All About that Message

Closing with a standard phrase like “Thanking you in advance” is better than original wording. 

E-mails ________.

A memo doesn't require a closing, such as “Sincerely” followed by the writer’s name. ____

A request message should conclude with ________.

You should send a hard-copy memo instead of an e-mail ________.

Memos are only used if the sender and receiver are part of the same company or working group. 

A good cover or transmittal letter should include a summary of the main document._____

This is hard to control in e-mail because of the quick way most e-mails are composed and sent:

The courtesy title “Ms” is inappropriate for married women. ______

 A command can never be polite. _____

The details of a direct-approach message are explained in the middle of the document. _____ 

A follow-up e-mail or memo ________.

The tone of most e-mails is ________.

Form letters should be ________.

The best way to express a date in a memo is ______

A good thank-you letter to a colleague should ________.

Lists & numbering are organizational techniques for writing an instructional letter/memo. ____

________ is not a common letter format.

Questions in request letters should be ________.

E-mails are not as important as paper memos because they are temporary and electronic.