Home Library Explore SAT

Home Library Explore SAT

Service Quality Management - Chapter 1 Flashcards | StudBud

Explore/Service Quality Management - Chapter 1

a period of time during which a provider and a customer confront each other is called

Tourism is .........

Service Quality Management - Chapter 1

10 terms·StudBud Administration·33 plays

10 Questions

Flashcards10 cardsFPractice quizPHost liveL

Questions 10

Answers

1
Tourism is .........
the biggest industry in the world
the most wide-ranging industry
Not for me thanks.
A part of hospitality
2
a period of time during which a provider and a customer confront each other is called
an argument
a moment of truth
a moment of madness
a waste of time
3
Which of the following is NOT one of the six major components of a tourism destination
Up-scale restaurants
Activities
People
Accommodation
4
Service Quality in THL is hard to measure because.....
What is THL?
It is a composite of many sub-products
People are variable
Research is difficult
5
The capital of New Zealand is?
Auckland
Wellington
Huh? Old Zealand?
Trick question, both N and Z are capitals?
6
Fast food falls under the
Personal-interactive category
Task-interactive category
Maintenance-interactive category
table if you drop it
7
A rooster lay an egg on top of the roof, which way did it roll?
To the left
Since when do roosters lay eggs?
To the right
Down obviously
8
Services tend to be
100% intangible
More intangible than goods
100% tangible
More tangible than goods
9
Which of the following is not a party in tourism?
Tourists
Full- moon Party
House Party
Host Community
10
Leisure
is a concept of time
is what I do when I go on holiday
is swimming in the pool
is reading a book