Business 1

Pareto’s principle is called the:

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Makeup was not acceptable for average women to wear until around 1950.

Measurable goals will help you get organized and:

Four main areas to consider for employment in the esthetics industry are service, management, sales and education.

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Before an interview begins, you might be asked to fill out a(n):

A goal you know you can complete because someone did it before is considered:

Passion as a work principle can be described as:

Selling additional services to clients beyond what they originally scheduled for a visit is called:

It takes cooperation, consistency, and shared accountability to create staff synergy.

An effective strategy to encourage repeat business from a client is to:

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

What document introduces you to the spa and offers a brief summary of why you would like to be employed at the spa?

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

Details of a short-term goal might include all of the following examples EXCEPT:

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the following time periods identifies the consideration for a short-term goal?

A realistic goal is one that:

Sara is placing aromatic soaps and lotions in the spa restroom. This is an example of which of the following principles?

What ancient culture was believed to be the first to develop extensive beauty products?

A category title for tracking and overseeing clientele-building strategies is CRM, which stands for:

Upselling is a way to increase an average ticket without raising prices.

If you don't waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

Which client type requires accurate information regarding ingredients and product application?

If a client is unhappy w/ the service provided, this client might tell how many people about their dissatisfaction?

When team members have each other’s backs, it is an example of a:

A goal strategy that states exactly what you want to accomplish is referred to as being:

Showing up on time and ready to work is the work principle:

What is considered to be the number one reason why clients move on to another salon/spa?

According to industry experts, how often does the average loyal client visit a salon/spa?

Industry statistics indicate that satisfied clients will usually refer how many new clients?

According to Pareto’s principle, 80% of profits are generated by less than 20% of the work, effort and resources.

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Options to increase revenue without raising prices include all the following EXCEPT:

If a client visits a salon/spa 9 times and spends $70 each time, what is the total revenue generated from this client?

During a job interview it is very important to:

Which of the following concepts involves convincing new clients to return and become lifelong clients?

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

Which of the statements represents a specific goal?

Networking provides all of the following benefits EXCEPT:

I will get a job within the next 60 days is an example of what type of goal?

If a client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

A brief, written account of personal, educational and professional qualifications and experience is known as a:

Esthetics, as a separate profession in the U.S., did not evolve until the late:

The average amount spent on services and retail by a salon/spa client during one visit is known as a(n):

If an esthetician leaves a salon/spa, his or her clients will frequently:

Employment benefits, such as holiday pay, are considered part of an employees regular salary or wages.

The tentative client arrives at the salon/spa with which type of budget?

A short-term goal helps you visualize where you will be in your career next week.

For estheticians just starting out, the most common and immediate source of referrals is:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as a(n):

Beverages, food, magazines and umbrella stands in the salon/spa are examples of:

A salon/spa working harmoniously as a group can describe which of the following work ethics?

Paid holidays, bonuses and insurance are all examples of:

When comparing the spa versus the esthetician, which of the following responsibilities is assigned to the esthetician?

Treating your client like an important, valued individual is known as:

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

If problems arise with co-workers, always take it to your manager immediately.

The process that gives access to people & resources within the industry that provides opportunities 4 career advancement

Having an esthetician visit you at the office or home became the ultimate high-status treat in the:

Benchmarks for a goal are usually expressed with: