BUS 321 exam 3 (Ch 11, 13-15)

Groups that are likely to be victims of groupthink are ones that are __________ and __________.

Negative reinforcement involves taking away something undesirable in response to a behavior.

Wealthy and beautiful people, as well as cult leaders, have this kind of power.

Maslow's hierarchy of needs claims that a person cannot move up on the hierarchy until their ___ level needs are met.

This woman broke the ____ _____.

_____-level diversity includes visible characteristics like skin color, age, body size, and visible disabilities.

People who are capable of viewing situations from multiple cultural frameworks are said to have ___________.

The very first leadership theory, which says that great leaders are born not made, is called _____.

In a conflict situation, a focus on winning is positive and active.

Howard Schultz (Starbucks CEO) recently testified in front of Congress for violating this act that protects unions.

The leadership process involves four components: leader, follower, organization, and results.

Motivation can from within a person or outside of a person.

The two components of motivation are direction and ______________.

Deep-level diversity includes traits that are concealed and only revealed at the discretion of the individual.

Jaxson supervises 12 people, including Cora, who has emerged as the leader of Jaxon's team. Cora is a/n ____ leader

Herzberg's theory of needs focuses on two kinds of needs. What are they?

During this stage, group members are friendly and a pecking order begins to emerge.

This theory claims that a great leaders are a result of their personality characteristics.

Whatever is motivating a person at any point in time is called a latent need.

The team in the NASA control room during the launch of the Space Shuttle Challenger suffered from _____.

The lowest-order need on Maslow's hierarchy is social needs.

The EEOC is a federal agency that enforces the Title VII of the Civil Rights Act of 1964.

This term denotes the selection, recruiting and hiring of employees.

This type of performance review requires feedback from all people who interact with an employee, including customers

Getting feedback from customers, colleagues, bosses and suppliers is called succession planning.

This perspective on workplace diversity focuses on the benefit that a diverse work force brings to a business.

This theory says that percieved unfairness will motivate people to bring the environment into balance.

When groups experience conflict, they can designate a person to bring disagreements to the surface. This is called _____

Buy in to group goals occurs during the performing stage of group development.

An effective leader must understand and use different sources of power.

When work team members have identical skills, they are more likely to perform effectively.

Transactional leaders are needed when a company must undergo a substantial change.

What is the name for the knowledge, skills and abilities that people bring to organizations?

This act, which gives 12 weeks of unpaid leave for medical reasons, is the most used employment-related act in the U.S.

A self-contradictory statement or situation is called __________.

This act prohibits employers from discriminating against women who are pregnant.

The ability to give promotions and recognition is coercive power.

Transactional sexual harassment is called a hostile work environment by the EEOC.

This term describes an organization where every employee feels valued as they are.

The FLSA protects created minimum wage and protected young workers.

The behavior reinforcement that involves imposing an unpleasant outcome following undesirable behavior is called _____.

Fiedler's contingency theory says that leaders should change their style to fit the situation.

Which of these is NOT a stage of group development in Tuckman's Stages?

This act protects employees who are 40 years old and older.

For goal theory to work, goals must be difficult, accepted, specific, and conflicting.