Module 12 - Communication And Customer Service

Interaction between a pt and a medical professional-focused on improving he physical and well-being of the patient

Type of communicator: uses pictures and prefer seeing info in writing. Tend to move their hands-use facial expressions

Information relayed to the message sender regarding how the message was received and interpreted.

Audience consideration when meeting the needs of the intended receiver include:

The attitude, behavior, and work that represent a profession.

Individuals that use this submissive communication style-will use a quiet, soft voice and may display hesitancy

Therapeutic communication techniques include..

Engaging with the sender regarding the message and the intended interpretation

When addressing a patient you should..

The address is left justified and, the rest start at the center of the document with indented paragraphs.

Type of communicator: use the skills of listening when comprehending the message.

Beliefs that are not proven by facts about someone or a particular group of individuals are referred to as :

Barriers to communication

 Which of the following is an open ended question?

_____________ communicators tend to focus on hands-on learning.

Beliefs that are not proven by facts about someone or a particular group of individuals are referred to as :

Sending and receiving information, thoughts, or feelings through verbal words, written words, or body language.

Abrasive communication style-tend to allow for minimal personal space and use loud and fast gestures

The information is left justified, and it does not include a salutation or complimentary closing.

Which of the following communication styles is ideal for health care?

Which of the following should be included in the work environment?

Communication that occurs through expressive behaviors and body language rather than oral or written words.

 This style doesn't tend to be effective and not a genuine communication—it can be very one-sided with ulterior motives.

Which of the following is an example of body language?

Forms of nonverbal communication

Form of nonverbal communication

All lines are flush with the left margin.

Communication is "Effective" when:

Which of the following communication styles is patronizing?

________ communication is a firm and direct style of communication includes proper eye contact and body language

Which of the following is an important aspect of communication in the virtual setting?