Which of the following is the main reason for communicating change within an organisation?

Everyone needs to know how the change will impact them

Which of the following explains how petty cash is usually handled?

Small amt money, managed custodian, to reimburse purchases with a receipt

What is the likely impact of involving all staff in managing change?

Staff are more receptive to the changes being made

An organisation’s production has been moved to another country. What impact would this have on the administrator role?

Time differences may need to be taken into account

What is the most likely impact of the purchase of a new printer not compatible with the present operating software?

The operating system will have to be updated

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Business Fundamentals

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Questions 10

Answers

1
Which of the following is not a principle of change management?
Consider solutions
Assess and adapt
Start and lead from the top
Involve senior management only
2
Which of the following is the main reason for communicating change within an organisation?
Everyone will want to make their opinion known
So that the message can be passed down the line of command
So that the message can be passed down to customers
Everyone needs to know how the change will impact them
3
What method of payment is most likely to be used between businesses?
Exchange of goods
Cash on delivery
BACS
Cheque
4
Which of the following explains how petty cash is usually handled?
Large amt money, managed custodian, to reimburse purchases with a receipt
Small amt money, managed senior mgt, to make small purchases with a receipt
Small amt money, managed custodian, to reimburse purchases with a receipt
Large amt money, managed senior mgt, to make small purchase without proof
5
Who is most likely to be affected by the introduction of an automatic route selection telephone system?
Senior management
International suppliers
Incoming callers
Customer relations
6
Which document is issued by a buyer to a seller, indicating types, quantities and agreed prices for products or services
Purchase ledger
Purchase invoice
Purchase requisition
Purchase order
7
When customer payments are required what document is sent by the administrator?
A credit note
An invoice
A receipt
A statement
8
What is the likely impact of involving all staff in managing change?
Staff are more receptive to the changes being made
Staff can stop the changes taking place
Staff can affect the overall decision of the changes taking place
Staff feel threatened by the changes
9
An organisation’s production has been moved to another country. What impact would this have on the administrator role?
Time differences may need to be taken into account
There is no impact on the role
Staff may have to start working staggered shifts
Phone calls may have to be made by someone that speaks the language
10
What is the most likely impact of the purchase of a new printer not compatible with the present operating software?
The operating system will have to be updated
Another printer will have to be ordered
The IT department will need more staff to deal with the problem
All print jobs will have to go through a new computer

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