When setting feasible goals, it is important to __

create a plan and revisit it often

When you meet an older client for the first time, you should

ask how the client wishes to be addressed

In handling a client who is dissatisfied with a service, the ultimate goal is to

make the client happy and willing to return for future services

as you work, your neck should be __

elongated and balanced above the shoulders

As you work, a good guideline to follow is to

Use ergonomically designed implement

The way to counter the negative impact of repetitive motions or long periods spent in one position is by __

Stretching and walking around at intervals

Which of the following is one of the recommended strategies for effectively managing your time?

Make effective time management a habit

To achieve a look of greater intelligence during the Renaissance, women ____

shaved their eyebrows and hairline

The 3rd step of the 10-step consultation method is to __

determine and rate the clients preferences

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State board Ch.1-4

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Answers

1
The daily maintenance of cleanliness by practicing good healthful habits is
professional image
professional hygiene
physical presentation
personal hygiene
2
The onset of __ led to a new prosperity in the United States, during which all forms of beauty began to follow the trend
The Great Depression
industrialization
World war 1
assembly line
3
As a cosmetologist, do not attempt to fulfill the role of _, career guide, parental sounding board, etc.
professional acquaintance
counselor
polite listener
hair color expert
4
To help protect your clothing from dirt and stains, consider investing in __ to wear at work
a pair of scrubs
a pair of coveralls
an apron or smock
scotch-guarded clothing
5
It is recommended that you allow how much time in your schedule to do the client consultation?
5-15 minutes
1-3 minutes
3-5 minutes
15-20 minutes
6
When setting feasible goals, it is important to __
focus on what feels good today
create a plan and revisit it often
avoid frequent changes to the plan
lock into a rigid plan
7
Civilizations that was the first to infuse essential oils from the leaves, bark, and blossoms of plants for perfume
Chinese
Egyptians
greeks
romans
8
3 bad habits that can keep you from maintaining peak performance, include not having a game plan, seeking perfection &
making mistakes
procrastination
annual planning
failing to prioritize
9
It is recommended that you study during blocks of time that would otherwise be wasted, such as while ___
listening to your instructor
waiting in a doctors office
practicing new skills
getting sufficient rest
10
An unhealthy compulsion to do things perfectly is called __
perfectionism
procrastination
punctuality
professionalism
11
If a client is revealing increasingly personal details, one recommended strategy is that you __
turn on a loud machine
reveal a personal detail
discontinue the service
Change the subject
12
One action step for success suggests that you practice doing whatever helps you maintain __
a friendly approach
a comfortable demeanor
an elevated ego
a positive self image
13
When you meet an older client for the first time, you should
address the clan solemnly
address the client by the honorific
ask how the client wishes to be addressed
address the client by their first name
14
In handling a client who is dissatisfied with a service, the ultimate goal is to
make the client happy and willing to return for future services
convince the client that you are right and she is wrong
get the client out of the salon as quickly as possible
fully satisfy the client, regardless of the cost
15
The ability to understand people is __ to operating effectively in many industries
incidental
the key
unimportant
irrelevant
16
To achieve success, it is important to make a conscious effort to __ everyone
believe in
criticize
admire
respect
17
Your reactions to situations beyond your control and your ability to __ in the face of challenges are critical
stand up
control fear
communicate effectively
remain assertive
18
__ or negative thoughts can be counterproductive and work against your ability to succeed
self-critical
unsure behavior
frequent naps
vigorous exercise
19
A practical step for effectively communicating in the workplace is to __
be inattentive
believe in yourself
react instead of responding
talk more and listen less
20
In Ancient Rome, hair color was used by women to indicate _____
Personal wealth
Class in society
marital status
educational level
21
Most manufacturers consider the creative director to be __ and the driving force behind brand success
a low- level position
a first- tier position
an executive-level position
a mid- level position
22
The science of designing the workplace as well as its equipment and tools to make specific body movements more safe is
economics
ecology
ergonology
ergonomics
23
Gloria Swanson and ___ helped glamorize the hip new nail lacquer trend in the 1930s by wearing matching polish
Jean Harlow
Marilyn Monroe
Lillian Gish
Elizabeth Taylor
24
Effective human relations and communication skills build __, accelerate professional growth and promote a positive work
professional ethics
lasting client relationships
strong values
stimulating conversations
25
A __ provides a connection between salons and their staff and the rest if the beauty industry by providing information
distributor sales consultant
Salon trainer
hair color specialist
manufacturer educator
26
Self-esteem is based on inner strength, and begins with trusting your ability to __
Communicate with others
become popular
achieve set goals
handle clients effectively
27
as you work, your neck should be __
bent over the client
Leaning away from the dominant hand
elongated and balanced above the shoulders
leaning toward the dominant hand
28
Your ____ involves your posture and the way you walk and move
physical activity
physical presentation
physical fitness
physical problems
29
When communicating with your salon manager abut an issue, it is recommended that you __ beforehand
think of possible solutions
think of who you can blame
think of possible excuses
cover up your mistakes
30
Putting off until tomorrow what you can do today is called __
procrastination
scheduling
perfectionism
time management
31
To avoid ergonomic-related injuries, consider using
knee brace
a heated body wrap
an anti-fatigue mat
a back brace
32
As you work, a good guideline to follow is to
Use ergonomically designed implement
Endure long periods of uninterrupted repetitive motions
avoid regular stretching exercises
keep your back and neck relaxed
33
The document aka a client questionnaire, consultation card, or health history form is the client __
greeting form
entrance form
welcome form
intake form
34
The Ancient Greeks made lavish use of perfumes and cosmetics for grooming, medical purpose, and ___
burial rites
social rites
religious rites
family events
35
Which of the following blocks the creative mind from exploring ideas and discovering solutions to challenges?
Criticism
motivation
enthusiasm
familial support
36
The way to counter the negative impact of repetitive motions or long periods spent in one position is by __
wearing ill-fitting shoes
practicing regular body manipulation
being aware of the body vascular system
Stretching and walking around at intervals
37
Which of the following is one of the recommended strategies for effectively managing your time?
do not schedule free time into your day because free time is a waste
always work as hard as possible, even if it means neglecting physical act.
plan your commitments around your leisure time
Make effective time management a habit
38
The makeup developed by __ was popular with movie stars because it would not cake or crack, even under hot studio lights
Max factor
Mary kay
Charles Revson
Charles Nessler
39
Short-term goals are those goals that can generally be completed within one __ or less
week
day
month
year
40
To achieve a look of greater intelligence during the Renaissance, women ____
dyed their hair black or dark brown
wore highly colored lip preparations
shaved their eyebrows and hairline
wore plain, simple clothing
41
Your shoulders should be relaxed and ___ when you are providing client services
slightly curved
level
slightly arched
extended
42
ensure you are dressed for success by tuning in to __
your career goals
the salon's culture
the weather and environment
your innermost desires
43
The beauty eco who turned the hairstyling world on its ear w/ revolutionary geometric cuts was __
Queen Nefertiti
Charles Nessler
Max Factor
Vidal Sassoon
44
The sixth step of the 10-step consultation method is __
discuss upkeep and maintenance
show and tell
determine and rate the client's preferences
review the intake form
45
The worlds first ammonia-free haircolor was invented by ___ in 1985
Noel DeCaprio
Vidal Sasson
Trevor Sorbie
Farouk Shami
46
Establishing a professional online image is an essential __ attribute
image-building
spiritual
personal
popularity-building
47
The 3rd step of the 10-step consultation method is to __
analyze the clients hair
perform a need assessment
review the clients lifestyle
determine and rate the clients preferences
48
To be a successful salon manager, you must have an aptitude for math and accounting and understand __
Anatomy
Marketing
Physiology
Chemistry
49
The 2nd half of the 12th century saw the introduction of tube mascara and the boom and _ of the weekly salon app.
proliferation
death
wane
growth
50
One weak moment of __ right before performing a service because you did not plan ahead could spell disaster
drinking coffee
calling a friend
posting on Facebook
texting a friend
51
If you were a middle-class woman in Ancient Rome, you would color your hair ___ to indicate your class status
black
brown
red
blonde
52
In order to be diplomatic, you should be assertive rather than __
aggressive
considerate
sensitive
intelligent
53
Effective communication is improved through practicing nonverbal and verbal skills, as well as ____
active listening
speaking loudly
having a warm smile
talking softly
54
Negative gossip and __ can being an ideal atmosphere to a halt
consideration
poor listening
impolite demeanor
friendliness
55
You should hold your elbows at no more than a _ -degree angle away from your body for extended periods of time
25
15
60
90
56
If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved, you should..
perform the service since this is what the client has requested
refuse the service and tell the client this cut or color won't work
Create a plan, offer alternative looks, and set future goals
Create your own design ignoring what the client has specified
57
There are consequences to not maintaining a professional image in the salon. Ex:loss of clients, poor reputation, & __
loss of income
a bad attitude
having fewer friends
loss of self-esteem
58
__ involves fulfilling one's full potential
personal desire
self-indulgence
self-management
self-actualization
59
In 1932, Lawerence Gelb, introduced the first permanent hair color product and founded a company called __
L'Oreal
Clairol
Nexus
Wella
60
as a professional cosmetologist, you should brush and floss your teeth and use __ throughout the day as needed
antiseptic
mouthwash
fragrance
lotion
61
The conscious act of planning your life, instead of just letting things happen is described as having ___
ambition
dreams
goals
a game plan
62
Which of the following is one of the action steps for success?
Always strive to meet your salon managers definition of success
Never practice new behaviors
show respect only for those people who can help you in your career
keep your personal life separate from your work
63
To earn a client's __ and loyalty, be consistent by always having a positive attitude
respect
trust
money
affection
64
One goal of ergonomics is to make workplace tools safer and more __
flexible
economical
attractive
efficient
65
Which of these items should be kept in your hygiene pack
toothbrush
lipstick
gum
teeth whitener
66
The impression you project through both your outward appearance and your conduct in the workplace is ...
physical presentation
professional hygiene
professional image
personal hygiene
67
Repetitive motions have a cumulative effect on the muscles and ___
skin
joints
tendons
Bones
68
the ability to deal with difficult circumstances comes from having ___
well developed life skills
specific career goals
a fine-turned smile
a strong family unit
69
Your shoes should have a low heel and __
have a soft sole
offer good arch support
have a loose fit
have a tight fit
70
Good communication skills reduce potential workplace
compatibility
consistency
harmony
conflict
71
The act of successfully sharing information between 2 people so that the information is understood is called
effective communication
overt communication
strong communication
direct communication
72
In addition to being free of dirt, it is important that your clothing is __
new
colorful
stain free
expensive
73
The individual credited with coining the term day spa is __
Noel DeCaprio
Marcel Grateau
Madam C.J. Walker
Sarah Breedlove
74
__ holds the key to individual development and personal motivation, and gives you knowledge and confidence
Networking
A professional attitude
Basic school education
Continuing education
75
One important golden rule of communication for building a successful beauty industry career is to __
be aware of your body language
use casual grammar and slang
be casual and comfortable
speak softly
76
While working, your clothing should always be stylish, comfortable and __
Formal
Highly accessorized
Colorful
Functional
77
The curling iron was invented by __
Marcel Grateau
Vidal Sassoon
Max Factor
Sarah Breedlove
78
How long should your personal mission statement be?
one or two paragraphs
one or two pages
one to two sentences
A brief summary
79
The 9th step in the 10 step consultation method is to
review the consultation
discuss upkeep and maintenance
make color recommendations
review the clients lifestyl
80
when we pay attention to our __, we can learn how to manage our time efficiently
inner organizer
feelings of guilt
cravings
insecurities
81
When interacting and communicating with coworkers, make every effort to remain _ and resist being pulled into spats
aloof
assertive
objective
aggressive
82
The __ is the communication with a client that determines the client's needs and how to achieve the desired results
client conversation
Client communion
client conference
client consultation
83
all of the following are reasons why you should study and have a thorough understanding of the life skills except:
practicing good life skill leads to a more satisfying and productive career
well developed life skills will help you deal with difficult circumstances
Life skills help you keep interactions with clients positive
Having good life skills eliminates the need for self-esteem
84
Cocci are bacteria that are __
spore-shaped
corkscrew-shaped
round-shaped
rod-shaped
85
When should the client consultation be performed
before starting the actual service
during the service
after the service
when booking the appointment
86
In order to get experience providing hairstyling services on film and TV sets, you should be prepared to _ for some time
work without implements
immediately join a union
offer to volunteer
work only a few hours a day
87
Which of these terms refers to the moral principles by which we live and work
Equality
ethics
emotions
justice
88
procrastination may be a symptom of
lacking a game plan
taking on too much at one time
a compulsion for perfection
exceptional organization
89
If you are involved with a scheduling mix up, always remember to __
be polite and never argue about who is correct
be assertive and argue that you are correct
be polite while arguing that you are correct
be aggressive, but refrain from arguing
90
During the ____, women commonly used henna to stain their hair and nails a rich, warm red
Middle Ages
Egyptian era
Victorian era
Renaissance
91
Motivation and self - __ skills will help you move to the next level in your career
Centeredness
Management
Involvement
Esteem
92
As you interact and communicate with coworkers, you should be honest and __
sensitive
frightened
oblivious
averse
93
African civilization had a variety of hairstyles that conveyed a message of age, marital status, ____ and rank
education
power
Political position
religious beliefs
94
The ancient ___ were the first cultivate beauty in an extravagant fashion
Chinese
Romans
Egyptians
Greeks
95
You may want to schedule clients who are __ late for the last appointment of the day or ask them to arrive early
occasionally
rarely
habitually
never
96
As you work, your wrists should be kept in a __ as much as possible
turned downward position
bent position
straight or neutral position
turned upward position
97
An awareness of your posture and _, coupled with good work habits and equipment, will enhance your health & comfort
activity
Height
movements
weight
98
Victorian women ___ to induce natural color
pinched their cheeks
Applied rouge
applied lip stains
applied natural ingredients
99
During the Middle Ages, women wore colored makeup on their___
lips
eyes
hands
ears
100
When you ensure your behavior and actions are aligned with you values, you maintain your __
integrity
self-image
ethics
motivation

State board Ch.1-4 Flashcards | StudBud