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HMP 305 - MODULE 0 Flashcards | StudBud
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HMP 305 - MODULE 0
HMP 305 - MODULE 0
20 terms
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Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
“Upselling” is the process of offering a guest a lower-priced room or service than originally booked.
False
True
2
A guest requests to secure the door from inside with added security. Which feature might be used?
CL – Chain Lock
DL – Double Lock
VC – Vacant Clean
EC – Early Check-In
3
What type of software helps manage hotel reservations, check-ins, check-outs, and guest profiles?
Spreadsheet Software
Property Management System (PMS)
Word Processor
Anti-virus Software
4
“Rack Rate” refers to the lowest possible rate a hotel offers for a room.
True
False
5
What type of icon is shown above?
Log Out
Log In
Open Drawer
Close Drawer
6
A Property Management System (PMS) helps provide faster check-in and checkout processes for guests.
False
True
7
Which of the following correctly lists the main stages of the Guest Cycle in the hospitality industry?
Pre-arrival, Arrival, Occupancy, Departure
Booking, Dining, Entertainment, Checkout
Arrival, Housekeeping, Feedback, Departure
Inquiry, Reservation, Payment, Exit
8
What type of icon is shown above?
Add / New
Add Filter
Refresh
View Folio
9
"DND" stands for Double Night Duty, a service offered during night shifts.
False
True
10
“Complimentary” in hotel terms means the guest will pay for the service at a discounted rate.
False
True
11
"OD" stands for Occupied Dirty, meaning the room is currently occupied and needs cleaning.
False
True
12
"LC" stands for Locked Closet in the guestroom for staff use only
False
True
13
Which hardware device is commonly used in restaurants to record orders and print receipts?
Webcam
Projector
POS Terminal
Monitor
14
Which of the following is an example of hardware used in the front office of a hotel?
Desktop Computer
Property Management System (PMS)
Point-of-Sale Software
Reservation Module
15
A room is marked “VD.” What should you do before check-in?
Send it for cleaning
Mark it out of order
Assign it to the guest
Lock it for maintenance
16
“No-show” means a guest who made a reservation but did not arrive and did not cancel.
True
False
17
A Property Management System (PMS) helps provide faster check-in and checkout processes for guests.
False
True
18
Why have software and cloud-based applications become essential in the hospitality industry?
They streamline operations and enhance customer experiences.
They help increase room rates.
They replace the need for staff entirely.
They reduce the number of guests.
19
Using a PMS can improve guest communication and increase guest loyalty through personalized service.
True
False
20
What does “OOS” mean?
Room is fully booked
Room is not in use but still sellable
Room is under cleaning
Room has major damage
