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Business Result Pre-Intermediate Unit 6: Customer Service Flashcards | StudBud
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Business Result Pre-Intermediate Unit 6: Customer Service
Business Result Pre-Intermediate Unit 6: Customer Service
20 terms
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Vocabulary Review
Flashcards
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Questions
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Answers
1
an amount of money that is taken off the usual price of something
a discount
a refund
an offer
a reward
2
money that is paid back because of a bad product or service
refund
repay
receipt
replacement
3
senior management
supervisor
executive
official
employer
4
something that is adapted to meets the needs of the individual
common
personalized
uniform
original
5
a feeling of attachment and support for a relationship or company
reliability
loyalty
friendship
honesty
6
to do, perform or carry out
to conduct
to direct
to provide
to supervise
7
a formal written suggestion for a plan or project
an application
a request
a proposal
an engagement
8
a piece of paper that shows that something has been paid for
a refund
a check
a receipt
a bill
9
behaving and speaking respectfully
polite
impolite
rude
honest
10
a formal public occasion usually to celebrate something
custom
ceremony
prayer
law
11
fits well or is designed correctly for its use
unsuitable
inappropriate
acceptable
suitable
12
a set of rules or guidelines for a company
policies
customs
strategies
benefits
13
something usual and for everybody
traditional
personalized
luxurious
common
14
people use goods or services
shopper
suppliers
consumers
purchasers
15
pleased because you got what you wanted
satisfied
self-confident
unsatisfied
unfulfilled
16
to accomplish something that leaves a positive mark on others
to inspire
to impress
to shock
to surprise
17
to formally suggest somebody for a position or reward
to elect
to nominate
to promote
to assign
18
cannot be trusted to do something
dependable
unreliable
reliable
trustworthy
19
something that is given for doing something good
a salary
a reward
an achievement
a penalty
20
achieving the best result with the smallest amount of waste
efficient
profitable
economical
valuable
