GCSE Unit 1 Business Operations Management - Key Terms Revision Quiz

Question 1

A computer controlled machine able to perform a physical task

Accepted Answer

Robot

Question 2

Which consumer protection law? Good sold must be as described by the business

Accepted Answer

Sale of Goods Act

Question 3

The buying and selling of goods and services over the internet

Accepted Answer

e-commerce

Question 4

Using computer based tools to design products, such as buildings, cars and clothes

Accepted Answer

CAD

Question 5

The minimum quality standards for a product or service that is acceptable to consumers

Accepted Answer

Customer expectations

Question 6

The average cost of making each unit

Accepted Answer

Unit cost

Question 7

Making one-off specialised products for each customer

Accepted Answer

Job

Question 8

Groups of identical items that pass through different stages of production process at same time

Accepted Answer

Batch

Question 9

Providing services to customers before during and after purchase, that meet their expectations

Accepted Answer

Customer Service

Question 10

Producing goods to an acceptable standard with as few resources as possible to keep costs low

Accepted Answer

Operational efficiency

Question 11

Which law? Advertisements must not mislead or deceive

Accepted Answer

Consumer Protection from Unfair trading

Question 12

Which law? Compensation must be paid to a consumer who suffers injury when using a good

Accepted Answer

Consumer Protection Act

Question 13

A system of agreeing and meeting quality standards at each stage of production

Accepted Answer

Quality Assurance

Question 14

A good or service that meets customers' expectations and is therefore 'fit for purpose'

Accepted Answer

Quality product

Question 15

Work is divided into separate tasks or jobs that allow workers to become skilled at one of them

Accepted Answer

Specialisation

Questions 15