Identify one independent organisation who sets legislation for industries.

BSI - British Standards Institution

What is quality control?

quality is checked at the end of the production process

maintain minimum standard required to satisfy customer needs

What does quality help determine for a business?

Customer loyalty bringing repeat purchases

Give one advantage of a quality circle.

workers expert knowledge used to identify improvements

What is quality assurance?

All staff check all items at all stages of the process

What happens when a business produces faulty goods?

It increases costs & damages reputation of the firm

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Quality Assurance

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Answers

1
Identify one independent organisation who sets legislation for industries.
Unison
GMB
BSI - British Standards Institution
OFSTED
2
What is quality control?
Quality is a built in process
Each employee is responsible at each stage
quality is checked at the end of the production process
a series of checks on the quality of the product
3
What is quality?
a method of promoting a product or service
an award given to the business to show to customers
a form of added value
maintain minimum standard required to satisfy customer needs
4
What does TQM stand for?
Total Quality Management
Total Queue Management
Total Quantity Management
Tonal Quality Management
5
What does Total Quality Management require?
A change of managers
High levels of staff training
A change of business culture
High levels of productivity
6
What does quality help determine for a business?
A lack of brand reputation
Absenteeism from staff
More returns
Customer loyalty bringing repeat purchases
7
Give one advantage of a quality circle.
workers expert knowledge used to identify improvements
increased workload and pressure on the workers
workers would be paid more for the respsonisibility
initial training costs for the business
8
Identify a key aspect of quality
Not deemed as value for money
Good design - looks and style
Inconsistent
Lack of functiolnality
9
What is quality assurance?
zero defect production
a check completed at the end of the production process
a management strategy to implement quality
All staff check all items at all stages of the process
10
What happens when a business produces faulty goods?
It is an example of TQM
It increases costs
It is a quality circle
It increases costs & damages reputation of the firm

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