CHAPTER 4 Communicating for Success

do not attempt to fulfill the role of ______ with any client

1st step when a client is dissatisfied with a service?

it is unwise to become client's_______

making recommendations, follow this criteria?

who has a vested interest in your success as a stylist?

happy client means ________for both you and salon

practical step the promotes effective communication?

simple, sophisticated clothing, no bright patterns may be described as having a ________style?

during a dispute among salon team members, remain_____

FIRST step of 10-step consultation?

permanent progress record of services and formulations and products purchased?

What step of consultation do you ask what at home products she or he uses?

what do you do, handling scheduling mix up with a client

eliminate confusion during color commendations using?

COMMUNICATION WITH A CLIENT WILL ASSIST DETERMINING THE CLIENT'S NEEDS AND DESIRED RESULTS?

key to operating effectively in many profession is to understand _____

before making recommendations to a client, wait for the client to give you _____

When should a client consultation be performed?

collection of photos and images of a stylist's work

new client should complete a client_____ each visit

_____skills will build long lasting relationships, and promote positive work enviroment

listening and repeating in your own words?

_______ is cornerstone of success

awareness of ______ will help you remain professsional will all clientele

act of successfully sharing information between 2 people is known_____