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We the team
We the team
15 terms
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StudBud Administration
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5 plays
Imported from external platform
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
How many offices are in the Central region?
19
17
20
18
2
There are, in total, 10 regions across KH.
False
True
3
You can access Costpoint with these 3 applications:
Web Browser
,
Mobile Application
,
Desktop Application
.
True
False
4
What is the
minimum
and
maximum
amount of time you can request the "Helpdesk Adminr" and "Teams Admin" roles via Azure?
0.5 - 12 hours
1.0 - 12 hours
1.0 - 10 hours
0.5 - 14 hours
5
In the "CN-IT Office Visit" Asana form, which field is
required
?
Description of Issue
Availability
Preferred contact method
Email Address
6
*DOUBLE POINTS*: What does the classification group/GLC "
E#
"
(E1, E2, etc)
stand for?
Enterprise
Executive
Economist
Equipment Manager
7
*DOUBLE POINTS*: What is our CDW account manager's name?
Steven
Jonathan
Beth
Miranda
8
When deploying a device, you have several options. Which one
does not
exist?
Rendering
End User Workstation - Secondary
Off-Domain Field Laptop
Utility
9
What is KH's file retention policy?
15 years
16 years
10 years
12 years
10
Which workflow does NOT exist?
Updating a phone number
Block a phone number
Create phone number
11
Which one of the below is NOT an "On hold reason" for an "On Hold" ticket?
Awaiting Caller
Awaiting Vendor
Awaiting Client
Awaiting Change
12
What is KH's SLA for tickets?
15 minutes
10 minutes
30 minutes
20 minutes
13
Which software does NOT require RITM approval?
Osmose
DeepEx
Copilot
BioWin
14
What is the prefix you must enter, before your admin account, when signing into the Nasuni Management Console?
kimleyhorn/
kimley-horn.com\
kimleyhorn\
kimley.horn.com\
15
*DOUBLE POINTS*: What is the Acronym for the "Mesa" office in the SW region?
AES
MSA
EAV
MES
