Milady Ch. 3 & 4

When is it appropriate to argue with clients?

What is one of the first steps you should take when a client is dissatisfied?

Helping the client select a hairstyle that is reflective of her body shape and lifestyle, you are subscribing to the?

Transmitting information in sysbols, gestures, or behaviors to express an idea or concept?

People who are rude insensitive, and generally unfeeling are usually?

As you interact and communicate with coworkers, remember to treat everyone with

Your _____ shows off your figure and conveys an image of confidence.

Regardless of your salon's dress code, your clothing should always be clean, fresh, functional, and ?

Stressful, repetitive motions have a cumulative effect on the muscles and___

Your outward appearance, your behavior, attitude, the way you interact with others, your communicaiton skills is your?

The best way to understand others is to understand?

To prevent injury on the job and break up the repetitiveness of motion is by including?

Makeup should _____ your best features and mask your less flattering ones.

In dealing with conflicts that may occur between your coworkers, it is important to?

When bringing issues or problems to your supervisor or manager, it is important to be?

To prevent injury on the job is by holding implements, hold the wrists in a relatively _____ position.

Daily maintenance of cleanliness & healthfulness through dailly practices is known as?

Designing and arranging things so people and things interact more efficiently and safely?

What tool can be used to put your clients at ease about your technical abilities?

Participate proactively in your career succwss by approaching your employee evaluation sessions?

What is the very first thing you should do when meeting a new client?

An important stratagy to use when conducting a client consultation is known as?

Your physical presentation is made up of your posture and walk, and should convey an image of?

The most important communication you will have with your client is the ?

When conducting a client consultation with a first-time client, how much time should you schedule?