COSMETOLOGY 101/103 Life Skills/Business

A personalized approach is also referred to as

All of the following topics are considered controversial for discussion with a client EXCEPT

a specific target or benchmark of achievement that can be attained within a specific timeframe.

Turning a $30 ticket into a $40 ticket is an example of

what statement describes what you should do when asked a question that seems discriminatory?

Which of the following preventative measures will help alleviate foot & leg problems

When handling a client complaint you can turn a negative experience into a positive one by

Being Persistent means

Measurable goals will help you get organized and

Which of the following terms describes a pledge to a course of action?

All of the following actions can help prevent neck and back problems EXCEPT

Practicing good manners in the workplace is referred to as

when effectively recommending services and products do all the following EXCEPT

All of the following descriptions identify ways to build trust at work EXCEPT

Venting frustration after a difficult client is what display of emotion

Not making assumptions about people based on appearances reflects use of

Which of the following statements does NOT reflect proper grammar?

Preventing shoulder problems can be accomplished by

What is considered the best form of advertising?

Procedures in the salon that ensure all products are accounted for is known as

Which of the following activities helps stimulate blood circulation in the body?

Category title for tracking & overseeing clientele building strategies is CRM which stands for

Insurance benefits might include all of the following EXCEPT

A realistic goal is one that

What type of shoes should be worn to reduce fatigue caused by standing for long periods of time

keeping muscles toned, organs working properly and equipping the body to handle stress through

"No Show" Clients can be handled with all of the following strategies EXCEPT

Beverages, food, magazines, & umbrella stands in the salon are examples of?

The type of insurance that helps cover the costs of any salon equipment or the location itself

Which of the following time periods identifies the consideration for long range goals?

Proper conduct in relationships with your employer, coworkers and clients is know as

How often does the average loyal client visit a salon?

All of the following descriptions apply to an independent salon EXCEPT

Fatigue can be prevented through

A polite behavior that shows respect for other people is called

the strength of volume during a verbal exchange is called

The renting of a space or booth by an individual on a monthly basis is referred to as?

the tone or inflection of your voice, level & rate of speech all play a role in

Which method is probably the most effective way to build your clientele?

Operating agreement when a business functions under a corporation for promos & advertising

An Inflammation of the fluid sac that lies between a tendon and skin or bone is

Almost all foods contain mixtures of energy nutrients, which are all of the following except

of the items listed below which one is NOT considered a benefit?

The term for selling products for client home care is

Integrity in simple terms could be described as

Which of the following is perhaps the easiest buyer motivation to recognize in the salon?

Which of the following actions would represent taking the team approach?

initiative to stay on top of things & to pay attention to detail is practicing what?

Eye contact, smiling & posture are all examples of

Before an interview begins, you might be asked to fill out a

Networking provides all of the following benefits EXCEPT

Important info about the client, combined with the financial value of a client, is referred as

saying the proper thing with out offending someone is

Earning additional payment based on the # of clients brought into the salon is know as what?