Fundamentals 103E Salon/Spa Business

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

A set income given to an employee on a weekly or monthly basis is known as:

Which of the following services is considered in-scope for an esthetician?

When organizing stock for a retail display, group products by brand or:

Which of the statements represents a specific goal?

Workers’ Compensation Insurance is needed to protect the:

Which of the following is NOT a necessary element for ensuring staff synergy?

A brief, written account of personal, educational and professional qualifications and experience is known as a:

During a job interview it is very important to:

Which of the following elements could cause staff synergy to go awry?

The exchange of services, products or expertise for money is known as:

Shelly had a client who was pleased w/ her services. Her client recommended Shelly to a friend. This is known as an:

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Showing up on time and ready to work is the work principle:

Which of the following concepts creates a harmonious and predictable environment?

Type of business ownership in which 2 or more people share all costs, opening,operating and maintaining the business is

Before a salon/spa owner can hire employees, they need to apply for a:

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

Services regulated by a cosmetology board or local laws are considered:

Esthetician’s name, client’s name, scheduled service, date of appointment& time, client’s phone # should all be in the:

A goal you know you can complete because someone did it before is considered:

Which of the following statements would offer a solution to procrastination?

“ out of the products I showed u today,this is 1 I would recommend not leaving w/o” is a statement u might use when:

Ecchymosis is the medical term for:

Which of the following phrases describes the ambiance component of comforts?

Products purchased by the salon/spa owner for use during client services and retailing are stock in quantity or:

To be granted future loans, it is important to pay loans on time and avoid:

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

Barriers to the effective use of time include all of the following factors EXCEPT:

The following descriptions are all benefits of a product EXCEPT:

All of the following terms are examples of post-op complications EXCEPT:

Injected toxins that block nerve impulses and temporarily paralyze muscles that cause facial wrinkles are called:

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

Treating your client like an important, valued individual is known as:

Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?

Eyelid surgery to remove excess fat, skin or muscle from the upper and lower eyelids is known as:

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

Which of the following terms refers to all money owed?

Removal of excess fat deposits in specific area of the body use of a cannula inserted under the skin known as:

Jane noticed in her appointment book, all available appointments were scheduled for Thursday. In the industry this is :

An efficient working space for each esthetician is:

Which of the following buyer motivations is perhaps the easiest to recognize in the salon/spa?

Non-ablative lasers produce effects such as:

All of the following descriptions apply to an independent salon/spa EXCEPT:

Surgery to improve the signs of aging in the face, also called a facelift, is:

Details of a short-term goal might include all of the following examples EXCEPT:

Which of the following time periods identifies the consideration for a short-term goal?

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

Which of the following descriptions identifies the meaning of clientele?

What percentage of the total salon/spa expenses generally represents compensation for the owner and employees?

Of the items listed, which one is NOT considered a benefit?

When team members have each other’s backs, it is an example of a:

Passion as a work principle can be described as:

Renting or leasing a workstation from a building owner would represent which of the following situations?

Client retention strategy in which clients reserve a future appointment before leaving the salon/spa, is called :

The average amount spent on services and retail by a salon/spa client during one visit is known as a(n):

All of the following examples represent the team approach EXCEPT:

Procedures in the salon/spa that ensure all products are accounted for is known as:

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Selling additional services to clients beyond what they originally scheduled for a visit is called:

What documents introduce u to the salon/spa & offer a brief summary of why u would want to be employed @ the salon/spa?

Which of the following generations was born between 1980 and 2000 and is especially brand-loyal?

Which form of advertising involves sending postcards or flyers to prospective clients?

Pareto’s principle is called the:

Before an interview begins, you might be asked to fill out a(n):

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

All of the following descriptions are general guidelines for establishing prices for services and retail products EXCEPT

The process that gives access to people & resources within the industry, it can provide u w/ opportunities :

Features of a product are its characteristics, which might include:

Which of the following concepts involves convincing new clients to return and hopefully become lifelong clients?

Rhinoplasty is surgery to reshape the:

Net worth is calculated by subtracting liabilities from:

Which type of insurance protects the salon/spa owner from financial loss due to an employee’s negligence?

Considering a client’s lifestyle,diet,medical issues & concerns means considering skin therapy from an approach known as

Which of the following business types is owned by the shareholders and formed under legal guidelines?

Which buyer type wants to know all of the facts about the product & thinks carefully about buying

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

Which of the following time periods identifies the consideration for a long-term goal?