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Dent 142 Review Flashcards | StudBud
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Dent 142 Review
Dent 142 Review
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Questions
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Answers
1
Other than financial and previous dental background, what else is essential to insure safe and quality care?
contact information
telephone number
care card number
health history
2
Recall exams:
can be booked with other procedures
are usually performed by the assistant
may be booked at any interval for patients on a dental plan
are not an effective means of monitoring the patient's oral status
3
Daily schedules should contain at least the following information:
name, estimated fee and patient's occupation
name, telephone number and estimated fee
name, lenght of appointment and medical history
name, treatment and time of appointment
4
The most effective payment plan for a dental office is:
cash by appointment
post-dated cheques
budget plan
30 day accounts
5
What do we charge for one unit of scaling at the College of the Rockies?
$30
$20
$15
$10
6
An appointment book should be outlined to block off:
lunch time
statutory holidays
all of the above
emergency buffer periods
7
New patient contact via telephone has been estimated to occur what percentage of the time?
85
75
95
65
8
One single day sheet is all that is required in the office.
True
False
9
Short notice call lists are only for emergency patients.
True
False
10
The College of the Rockies Dental Clinic accepts cash and cheque only.
True
False
11
The best types of questions to use when obtaining information from patients are:
probing
reflective
closed
open ended
12
Patients should be recalled:
every 6 months
according to their preference
according to their oral status
once a year
13
The receptionist should monitor patients accounts:
periodically throughout the year whenever they have time
only at the request of the dentist
immediately prior to the office's fiscal year end
on a regular schedule at least once a month
14
The office's primary reason for initiating a recall system is to:
provide additional office income
examine the durability of previously placed restorations
increase staff production
monitor patients oral health
15
When do we "walk out" our patients at the College of the Rockies?
prior to having treatment
when the patient prefers
we bill them for our services
when their treatment is complete
16
Appointments should be first recorded on the appointment cards.
True
False
17
Patient comfort is not important in the reception area because the patient will not be there long.
True
False
18
Ethics in dentistry is a matter of:
personal, professional and moral responsibility
legal, moral and professional responsibility
professional, personal and legal responsibility
moral, personal and legal responsibility
19
Which of the following demonstrates
poor
professional telephone manners?
identifying yourself immediately
interrupting the caller
use of the caller's name in the conversation
thanking the patient for calling
20
How many units are the hygiene appointments at the College of the Rockies?
5
6
8
4
21
Buffer times should be reserved each day for emergencies.
False
True
22
How many units are the screening exams at the College of the Rockies?
2
4
1
3
23
One of the responsibilities of the CDA is to stress to the patients the value of recall.
False
True
24
How much do we charge for our screening exams at the College of the Rockies?
$20/person and $50/family
$15/person and $45/family
$10/person and $35/family
25
Appointment procedures in the dental office should:
all of the above
remain the primary responsibility of one person
be clear in the offcie policy manual
be familiar to all team members
26
You should fit drop in patients in to the schedule as they arrive.
False
True
27
A three unit bridge prep appointment would be best appointed:
mid-morning
last appointment of the day
first thing in the morning
between two restorative appointments
28
Statements are usually sent to patients:
monthly
bi-weekly
weekly
annually
29
The success of a recall system requires the co-operation of all the office personnel and the patients.
False
True
30
A patient who arrives late for an appointment should be re-booked and sent home.
False
True
31
A receptionist should try to re-book a cancelled appointment while the patient is still on the phone.
False
True
32
The abbreviation A/R stands for Account Records.
False
True
33
A "unit" of time may be 10 or 15 minutes of time.
True
False
34
Treatment required for every recall will include at least:
x-rays to locate caries
impressions to evaluate occlusion abnormalities
examination and preventative polish and scale
35
Why are the first few minutes of a patient's visit to your office so important?
Only one chance to make a good impression
So they know how long they have to wait
To help them settle into the waiting room
To let them get to know the receptionists
36
A dentists preference should not be considered for appointments.
True
False
37
There are never exceptions made to an appointment policy.
True
False
38
The sole purpose of the business area in the dental office is to provide the receptionist with a quite place to work.
True
False
39
Dental personnel should avoid eye contact with patients at all time.
False
True
40
In a conversation with the patient, who should be the first to hang up?
always the receptionist
the recipient of the call
the person who initiated the call
always the patient
