stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
chapter 30 31 and 32 milady Flashcards | StudBud
Explore
/
chapter 30 31 and 32 milady
chapter 30 31 and 32 milady
80 terms
·
StudBud Administration
·
608 plays
Imported from external platform
Flashcards
80 cards
F
Practice quiz
P
Host live
L
Questions
80
Answers
1
which payment structure is used to motivate employees to perform more services, thereby increasing their productivity?
salary plus commission
weekly rate
salary plus tips
hourly rate
2
having ____ means being committed to a strong code of moral and artistic values.
integrity
motivation
enthusiasm
a strong work ethic
3
which of these is considered the very best form of advertising for a salon?
satisfied clients
radio spots
television ads
newspaper ads
4
the first goal of every business should be to ____
maintain current clients
compensate employees
attract new clients
upgrade existing equipment
5
smooth business management depends on sufficient investment capital as well as ____
adequate business procedures
personnel with only basic training
minimal computer skills
excellent customer service delivery
6
the process of reaching logical conclusions by employing logical reasoning is called ____
deciphering information
intuition
deductive reasoning
postulating
7
another name for an individual owner who determines policies and has the last say in decision making is a ____
sole proprietor
manager
stockholder
business partner
8
when preparing your professional resume, it is recommended that you ___
make it about two pages long
focus primarily on the schools you have attended
omit information about your professional skills
focus on information relevant to the position you are seeking
9
which type of salon shares a national name, consistent image, and business formula that is used at every location?
day spa
franchise salon
medical spa
valued-price salon
10
which of these terms refers to customers who are loyal to a particular cosmetologist?
loyalists
client base
personell
walk ins
11
once you understand the principles behind selling, you can also feel good about providing your clients with _____
more products than needed
a gift certificate
a friendly smile
a valuable service
12
which of these terms refers to your staff or employees?
clients
personnel
constituents
creditors
13
getting into the field and visiting salons and talking to salon owners, managers, educators and stylists is known as ___
speaking
networking
interacting
visiting
14
when gathering accurate financial information for purchasing an existing salon, it is often helpful to consult with a __
interior designer
certified public accountant
architect
attorney
15
booking appointments is primarily whose job?
the receptionists
the cosmetologists
the managers
the clients
16
during you career journey, when is a great time to achieve significant accomplishments that will strengthen your resume?
after achieving success
while you are in cosmetology school
after obtaining your first position
after graduation
17
a ____ is a written summary of a person’s education and work experience
resume
cover letter
portfolio
personal history
18
which of these is usually the best form of compensation for a new salon professional to start out?
salary
tips
commission
salary plus commission
19
the internet is a powerful medium to ____ and attract new clients
build your reputation
improve your skills
reach lost relatives
share secrets
20
these are serious consequences for not reporting cash tips as income including fines and potential jail time as well as_
raising the Bureau of Labors endorsement of cosmetology as sustainable
raising your social security retirement income
decreasing your borrowing power
increasing the employer match of your 401k savings account
21
a ____ document is a collection of photos and documents that reflect your skills, accomplishments, and abilities
cover photo
employment
resume
employment portfolio
22
when choosing a location for your business, you should select on that ____
offers easy access
is secluded
has limited parking
has low traffic
23
it is recommended that you select which of the these people as a role model?
a client
a stylist in the salon
a vendor
a friend
24
which of the following information is not typically included in a job description?
all of the employees duties
the attitudes the employee is expected to have
all of the employees responsibilities
the specifics of the individual employees salary
25
which of these is a recommended method of increasing your income?
spending more money
retailing less
lowering your prices for services
working more hours
26
which part of a business plan summarizes your plan and states your objectives?
mission statement
marketing plan
executive summary
salon policies
27
the basic question or problem in a test question is known as a ____
stem
post
response
query
28
an agreement to buy an established salon does not typically include which of the following?
confirmation of the identity of the owner
a financial audit
an analysis of future maintenance costs
a signed statement of inventory and its value
29
the term ____ refers to the percentage of the revenue that the salon takes in from services performed by a cosmetologist
wage
commission
salary
tip
30
which part of business plan includes projected financial statements, and financial statement analyses?
financial document
organizational plan
salon policies
vision statement
31
which of the following methods of compensation is not likely to be encountered in the salon industry?
salary
salary minus tips
commission
salary plus commission
32
when taking the practical exam, which of the following behaviors is not likely to be beneficial?
follow all infection control and safety precautions throughout exam
observe other practical exams prior to taking yours if allowed to do so
focus on what the other test candidates are doing as you work
listen carefully to the instructions and follow them explicitly
33
what is the minimum number of stock holders allowed for a corporation to exist?
three
one
zero
two
34
if you operate your salon in a building that you own, it is not necessary to purchase which of the following insurance?
malpractice insurance
renters insurance
burglary insurance
liability insurance
35
which of these words is an example of an absolute?
good
equal
sometimes
never
36
form of business in which a firm that is already successful enters into a continuing contractual relationship w others__
a corporation
a franchise
a sole proprietorship
a partnership
37
keeping track of where your money goes is one step toward making sure that you ____
alway have enough
always have more than you need
maintain confidence
have a good work ethic
38
having the drive to take necessary action to achieve a goal is known as ___
integrity
enthusiasm
motivation
work ethic
39
for cosmetologist who has a large, steady clientele and who does not have to rely on the salons general clientele
a franchise
a limited liability company
an S corporation
booth rental
40
when is the best time to think about getting your client back into the salon?
several days after they leave the salon
before they arrive at the salon
just after they leave the salon
while they are still in the salon
41
what is the third step in the process of securing employment?
targeting the salon
observing the salon
showing up for a spontaneous interview
requesting and interview
42
an ____ is an essential set of benchmarks that, once achieved, helps you realize your mission and your vision
goal
obligation
result
assignment
43
with each call, a gracious, appropriate response will help build ____
teamwork
the salons reputation
the salons energy level
a quiet atmosphere
44
which part of a business plan is a long term picture of what the business is to become and what it will look like
salon policies
marketing plan
mission statement
vision statement
45
it should always be your type priority to meet which of the following financial obligations?
vendor bills
utility bills
payroll
rent or mortgage
46
a good way to get the conversation started on retailing products is to ____
place the product in the clients hands
not share the product benefits as clients will not understand them
have dim, subtle lighting in the retail area
rarely offer sales promotions
47
a powerful portfolio will include letters of reference from _____
neighbors
friends
family members
former employers
48
the act of recommending and selling products to your clients for at home use is known as ____
ticketing
soft selling
wholesaling
retailing
49
someone who is trained to do everything from recording sales and payroll to generating a profit and loss
a manager
a financial director
a full charge bookkeeper
a receptionist
50
a ___ is a document that outlines all the duties and responsibilities of a particular position in a salon or spa.
rental agreement
job description
resume
employment agreement
51
when answering a multiple choice question ___
you should stop reading the choices when you see the one that looks correct
if two choices are opposites, one is probably correct
responses such as all of the above are usually not the correct choice
you should never guess under any circumstances
52
human resources does not cover which of the following concerns?
what you can and cannot say when hiring someone
how you manage your employees
what you should do when you need to increase sales
what you must do when firing someone
53
the first reality when you are in a service business is that your career revolves around ____
making a profit
making yourself happy
helping your coworkers
serving your clients
54
your interview outfit should be fashionable and flattering as well as similar to the salon’s ____
logo colors
clientele dress
style culture
color scheme
55
supplies used in the daily business operation are considered _____
consumption supplies
consumer supplies
inventory supplies
retail supplies
56
which part of a business plan is a description of the key strategic influences of the business?
mission statement
vision statement
supporting documents
marketing plan
57
which of the following behaviors is not considered a good study habit?
staying up late studying the night before a test
organizing and reviewing handouts
developing a detailed vocabulary list
reading content carefully
58
when developing your resume, use concise, clear sentences and avoid overwriting or ____
direct language
flowery language
action verbs
relevant experience
59
costs to create even a small salon in an existing space can range from ___ per square foot
$20 to $35
$5 to $15
$30 to $80
$75 to $125
60
it is recommended that you create a digital portfolio or _____
written summary of your career highlights
an online showcase of your work
after photos of your work
limited review of accomplishments
61
the common range for commissions is ___
25 to 60 percent
50 to 80 percent
15 to 25 percent
20 to 30 percent
62
which part of a business plan outlines all of the research obtained regarding the clients your business will target
financial documents
marketing plan
executive summary
organizational plan
63
which of these strategies will help you to effectively meet your clients needs?
be punctual
say whatever is necessary to make a sale
always put yourself first
once you have a job stop learning
64
which type of salon is likely to offer extras like five minute head, neck, and shoulder massages as part of the shampoo?
basic value priced salon
mid priced full service salon
booth rental salon
high end image salon
65
which part of a business plan includes the owners resume, personal financial info, legal contracts, and other agreements
salon policies
supporting documents
executive summary
financial documents
66
supporting materials that should be taken to an employment interview include your resume, employment portfolio, and ____
your birth certificate
your ideas for change
fact and figures
your medical history
67
after doing a salon site visit, it is important to send the salon representative a ____
personal photo
resume
thank you note
cover letter
68
supplies purchased by a salon that are to be sold to clients are ____
consumption supplies
inventory supplies
client supplies
retail supplies
69
when planning and constructing the best physical layout for a salon, the primary concern should be _____
salon carpeting
maximum efficiency
salon furniture
color scheme
70
when going over the directions for the exam, if there are things you do not understand, you should ___
turn your test in and take the exam another day
ask the examiner
focus on parts of the exam you do understand
try to figure it out on your own
71
part of business plan outlines employees and management levels and describes how the business will run administristively
vision statement
mission statement
financial documents
organizational plan
72
being a good team player includes ____
striving to help others
focusing on your own work
refusing to be subordinate
withholding your knowledge
73
the typical independent salon has about ___
ten
forty
three
five
74
the practice of recommending and selling additional services to your clients is known as ____
ticket upgrading
retailing
hard selling
incentivizing
75
which of these terms refers to understanding the strategies for successfully taking tests?
work ethic
deductive reasoning
street smart
test wise
76
if you default, it means that you ____
paid your bills on time
were asked to leave your job
opened a line of credit
failed to repay a loan
77
make yourself available for speaking anywhere that will put you in front of people in your community who are _____
potential friends
already have a stylist
potential clients
ready to listen
78
which part of a business plan ensures that all clients and employees are treated fairly and consistently?
executive summary
organizational plan
financial documents
salon policies
79
which of these questions can a potential employer legally ask during an interview?
how old are you?
are you authorized to work in the United States?
what types of illnesses or disabilities do you have?
what is you native language?
80
on the day of an exam, it is important to arrive early with a self-confident attitude and be alert, calm, &,
anxious
ready for a break
eager to pass
ready for a challenge