Introduction in Operation Management

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making

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'Value added' by definition is always a positive number since 'added' implies increases

Service involves a much higher degree of customer contact than manufacturing

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Goods producing organizations are not involved in service activities

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Assembly lines achieved productivity but at the expense of standard of living

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The greater the degree of customer involvement, the more challenging the design and management of operations

Prior to the Industrial Revolution,goods were produced primarily by craftsmen or their apprentice using custom made part

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The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework

Service often requires greater labor content, whereas manufacturing is more capital  intensive

Operations, marketing, and finance function independently of each other in most organizations

The greater the degree of customer involvement, the more challenging the design and management of operations

The use of models will guarantee the best possible decisions

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all level of management

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency

Many operations management decisions can be described as tradeoffs

People who work in the field of operations should have skills that include both knowledge and people skills

Operation manager responsible for assessing consumer want, need, selling and promoting the organization goods or service

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One concern in the design of production systems is the degree of standardization

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Service operations require additional inventory because of the unpredictability of consumer demand

The word "technology" is used only to refer to "information technology".

The value of outputs is measured by the prices customers are willing to pay for goods or services

Most people encounter operations only in profit making organizations