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Communications VTNE domain Flashcards | StudBud
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Communications VTNE domain
Communications VTNE domain
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1
A colleague has been constantly spreading rumors about you. To prevent escalation of conflict, which should u do first?
ignore the situation and hope she will eventually stop
talk to the colleague in a quiet area away from others
complain to your supervisor about her
talk to the colleague in the office in the presence of others
2
Two of the most expensive expenditures that management tightly controls are which of the following?
business insurance and professional liability insurance
equipment purchases and marketing services
building costs and utilities
payroll and inventory
3
Which is the key to becoming successful at time management?
efficiency
prioritizing
effectivness
balance
4
Which is usually the first stage of the grief process?
denial
guilt
bargaining
anger
5
What is the percentage of body language, tone of voice and actual words spoken, in order?
80%, 20% & 10%
55%, 38% & 7%
38%, 7% & 55%
10%, 20% & 80%
6
Which of the following is NOT found in a procedure manual?
Job descriptions
quality control measures to be taken
protocols for readiology and safety procedures
applicable government rules and regulations
7
Which of the following examples does NOT reflect external marketing?
blogging
sales point displays
Internet marketing
email newsletter
8
All of the following are true about the veterinary technician code of ethics except one, pick the false answer
ethical standards are less stringent than those required by law
it communicates the profession's ideals
serves as a general guide for professional ethical conduct
it provides disciplinary procedures to members
9
Stereotyping and misread body language are examples of which of the following?
downward communication
communication barriers
horizontal communication
upward communication
10
Which of the following is an example of words that normalize problems and reduce resistance?
What were you thinking?
Why did this happen again?
For some people in situations similar to this one...
You said this would work!
