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Certification Prep
Certification Prep
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This is to help prepare you for your CAA Exam.
Flashcards
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1
Which type of business proposal would be ineligible for an SBA guaranteed loan?
A dairy worth about one million dollars.
A factory with 88 employees that makes performance auto parts.
A company worth $10 million that specializes in building apartments.
A Greek Orthodox elementary school with 256 students.
2
Architectural and design offices may want to get a large format printer called a _______.
Platter.
Imprinter.
Mega-laser printer.
Plotter.
3
After you have put a caller on hold while finishing up a previous call, you should . . .
Take your time picking up because the caller is probably already annoyed.
Give the caller an explanation as to why the previous call was so important
Transfer the call to voice mail.
Thank the caller for holding.
4
Often, _______ review the career needs of employees and hiring needs of the organization.
Payroll clerks.
The human resources department.
Supervisors.
The marketing department staff.
5
There are five main types of adverbs. Which one of the following is not one of them?
Adverbs of movement.
Adverbs of frequency.
Adverbs of manner.
Adverbs of time.
6
A/an _______ can be used in place of a salutation.
Enclosure notation.
Subject line.
Reference line.
Dateline.
7
How is a certified copy created?
By making a copy from the records in the recorder.
By notarizing it.
By being personally written by an attorney.
By getting written permission from the author to make copies.
8
When writing numbers in legal documents, you will . . .
Write only in words, never numerals, except for dates and dollar amounts.
Write in words and repeat them immediately in numerals inside parentheses.
Write in numerals and repeat them immediately in words inside parentheses.
Write in words if the number is less than 20 and in numerals if 20 or over.
9
About 90 percent of businesses use which kind of filing system?
Geographical
Alphabetical
Decimal
Numeric
10
If a company name includes the word "Incorporated," which punctuation rule applies?
Use no punctuation between the name of the company and "Incorporated."
Set off "Incorporated" from the name of a company by a colon.
Set off "Incorporated" from the name of the company by a comma.
Put "Incorporated" in parentheses.
11
What do many computer programmers, doctors, and attorneys have in common?
They are easy to work with.
They are very good listeners.
They respect the work that administrative assistants do.
They tend to be know-it-alls.
12
In PowerPoint, the _______ View is best for working with text only.
Notes.
Outline.
Slide sorter.
Slide.
13
What is the only thing you can do if your computer gives you a “Fatal Exception Error”?
Reinstall your operating system.
Inform your boss that you will need a new computer.
Call the Help Desk or technical support.
Restart your computer.
14
The most useful tab in Windows Help is...
Search
Contents
Index
Find
15
In order to know how much salary to ask for during a job interview, what should you do?
Ask your friends how much they make.
Find out what the average salary in your community is.
Find out how much employers in your area are willing to pay for your skills
Add up all your monthly bills and allow for taxes and other withholdings.
16
Units of Circular Measure are in what units?
Seconds, minutes, and degrees.
Seconds, minutes, and hours.
Minutes, hours, and degrees.
Firsts, seconds, and degrees.
17
Which of the following is a true statement?
A final silent e is retained before a suffix that begins with a vowel.
A final silent e is pronounced before a suffix that begins with a vowel.
A final silent e is dropped before a suffix that begins with a vowel.
A final silent e is dropped before a suffix that begins with a consonant.
18
A/An _______ ending in "y" preceded by a vowel takes only an "s" for the plural.
Noun.
Adverb.
Verb.
Adjective.
19
Your audience will remember more if . . .
They enjoy themselves.
You repeat everything several times.
You have them repeat what you say.
They can snack on something while they listen.
20
If a person asks a long and rambling question, what should you do?
Make a talking gesture with your hand.
Paraphrase part of the question and give it a short answer.
Rest your head on your hands.
Look at your watch in an obvious way.
21
Which is probably the most commonly-committed computer crime?
Theft of computer time.
Thieves breaking into business offices and stealing laptops.
Making illegal copies of software to give to a friend or family member.
Breaking into computers to steal or sabotage data.
22
Which of the following is a legitimate use for petty cash?
To pay the undocumented worker who cleans the office at night.
To buy lunch for the office.
To give a tax-free cash prize to the employee of the month.
To make change for customers.
23
The best passwords have which of the following characteristics?
Combine letters and numbers and are at least six characters long.
Are extremely difficult to remember and have to be written down.
Include your name, telephone number, birthdate, or social security number.
Consists of any ordinary word found in the dictionary with no numbers.
24
In printing and desktop publishing, style, size, and type of text is known as _______.
Typography.
Kerning.
Formatting.
Fonts.
25
If a mark of punctuation does not clarify the text, it should be _______.
Reviewed
Omitted
Changed
Moved
26
Which type of binding system is most commonly used in many offices?
Tape binding.
Spiral binding.
Plastic comb binding.
Perfect binding.
27
In order to get started using a word processor, you must first create a _______.
Task schedule.
Macro.
Fresh blank document.
Username and password.
28
How can you set your browser if you want to disable cookies?
By downloading software from a shareware site.
By setting your browser to the downgraded mode.
By upgrading your anti-virus software.
By making changes in your browser's Preferences or Options Menu.
29
An internet service provider can help you connect to a network using _______.
All of the above.
DSL.
A satellite or cable modem.
A dial-up telephone connection.
30
The best passwords have which of the following characteristics?
Include your name, telephone number, birthdate, or social security number.
Consists of any ordinary word found in the dictionary with no numbers.
Combine letters and numbers and are at least six characters long.
Are extremely dicult to remember and have to be written down.
31
If coworkers have access to office supplies, consider . . .
Keeping a stash of your own.
Locking the supply cabinet.
Telling them to ask you first.
Labeling the shelves.
32
Freezing occurs when the computer . . .
Becomes completely inactive.
Gets too cold.
Displays error messages.
Will not start.
33
The degree of clarity of characters on a video display or printer is called _______.
Resolution.
Crispness.
Dimension.
DPI.
34
When follow-ups are sent outside the company, including a _______ will often speed a reply.
Stamped return envelope.
Toll-free number to call.
Gift.
Notice threatening legal action.
35
Companies with as many as _______ employees are considered to be small businesses.
500.
1,500.
100.
50.
36
In legal terms, what does without prejudice mean?
All persons involved in the matter swore an oath to be completely objective
A jury is made of a group of people reactive of the makeup of the community
There isn't evidence of prejudice against race, religion, etc.
Without effect on any rights that existed previously.
37
_______ involves the tone, pitch, and rhythm of your voice.
Posture.
Delivery.
Paralinguistics.
Gestures.
38
Both Move and Copy involve the transfer of information from one place to another, but . . .
The material is always changed in Move, but always kept the same in Copy.
The material is saved in a separate file in Copy, but not in Move.
The material is maintained in its original place in Move, but not in Copy.
The material is maintained in its original place in Copy, but not in Move.
39
A _______ is used to separate hours and minutes in expressions of time.
Hyphen.
Semicolon.
Colon.
Comma.
40
Which number might be the best option for a technical support line?
The regular office line with a menu option for technical support.
A 900 number with a per-minute fee.
An international line connected directly to the overseas support tech.
A toll-free 800 line.
41
If a business requires reference initials, usually only the _______ initials are necessary.
Typist
Writer
Sender
Buisness
42
An office memo is a popular and cost-effective way to communicate with . . .
Media Outlets
Vendors
Office staff
Clients
43
Which one of the following international measurements is a linear measurement?
1,000 cubic millimeters = 1 cu centimeter.
100 square meters = 1 are.
10 hectograms = 1 kilogram.
10 decimeters = 1 meter = 1,000 millimeters.
44
For what type of professional is the abbreviation Esq. most commonly used?
Personal escorts.
Police officers.
Paralegals.
Attorneys.
45
Where are the computer’s operating system and programs stored?
In the microprocessor.
On the hard disk drive.
In the CD/DVD drive.
On a flash drive.
46
What does the SBA's Microloan Program do?
It helps entrepreneurs in rural areas form small, home-based enterprises.
It helps moderately-sized businesses expand in the suburbs.
It offers loans of less than $1,000 to small businesses.
It's a partnership with MS that provides technology loans for businesses.
47
Which is the best rule for modifiers?
Place modifiers immediately before the word they modify.
Place modifiers after the word they modify.
Avoid using modifiers whenever possible.
Always place modifiers before the subject.
48
Displaying a color that ranges from a lighter shade to a darker shade is called _______.
Darkening.
Fading.
Shady.
Shading.
49
If your employer travels frequently, you should use the OAG, which stands for . . .
Official Airline Guide.
Overseas Arrangement Guide.
Omnibus of Airport Guidelines.
Office Appointment Guide.
50
What has replaced written memos, drop-by visits, and phone calls in many offices?
E-mail.
Social networking.
Instant messaging.
Text messaging.
51
If illustrations are used in the report, you should include a _______.
Table of illustrations.
List of figures.
List of graphics.
Picture index.
52
_______ asks you specific questions about a meeting and creates an agenda document.
The office secretary.
The Meeting Magician in Word.
EasyAgendasOnline.com
The Agenda Wizard in Outlook.
53
The Small Business Development Center can help with all of the following, except . . .
Preparing a business plan.
Solving technical problems.
Seeking capital.
Running background checks on employees.
54
If you have written notes during the interview . . .
Rewrite anything that may be difficult to read later.
All of the above.
Write down any observations you made during the interview.
Check that they make sense to you.
55
Depreciation occurs when . . .
Fixed assets are sold for a profit.
Fixed assets are destroyed in a fire, flood, or other disaster.
Fixed assets are gradually worn out through use.
Fixed assets are accidentally lost or stolen.
56
Property owned by a business and used in its operation is known as _______.
Proprietorships.
Liabilities.
Assets.
Capital.
57
Your main goal in making travel arrangements is to get your boss to his or her destination . . .
As cheaply as possible.
As quickly as possible.
As happy as possible.
As smoothly as possible.
58
Which of the following forms of possession is incorrect?
Bess's bagels.
The Joneses' front yard.
Mr. Cass's clarinet.
Moses's journey.
59
What is a flyleaf?
The part of a fold-out page that folds out.
A loose page inserted into a bound document.
A blank page inserted after the cover.
The page that includes copyright information.
60
Which type of business might be required to obtain a business license?
Sole proprietors.
Partnerships.
Corporations.
All of the above.
61
A website is an organized group of _______.
Graphics, music, text, and videos posted to the Internet.
Internet subjects.
Web pages.
Online documents.
62
If you are going to do a mass mailing, you may want to use Word’s _______ feature.
Envelopes and Labels.
Letter Magician.
Automatic Address Insert.
Mail Merge.
63
Interjections are words or phrases used to communicate _______.
Protests.
All of the above.
Orders.
Excitement.
64
Which of the following sentence avoids sexist language?
That medical show uses real nurses as actresses.
It seems like there are more male stewardesses than female ones these days
The boss asked his girl to get him a cup of coffee.
The first-year students have completed orientation.
65
A straight angle = 180 degrees is an example of _______.
Area measure.
Volume measure.
Linear measure.
Circular measure.
66
On legal documents, the page number is at the _______, but at the _______ on manuscripts.
Top center, bottom left.
Bottom right, top center.
Top left, bottom center.
Bottom center, top right.
67
What is your best option if you need to ship a package across town within a few hours?
Drive it there yourself.
DHL Ground.
USPS.
A courier service.
68
Regardless of the purpose of your presentation, always try to . . .
Keep it simple and focused.
Keep your audience interested by keeping them guessing.
Impress the audience with lots of complicated animation and media effects.
Make it last as long as the time you are allowed.
69
If you work part-time and do not have "employee" status, you may be considered . . .
Temporary
A partner
An independent contractor
A sole proprietor
70
How you pronounce your words can support or undercut the _______ of what you are saying.
Definition.
Importance.
Substance.
Relevance.
71
Plans for future operations based on the effect of past operations are called _______.
Statements.
Assets.
Accounts.
Budgets.
72
E-mail that allows a user to format an e-mail using fonts, bullet lists, and so forth is _______.
GUI-formatted.
HTML-formatted.
Word-formatted.
PDF-formatted.
73
The Slide Master controls the _______ for each slide in your presentation.
Timing
Charts.
Format.
Animation.
74
Combine present and past participles with complements and modifiers to make a _______.
Prepositional phrase.
Gerund clause.
Participial phrase.
Participle clause.
75
Visual aids can improve the retention of the spoken word up to _______ percent.
70.
50.
35.
10.
76
How should you address a letter to a person if you do not know his or her gender?
Just use Mr.
Just do your best and guess.
Use the addressee
Use Mr./Ms.
77
If your hard drive fails, you will lose all your data; therefore, you should ...
Print out all important and keep them in a cabinet. Make copies if needed.
Replace your hard drive every six months.
Back up your data by making copies of your files on another storage device
Never store important data on your hard drive.
78
What is an “itinerary”?
A written travel agenda.
A passport that only works for trips to Canada, Mexico, and the Caribbean.
A set of driving direction for hotels, restaurants, and popular attractions
A self-employed travel agent.
79
No matter what keyboard you use, basic _______ skills are a must.
Mouse.
Typing.
Data entry.
Word-processing.
80
A follow-up file used to check on delayed replies is also called a _______.
Check-up file.
Reminder file.
Tickler file.
Poke file.
81
Choose the correct postal abbreviations for New Mexico, the District of Columbia, and Texas.
New Mex., Dist. of Col., and Tex.
N.M., D. of C. and T.X.
Nm., Dc., and Tx.
NM, DC, and TX.
82
Many mail processing machines are either OCR or BCS. What do these acronyms mean?
Ordinary correspondence rating and benecial correspondence selector.
Optional compatibility rating and basic corporate synchronization.
Optical character reader and bar-code sorter.
Optimized computer readiness and binary-coded structure.
83
What should you do if you think you are becoming a difficult person?
Try not to act quickly.
Look for someone to help you work on the situation.
Realize you are not being attacked personally.
All of the above.
84
A return address is always included on the envelope, but you can omit the . . .
Company name.
Zip code.
Writer.
State if it is a large city like Chicago, New York, or Los Angeles.
85
The interest of the owner or proprietor in the assets of the business is called . . .
All of the above.
Proprietorship.
Capital.
Net worth.
86
Which format is the best choice for publishing illustrations and screen shots online?
TIFF.
JPEG.
GIF.
BMP.
87
If some invited participants are unable to attend your Web conference, you will want to . . .
Record the presentation.
Do not worry about it. You invited them and that is as much as you can do.
Email them the presentation.
Hold a second conference later.
88
Which of the following forms is correct?
We paid $250,000 for our house.
I remember when a soda cost only $.25 cents.
I make $50,000 dollars per year.
You can buy gift cards in amounts of $10, 25, and 50.
89
In many applications, pressing the _______ key will show you help for the procedure.
Menu.
Start.
F1.
F10.
90
If a state charges an income tax, a corporation . . .
Must pay state taxes for its employees.
Does not need to pay state taxes.
Can avoid paying state taxes if it incorporates in another state.
Must also pay estimated state taxes.
91
If your presentation is longer than _______, plan to give your audience a break.
Forty-five minutes.
Two hours.
Fifteen minutes.
Thirty minutes.
92
Along with your resume, you should include a _______.
Photocopy of your driver's license and Social Security card.
Cover or application letter.
Recent photo.
Top ten list of reasons the employer should hire you.
93
What does # mean as a proofreading symbol?
A space is needed.
Insert a telephone number.
Use numerals instead of writing out a number.
Insert a table.
94
As with other numbers, amounts of money are always written out when ...
Beginning a sentence.
There is a fraction involved.
The amount is less than one thousand.
Written in a technical document.
95
Revisions show up in a different color font when using the _______ feature in MS Word.
Review.
Revisions.
Track Changes.
Proofreading.
96
If you want your resume to focus on your job history, you will want to create _______.
A historical resume.
A chronological resume.
A skills resume.
An experience resume.
97
The person who initiates an action is called the _______ of the sentence.
Agency.
Agent.
Actor.
Initiator.
98
How you pronounce your words can support or undercut the _______ of what you are saying.
Importance.
Relevance.
Definition.
Substance.
99
Which sentence has correct punctuation?
She referred to herself as "brilliant," whatever that means.
That Journey cover band does an awesome version of "Don't Stop Believing".
"Where is the butter," he asked?
"You can't go to the party," Mom insisted "until you clean your room!".
