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103 Salon Business Flashcards | StudBud
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103 Salon Business
103 Salon Business
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Salon Business review, Pivot Point
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1
What percentage of the total salon expenses generally represents compensation for employees?
50%
10%
25%
75%
2
Which business type is owned by the shareholders and formed under legal guidelines?
partnership
corporation
sole proprietorship
franchise
3
"I will get a job within the next 60 days" is an example of a:
realistic goal
measurable goal
timely goal
achievable goal
4
A personalized approach is also referred to as:
staff synergy
chairside manner
salon experience
shared accountability
5
Offering a hair color service to a client who only scheduled a haircut is an example of
full book
upselling
balancing
target marketing
6
The money in your checking and savings accounts, IRAs, stocks and bonds are all your total
fortune
assets
liabilities
debt
7
What offers an employer a brief summary of why you would liked to be employed at their salon?
resume
application
profile
cover letter
8
U.S. Social Security taxes are planned savings/retirement funds, and the money is collected by:
county government
state government
city council
Federal government
9
Passion as a work principle can be described as:
showing that you love what you do
not waiting to be told what to do
getting along with co-workers
showing up on time and ready to work
10
Before a salon can hire employees they need to apply for a(n):
Federal Employer Identification Number
Social Security card
Social Insurance number
credit card
11
Which of the following concepts involves converting existing clients to return clients?
client factor
client profile
client retention
CRM
12
Must apply for a state sales tax permit before collecting taxes on products or services sold:
customer
salon owner
employee
lawyer
13
Which buyer wants to know all the facts about the product and thinks carefully about buying?
logical
bargain
stubborn
ready
14
All of the following descriptions apply to an independent salon EXCEPT:
may offer from 5-40 worstations
owner makes all the decisions in terms of pricing & services
owner makes all the decisions in terms of decor
uses a set business plan provided by a parent company
15
It is wise to keep all records of daily sales and services for:
6-14 years
5-7 years
2-4 years
10 years
16
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth
sales consultant
insurance agent
accountant
lawyer
17
An efficient working space for each salon professional is
Over 300 square feet
50-75 square feet
120-150 square feet
200-300 square feet
18
An example of a liability on your financial statement would be:
any earned tips
restaurant receipts
last week's income
money you owe on a credit card
19
Which one of the following items is usually the largest expense in operating a salon?
supplies
advertisement
salaries or commissions
rent
20
Which of the following time periods identifies the consideration for a long-range goal?
1 year
5 years
6 months
3 months
21
A form of operation in which an initial purchase fee plus monthly is paid to parent corporation
entity
parnership
franchise
corporation
22
Important information about the client, combined with their financial value is:
client info
client factor
client profile
target market
23
Insurance that helps cover the cost of any equipment or the location in case of fire or theft:
liability insurance
malpractice insurance
health insurance
property insurance
24
All payments received from clients for services and products is known as:
expenses
taxes
compensation
income
25
Industry statistics indicate that satisfied clients will usually refer how many new clients?
three
eight
twelve
one
26
When handling a client complaint you can turn a negative experience into a positive one by:
avoiding any feedback the client might have
not asking any additional questions to clarify concerns
ignoring any signs that the client might be disappointed
restating back to the client what you heard
27
Compliance with all local, state/province and federal laws is the responsibility of
salon owner
former building owner
local authorities
salon employees
28
Which of the following items must be reported as employee income?
tips received by an employee
money paid to vendors for products
operating expenses paid by the salon
change given to a client following payment
29
When staff takes individual initiative to stay on top of things and pay attention to detail
with-it-ness
cooperation
problem-solving
conflict management
30
Which of the following terms refers to all money owed?
liabilities
financial status
assets
net worth
31
Which term defines a specific target or benchmark that can be attained in a specific time?
milestone
goal
budget
schedule
32
For salon professionals just starting out, the most common and immediate source of referrals is
promotional literature
target marketing
social media
word-of-mouth recommendations
33
Adding the client's service total and retail total for one visit will achieve which result?
average ticket
average visit
average appointment
average net profit
34
The tax based on the profits (earnings) of a business is known as:
sales tax
income tax
operating tax
payroll tax
35
An operating agreement in which a business functions under a parent corporation
franchise
sole proprietorship
partnership
corporation
36
Which of the following characteristics will contribute to career success?
avoiding change and acceptance
respecting knowledge of others
avoiding criticism
living in the past
37
What is the number one reason why clients move on to another salon?
indifferent attitude of an employee
product dissatisfaction
move away
competitive reasons
38
The act of a satisfied client directing another person to see you for professional services is:
referral
client factor
upsell
prebook
39
Paid holidays, bonuses and insurance are all examples of:
liabilities
job responsibilities
job benefits
assets
40
The renting of a space, suite or booth by an individual salon professional on a monthly basis
independent contractor
independent salon
chain salon
full service salon
41
Which type of insurance protects the owner from financial loss due to an employee's negligence?
Social Security
product liability
premise
malpractice
42
Type of ownership in which two or more persons share all costs of opening & operating business
corporation
franchise
partnership
sole proprietorship
43
Procedures in the salon that ensure all products are accounted for is known as:
scheduling
advertising
inventory control
budgeting
44
A realistic goal is one that:
you believe can be accomplished
contains concrete benchmarks
sets a deadline for achieving a goal
states exactly what you want to accomplish
45
How often does the average loyal client visit a salon?
every 3 months
twice per year
every 6 weeks
every 2 weeks
46
If all of your appointment times have been scheduled with clients for a given day, this is:
prebook
client retention
high market demand
full book
47
Insurance benefits might include all of the following types EXCEPT:
accident insurance
life insurance
car insurance
health insurance
48
Location is the most important factor in:
choosing a lawyer
choosing a salon
opening a salon business
choosing a distributor
49
A collection of your creative work and documents to show potential clients or employers is a:
cover letter
portfolio
networking
LinkedIn
50
What should you do if you are asked a question that seems discriminatory in an interview?
politely decline to answer
give a false answer
remain defiantly silent
answer the question truthfully