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SC Business Consumer Conflict Flashcards | StudBud
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SC Business Consumer Conflict
SC Business Consumer Conflict
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Consumer Conflict, Legislative, Non-legislative
Flashcards
17 cards
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Questions
17
Answers
1
If a problem occurs with a product it is the manufacturers responsibility to resolve the issue with the consumer,
False
True
2
There are 7 elements to a legally binding contract.
False
True
3
A Contract ends when an unforeseen event occurs that prevents the Contract from being completed.
Breach of Contract
All of the above
Performance
Frustration
4
Goods that are sent to a person who did not order them with demand for payment is known as:
All of the above
Guarantee
Unsolicited goods
Second hand goods
5
Legislative methods for solving consumer conflict include:
Ombudsman
All of the above
Small Claims Court
Sale of Goods and Supply of Services Act 1980
6
Remedies for Breach of the Sale of Goods and Supply of Services Act 1980 include:
Refund, Repair, Retry
All of the above
Repair, Retry, Replace
Repair, Replace, Refund
7
A Contract is a legally binding agreement between 2 or more parties enforceable by law.
True
False
8
A Contract can be terminated by:
Agreement
Frustration
All of the above
Performance
9
To resolve a complaint you can go straight to the Ombudsman for mediation:
True
False
10
When a Judge cancels a contract to return both parties to the position they were in before the breach:
Compensation
Specific Performance
All of the above
Rescind the Contract
11
The Consumer Protection Act 2007 helps to protect consumers from unfair business to consumer practices.
False
True
12
The Small Claims Court can resolve complaints with a business for:
Minor damage to property up to €2,000
Bad workmanship/ production up tp €2,000
Faulty goods up to €2,000
All of the above
13
A sign stating "Credit Notes Only" is illegal:
False
True
14
A consumer does not have the right to a refund if they simply change their mind about the good.
False
True
15
The CCPC informs consumers, advises the Government and investigates misleading advertising:
True
False
16
Prohibited practices under the Consumer Protection Act 2007 include:
Making false claims about a product
"Closing down sale" when business is to remain
All of the above
Charging money to claim a prize
17
Non-legislative methods to resolve a conflict for a consumer include:
Consumer Association of Ireland
Negotiation
Letter of complaint
All of the above