Chapter 15 - Consumers in the Global Economy

Which sale is often used to introduce a new product or when a new store opens?

Which two are legal actions involving third-parties?

Getting information about a product from a friend is called what?

Time your purchases.  Prices are lower at predictable, seasonal times of year.

National brands cost less than store brands.

Convenience, courtesy and responsiveness are included in which Bill of Right?

If you buy something online or by telephone, the seller must send your item within ____ days.

Costco and Sam's are examples of which contemporary retailer?

Which of these federal agencies does not ensure the consumer's right to safety?

Comparision shoppers usually evaluate which of the following?

Consumer Reports is a monthly magazine that reports the results of product testing.

The Federal Trade Commission works to prevent monopolies.

Kiplinger's Personal Finance Magazine provides money management and investment advice.

The Better Business Bureau can recommend businesses to consumers.

Which of the following is not a step in the complaint process?

How much something costs per unit of measure is called what?

This warranty is imposed by law and is understood to apply even though it has not been stated.

You should always buy the least expensive product.

If an unreceived or returned item is billed to your credit card, you have ___ days to dispute.

Manufacturers pay to have their products tested.

A _____________ lawsuit is filed by one party on behalf of a group with the same grievance.

_________ occurs when consumers are given false information in an effort to make a sale.

Which is not a traditional retailer?

The Internet has become the #1 source of fraudulent offers to consumers.

Which is not on the Top Ten list of consumer complaints?

Which of the following is not listed in the Consumer Bill of Rights?

Which is not one of the 5 decision-making steps when making a purchase?

The name given to a product to distinquish it from other similar items is _________.

Which is not a business source of consumer information?

Small claims courts usually have a top limit of under $_________.