NRF Review Quiz (1.1-2.2)

Which of the following is a term for physical goods that are bought and sold?

Which of the following is the standard definition of a retail ecosystem?

After one negative experience, how many people say that they will never do business with that company again?

The unique way that company employees act with each other and with customers

The type of mindset that limits your ability to grow and learn as an employee is called:

Spend a lot of time checking out products and prices through online sites, visiting different stores & comparing ads

Have an early adopter mindset, and want to be recognized as trendsetters by others

The majority of retailers are:

Which of the following terms best describes a grower of potatoes?

Which of the following is the term for behavior influences that come from retailer's marketing?

As of 2019, roughly how much money do U.S. retailers lose annually due to poor customer service?

Take a long time to make a purchase decision, and might return to a retailer several times before purchasing

Holds large quantities of product that are later sent either to retail locations or directly to customers?

Which of the following is a valid reason for you, as an employee, not to escort a customer to the location of a product?

View shopping as fun occassion, so shopping doesn't necessarily include making a purchase

A standard term that describes the audience of retail stores-the people who will buy things form the stores

Which of the following is a term for intangible things, such as providing devliery, that are sold by retailers?

Which of the following is the term for behavior influences that come from a customer's own needs?

The retailing approach that places the focus on creating a seamless shopping experience by integrating multiple channels

Approximately what percentage of U.S. jobs are retail jobs, as of 2019?

The type of mindset that best helps you grow and learn as an employee is called:

Which of the following is the term for behavior influences that come from a customer's family and friends?

These shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer.

Overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business

Which of the following does not describe a product feature?

What kinds of things does a manufactuer produce?

These shoppers are rarely the first to try new products.