KOSSA Employability

Question 1

What is a guideline that managers should follow in order to conduct an effective staff meeting?

Accepted Answer

Keep the discussion focused on the topic

Question 2

Which of the following subjects is illegal for an employer to ask during the hiring process?

Accepted Answer

If you have a disability

Question 3

Which program would you use to enhance your entire professional presentations?

Accepted Answer

PowerPoint

Question 4

How does a group reach a decision by consensus?

Accepted Answer

Each member agrees to the same course of action

Question 5

All of the following are ways that employees can help to prevent accidents except

Accepted Answer

good health habits

Question 6

You can find information about various careers in the...

Accepted Answer

Occupational Outlook Handbook

Question 7

Which of these is a relevant question for a job applicant to ask during an interview?

Accepted Answer

What type of training do you provide for this position?

Question 8

Which of these characteristics are important for an employee to provide good customer service?

Accepted Answer

both A and B

Question 9

People who know an applicant well and can provide information about that person.

Accepted Answer

References

Question 10

What do business employees often include in oral presentations to make it more interesting?

Accepted Answer

Attractive visuals

Question 11

The type of communication that utilizes hand gestures or written notes without speaking is?

Accepted Answer

Non-Verbal Communication

Question 12

A workplace’s policies and procedures are used to:

Accepted Answer

Establish a clear set of guidelines for employees to follow

Question 13

Which of the following is a technique for effectively beginning an employment interview:

Accepted Answer

Give name clearly

Question 14

During interviews, it's important for the employer to ask questions related to the applicant's:

Accepted Answer

job performance

Question 15

Which of the following would not prevent accidents in the workplace:

Accepted Answer

having insufficient light

Question 16

What would be the best approach to remedy a work schedule conflict?

Accepted Answer

Ask a coworker to switch schedules

Question 17

In regards to professional emails, it is most important to:

Accepted Answer

Read the email thoroughly

Question 18

Which of the following something you should NOT include on a resume?

Accepted Answer

Age

Question 19

A healthy team environment will include all of the following EXCEPT:

Accepted Answer

Identical opinions on all issues

Question 20

After you read an office memo that is confidential, you should

Accepted Answer

not discuss it with anyone

Question 21

When two parties come to a settlement of differences through an agreement, this is known as (a)

Accepted Answer

compromise

Question 22

Discussing company information with friends or relatives may result in which of the following?

Accepted Answer

all of the above

Question 23

All of the following are examples of gender bias in the workplace EXCEPT:

Accepted Answer

Hiring a male because he is qualified for the position

Question 24

You should do all of the following when participating in an interview EXCEPT:

Accepted Answer

arrive 1 hour early

Question 25

What would be the best way to stay abreast of new innovations in the industry?

Accepted Answer

Subscribe to industry related magazines

Question 26

Which of the following is not something you should include on your resume?

Accepted Answer

Age

Question 27

Ginger needs to send out some info. to her co-workers quickly. Which is the best format to use?

Accepted Answer

an interoffice email

Question 28

Which of the following is not an effective decision-making skill?

Accepted Answer

Ignoring the situation to avoid making others upset

Question 29

You should do all of the following when participating in an interview EXCEPT:

Accepted Answer

arrive 1 hour early

Question 30

One way that employees can help to prevent accidents is by practicing:

Accepted Answer

good health habits

Question 31

A barrier to effective listening is often the __________ of the listener.

Accepted Answer

attitude

Question 32

Which of the following is not considered an important skill for the workplace?

Accepted Answer

Ability to work independently and never work with anyone

Question 33

Blair doesn't wear goggles or coveralls in her job as a woodworker. She is risking safety by:

Accepted Answer

wearing inappropriate clothing.

Question 34

A secured filing system is not needed which of the following?

Accepted Answer

documents of daily communication and activity

Question 35

The following are all included in the purpose of a letter of application EXCEPT:

Accepted Answer

Identify possible areas of concern with possible employment

Question 36

Employees are more likely to correctly follow directions if those directions are explained in:

Accepted Answer

chronological order

Question 37

The best way to prevent obtaining a virus on your computer is by

Accepted Answer

Only downloading material from trusted sources

Question 38

What should you do if some required information on a job application doesn't apply to you?

Accepted Answer

write NA for not applicable

Question 39

Diversity in the workplace is important for all of the following reasons EXCEPT:

Accepted Answer

Ensuring stereotypes

Question 40

Which of the following would be an appropriate email address for a resume?

Accepted Answer

Thomas_Jefferson@windstream.com

Question 41

Which of the following is acceptable attire for an interview?

Accepted Answer

navy suit and minimum jewelry

Question 42

Tiffany should include all of the following on her resume, EXCEPT:

Accepted Answer

Past Home Addresses

Question 43

Which is NOT an example of stress in your personal life that could affect your job performance?

Accepted Answer

New Boss

Question 44

Which of the following websites would be appropriate to view during work hours?

Accepted Answer

Work email

Question 45

When preparing a resume, what part of the resume should be at the top?

Accepted Answer

job objective

Question 46

Many businesses use company manuals as sources of information in order to_______new employees.

Accepted Answer

orient

Question 47

If the supervisor on duty gives you a task that you do not understand, you should?

Accepted Answer

ask your supervisor for further clarification

Question 48

One reason it is important to reward employees and volunteers who worked on an event is to:

Accepted Answer

make them feel appreciated

Question 49

What should a business employee do after taking a telephone message for a coworker?

Accepted Answer

Thank the caller

Question 50

What general communication skills are most employers looking for in their employees?

Accepted Answer

effective listening, speaking, reading, and writing skills

Question 51

All of the following are examples of workplace diversity except:

Accepted Answer

employees all of the same age group

Question 52

Assigning tasks to team members based on their strengths and talents is an example of.

Accepted Answer

delegation

Question 53

Which is not a strategy of effective communication?

Accepted Answer

Self-Consumed

Question 54

Which is an example of a reason for dismissing an employee that might be considered illegal?

Accepted Answer

Employee develops a physical disability

Question 55

Which of the following is an example of SMART goal setting?

Accepted Answer

Have a minimum 3.0 GPA this school year

Question 56

Any method of communication that reaches people in large scale is referred to as?

Accepted Answer

Mass Media

Question 57

What outline or rubric should you use when developing personal/career goals?

Accepted Answer

SMART Goals

Question 58

Workplace policies and procedures are used to:

Accepted Answer

establish a clear set of guidelines for employees to follow

Question 59

Because projects have specific beginning and ending dates, it's important to manage_____ wisely

Accepted Answer

Time

Question 60

Managers are more likely to persuade employees to follow new procedures if the managers have

Accepted Answer

credibility

KOSSA Employability

Questions 60

KOSSA Employability

Questions 60