stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Review (process teams, outages, etc.) Flashcards | StudBud
Explore
/
Review (process teams, outages, etc.)
Review (process teams, outages, etc.)
20 terms
·
StudBud Administration
·
29 plays
Grainger process teams
Flashcards
20 cards
F
Practice quiz
P
Host live
L
Questions
20
Answers
1
How does the user connect to Grainger's VPN? (after they download a certificate)
Go to: pwfm01.grainger.com:7002/wfo/control/dashboard_view
Start Cisco AnyConnect client; select from the System tray
go through Symantec software portal
www.graingervpn.com
2
User has forgotten his Y1 password
delegate to: T2 Vex operation
delegate to: T1 Security Admin - Identity Access TCS
Reset in iManager
delegate to: T2 Platform Network
3
What is NOT a question you'd need to ask a user trying to access Grainger's VPN?
Does the VPN certificate exist?
Is this a new hire and/or a new PC?
Has user already hardwired and restarted twice?
last four numbers of user's SSN
4
Which system does NOT use a GPASS login ID and password?
Outlook
SAP portal
Windows
GLC
5
User is having some hardware issues in a Lexmark printer at a Branch
Process an Immediate Stop in VPSX
T2 CPS Branch PC Support
T2 CPS Field Printer Support
T2 CPS Field PC Support
6
Which application is only accessible through the Grainger Network?
GML
GLC
Service Now
Impact 360
7
Desktop repair is needed at a DC - delegate to:
T2 CPS Branch PC Support
T2 CPS Campus PC Support
T2 CPS Field Printer Support
T2 CPS Field PC Support
8
Which team can enable Lync accounts?
Request through Altiris Agent
T1 Security Admin - Identity Access
T2 Messaging Administration
T2 Mobility Software Administration
9
User is unable to receive email on his/her iPhone
delegate to T2 Messaging Administration
delegate to T2 Mobility Software Admin
Reset GPASS password in iManager
delegate to T2 Mobility Hardware Support
10
What is needed to verify a US Grainger employee before resetting his/her GPASS password?
branch number, name and last 4 of SSN
RACFID, full name and mother's maiden name
RACFID,full name, and last 4 of SSN
RaCFID, answer to a security question and last 4 of SSN
11
At a branch, the router's IP address ends in:
1
5
216
3
12
Which application uses a unique password?
GML
Lync
SAP
GLC
13
A laptop at a branch needs repair. Delegate to:
T2 Vex Operation
T2 Jax
T2 CPS Field PC Support
T2 CPS Branch PC Support
14
A user wants a new software that is not found in the Altiris T1 database. What needs to be done
Assign software through Altiris
The user can install it through Symantec Software Portal.
Complete the software form under Service Catalog.
Tell the user to contact their supervisor for approval.
15
user's personal drive:
Z
F
R
H
16
AGI user needs assistance with a UPS.
Assign incident to “T2 AGI VoIP”.
Assign incident to “T2 AGI -Desktop Support”.
Assign incident to “T2 AGI Hardware”.
Assign incident to “T2 Vex Applications"
17
Outlook for Grainger
https://owa.field.grainger.com
https://owa.grainger.com
https://outlook.grainger.com
https://owa.connection.com
18
Acklands-Grainger domain
LSS
Intranet
US
field
19
User calls requesting licensed adobe software.
Send user the Altiris Client job aid.
User clicks the desktop link to the Symantec Software Portal
User completes request in Service Catalog
20
There is a network outage at a Master Branch
T2 Platform Network
T2 Platform Intel Server
T2 CPS Branch PC Support
T2 Jax and outage form
