Six Weeks Test

The vocabulary peculiar to a particular industry, profession, or work group. 

What is the computer software used to make reservations?

The human quality of being different or varied.

Which was a change in technology that led to growth in the hospitality industry? 

In 2007, _________ are embraced by the hospitality industry. 

The hospitality industry is one of the slowest growing industries in the Texas. 

What are three effective communication skills?

Changes in food led to greater interest in travel. ________

What does FDA stand for?

Which is an example of a barrier to communication caused by lack of skills or knowledge?

Psychological identification with experiencing of the feelings or thoughts of another.  

USDA stands for which of the following?

There are an estimated ______ million jobs in the hospitality industry in the U.S.

The rules or standards governing the conduct of a person or the members of a profession.

In 1969, Chains begin offering ________ as a way to increase profits. 

What is the largest sector in the hospitality industry in terms of economic output?

Skills used to follow established protocols, operate equipment, and utilize computer systems.

Services that provide for guest expectations using the physical assets of the property

Which is an example of a barrier to communication caused by culture? 

The hospitality industry exists to meet the needs of the traveling public. 

A brief written account of personal, educational, and professional qualifications. 

The reception and entertainment of guests is the definition for which of the following terms? 

What are the four main categories a business must fall in to be considered hospitality?

What would be a physical barrier to communication?

The completion of which route in 1926 led to greater travel in the United States? 

A particular product or company associated with a name, logo, or unique,characteristic. 

The majority of sales in the hospitality industry in the U.S. are ________________.

The basic, underlying framework or features of a system or organization

International visitors are estimated to have spent __________ billion dollars. 

The overall outlook, attitude, satisfaction, and confidence that employees feel at work. 

What you communicate nonverbally is ______% of what others understand.