Game Plan 12BM

Breaking down in smaller parts

Downside of quality control

Taylorism

Promotion

Employee is selected to do specific job

Features and characteristics of a product that bear on its ability to satisfy needs.

Recognition

How to improve quality?

Inspections of raw materials as quality control method

Quality control circles

Sense of personal achievement

Better communication amongst staff

Mayo - Hawthorne experiments

To bring inspiration and innovation to every athlete* in the world.

Rotating from job to job within an organisation

Salaries and wages

ERG

People are seen as valuable with feelings, dreams, ambitions

Dissatisfaction

Achievement, Affiliation, Power

Vision/ambition is not encouraged

Check that suppliers deliver quality material

Quality control

Continually trying to improve quality

Use inspection but in a reduced form

Why is quality important?

Results in bitterness and dissatisfaction

Opportunity for advancement

Quality assurance

VHA

Check processes to avoid mistakes in the first place

Could not solve complex problems that happen in organisation

Use this to compare outcomes of process with similar work in the past

Horizontal loading

Which factors can help evaluate whether an operations system is a success?

Management theory to benefit business and employee

For TQM to be successful, you need to establish a

Hygiene and motivator factors

Work arrangement 

Employees were seen as different, some were given money and others opportunities

Industrial relations became important

Total Quality Management

Formal summary of aims and values of a company

Management theory that mainly benefits the business 

Improvements to the work environment

Challenging and stimulating work

Attitude of employees affect productivity more than wages

Four stages in the product life cycle

Making jobs more meaningful and challenging

Disney – To make people happy.

Aim to improve quality, not just maintaining quality

Job performance model

Defines what your business will do and why it exists

Which one is NOT a benefit of TQM

Can't inspect every item is a downside of 

Efficiency

Working conditions

Satisfaction

Company policy

Incentives in the form of money

Work life balance

Flexibility

Teamwork environment was introduced 

Fulfilment of people’s needs has an important role in human motivation

People liked to be noticed

Mistakes as a result of boredom

Clock card culture