What is empathy in sales?

Understanding customer feelings

What does selling mean?

Directly communicating with customers

Why is honesty important in sales?

Establishes proper expectations

studbud

BusinessUME3-9

19 termsStudBud Administration6 plays

Test your knowledge on the fundamentals of sales and marketing, and learn about the key concepts and skills required for success in these fields

Flashcards19 cardsFPractice quizPHost liveL

Questions 19

Answers

1
What is resiliency in sales?
Giving up easily
Limiting communication
Ignoring customer needs
Adapting and innovating
2
Why is networking ability important in sales?
Connecting with people
Avoiding customer interaction
Ignoring customer needs
Limiting communication
3
How does passion play a role in sales?
Enhances persuasion
Limits communication
Reduces customer trust
Increases product knowledge
4
What is the hopeful outcome of marketing?
Making the sale
Brand awareness
Customer loyalty
Market research
5
What are the eight marketing functions?
Market planning, selling, 4Ps
Customer service, advertising
Sales promotions, networking
Direct marketing, public relations
6
Define single-level direct sales.
Mass marketing
Group setting
One-on-one sales
Retail environment
7
Explain direct sales.
Online advertising
Mass marketing
Retail environment
Non-retail environment
8
What happens if local businesses don't make sales?
Increased marketing
No payment
Customer loyalty
Business growth
9
Define personal selling.
Mass marketing
Direct, in-person presentation
Indirect communication
Online advertising
10
What are the other parts of the promotional mix?
Customer service, 4Ps
Advertising, sales promotions
Networking, public relations
Market planning, selling
11
What is a pyramid scheme?
Legal business structure
Direct sales
Retail environment
Illegal business structure
12
How are sales reps compensated in B2B sales?
No compensation
Hourly wage
Only bonuses
Salary and commissions
13
What is empathy in sales?
Avoiding communication
Ignoring customer needs
Understanding customer feelings
Focusing on product features
14
What does selling mean?
Ignoring customer needs
Focusing on product features
Avoiding persuasion
Directly communicating with customers
15
What is subtleness in sales?
Ignoring customer needs
Aggressive selling
Informing and building trust
Focusing on product features
16
What does 'You can't sell anything if you can't tell anything' mean?
Avoid marketing
Focus on product
Ignore customer needs
Importance of storytelling
17
Do all salespeople need equal skills?
Yes
No
Rarely
Sometimes
18
Why is honesty important in sales?
Limits communication
Increases product knowledge
Establishes proper expectations
Reduces customer trust
19
Why is persistence important in sales?
Limiting communication
Believing in the product
Avoiding customer interaction
Ignoring customer needs

BusinessUME3-9 Flashcards | StudBud