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Risk Communication (PMT 105)
Risk Communication (PMT 105)
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1
Negligible Severity and Seldom Probability(Pg. 29)
Low Risk
Moderate Risk
High Risk
Extremely High Risk
2
Which rate of delivery is considered normal? (Pg. 5)
90-160 WPM
60-70 WPM
150-175 WPM
125-150 WPM
3
Different types of stakeholders (Pg. 32)
Actives
Attentives
Adaptives
Passives
4
Information briefings... (Pg. 18)
Presented to infrom the listener.
Allows the presenter to give their own opinions and recommendations.
The purpose is to inform the presenter.
Do not involve the presenter including personal recommendations or opinions
5
What does APPLE stand for? (Pg. 10)
Ask, Posture, Practice, Lecture, Explain
Ask, Patience, Pick, Listen, Expel
Ask, Pause, Pick, Listen, Expound
Answer, Period, Partner, Excellence
6
3 C's of a Crisis (Pg. 43)
Concern
Candor
Communication
Courage
7
Which of these is an example of a factual oral question?(Pg. 8)
Do we have class on Thursday?
You drove my car, right?
What is your first general order?
What's your favorite color?
8
Define ORM (Pg. 16)
The process of identifying and controlling risks from operational factors
Operational risk management means planning office parties to boost morale.
ORM is the process of ensuring all tasks are completed on time
Operational risk management is about controlling the risk of enemy sabotage
9
Marginal Severity and Frequent Probability (Pg. 29)
Low Risk
Moderate Risk
Extremely High Risk
High Risk
10
The receiver provides feedback.(Pg. 4)
3
2
1
4
11
VEGA Stands For...(Pg. 5)
Voice, Eye Contact, Gestures, Attitude
Voice, Energy, Gestures, Attitude
Verbal, Eye Contact, Gestures, Aptitude
Voice, Eye Contact, Grammar, Attitude
12
Repeat or emphasize the answer when: (Pg. 10)
Responses were not stated with the terminology of the lesson.
Responses were not heard by all.
Answers were not clearly spoken.
Responses were not phrased intelligibly.
13
Communication Goals (Pg. 30)
Change behavior
Increase awareness
Inform and educate
Increase audience volume
14
Define hazard (Pg. 26)
A hazard is a type of document used for tracking project deadlines.
A hazard is a device used to measure temperature in a laboratory.
Any actual or potential condition that can cause injury, etc.
A hazard is a reward or benefit that results from taking risks.
15
Risk communication improves risk management by... (Pg. 30)
Educating your stakeholders at risk
Raising awareness of potential hazards
Building credibility
Gaining acceptance and understanding on how to address risk
16
Characteristics of Excellent Relationships (Pg. 34)
Commitment
Trust
Honesty
Satisfaction
17
Define residual risk (Pg. 26)
Remaining risk after all safety protocols and training have been completed
The amount of budget left unspent at the end of a project.
The risk associated with financial investments in the stock market.
Refers to the risk of a project failing due to poor team communication
18
The 3 "I" Approach (Pg. 39)
Information, Interaction, Innovation
Internet, Intelligence, Infrastructure
Income, Investment, Insurance
Image, Impression, Integrity
19
How many parts does the communication process have? (Pg. 4)
2
10
3
4
20
Expound means to give a detailed explanation.
False
True
21
Critical Severity and Seldom Probability (Pg. 29)
Moderate Risk
Low Risk
High Risk
Extremely High Risk
22
Step 3 of APPLE is Pause
True
False
23
Which of these is an example of an interest-arousing question? (Pg. 8)
What is the most important thing for you when it comes to your career?
Do we have pt tomorrow?
Who do you think will win the Super Bowl?
By a show of hands, who's ready to have an amazing weekend?
24
Answering questions effectively includes... (Pg. 11)
If the question relates to the key concept, ask if anyone knows the answer.
Thank the person for the question.
Repeat the question for the whole group, rephrasing as necessary.
Keep answers short and to the point.
Listening closely to questions.
Criticize the question if asked unintelligibly.
25
When asking effective questions, consider the purpose, relevance, focus, interrogatives, and the clarity. (Pg. 7)
False
True
26
Force is vitality, strength, and conviction.(Pg. 5)
True
False
27
Sanitation is Effective use of measures which create and maintain a healthy environment. (Pg. 15)
False
True
28
Personal hygiene is... (Pg. 15)
The sanitary principles observed to maintain the health of a group.
The Practice of health rules by and individual.
29
Catastrophic Severity and Likely Probability (Pg. 29)
Extremely High Risk
High Risk
Low Risk
Moderate Risk
30
With whom should you communicate? (Pg. 32)
Those previously involved/interested in the issue
Those you'd least like to communicate with
Individuals/Groups likely to be affected
Those likely to be angry if not involved
Your highschool math teacher
Individuals likely to perceive themselves as at risk
31
Which of these is included in the Six Americas? (Pg. 32)
Disengaged
Alarmed
Cautious
Doubtful
Dismissive
Concerned
32
Decision Briefing... (Pg. 18)
Must include orderly, objective, and concise facts.
Referred to as "Oral Staff Studies"
Presented to give the presenter ideas for future briefs
Presented to obtain a decision from the person being briefed.
33
Controls are actions taken to eliminate the hazards or reduce the risk. (Pg. 26)
True
False
34
Which of these is not an example of an engineering control? (Pg. 26)
Warning Signs and Labels
Ventilations Systems
Noise Barriers
Safety Training Programs
35
Risk assessment is analyzing hazards and their potential mishap severity and probability.
True
False
36
Define risk (Pg. 26)
A measure of the exoected loss from a given hazard
Risk is the likelihood of receiving a promotion at work
Risk is the average temperature in a given location over the year.
Risk is the total amount of vacation days allocated to employees
37
Communicable Disease is (Pg. 15)
Diseases that don't spread from person to person.
Diseases that can be transmitted through sexual intercourse.
Diseases that can be transmitted from one host to another.
Diseases that can be transmitted through contact.
38
The receiver hears or sees the message.(Pg. 4)
True
False
