may present as

Examples of unintentional marketing

What can be used to anticipate and manage the symptoms of compassion fatigue

The process of affecting the visibility of a webpage and search results?

When should MVV be developed during your business lifecycle

If you’re going to post an owners pet What do you need

Most important component of a message

SWOT

What does normalize mean when referring to compassion fatigue and suicide