Customers expectations and Social Media

What is important in order not to forget customers orders?

What is the easiest facial expression to make a customer feel welcomed ?

What is important in terms of customer interactions at the boarding stage ?

If there is any celebrity on board, can you take a picture and post it in your social medias ?

Where can you find the do’s and don’t of social media?

Who should you inform if you know of any unhappy customer regardless of what you do ?

Can you blog of vlog if you work for Emirates ?

What permissions do you need to vlog or blog whilst working for Emirates ?

What do our customers expect from the cabin crew ?

Can the celebrity take a picture and post on their social medial platforms ?

Are all customers are easy going and have the same expectations?

Does Emirates has a social media policy?

What are the consequences if you breach the social media policy?

Can you post pictures of yourself in uniform in social medias platforms ?

What can you do if you can’t resolve a customer complaint ?

What is the best practise before posting on social media ?

How can you become a social media Emirates brand ambassador ?