Unit 2 Mastering Team Skills and Interpersonal Communication Test Review

Question 1

Nonverbal communication is more effective because words lie, while gestures don’t.

Accepted Answer

False

Question 2

Team conflict may be good if it ____________.

Accepted Answer

forces important issues into the open

Question 3

People often speak much faster than they can think.

Accepted Answer

False

Question 4

The key to productive meetings is careful planning of __________.

Accepted Answer

purpose, participation and a place to meet

Question 5

are online “virtual offices” that give everyone on a team access to the same information.

Accepted Answer

Shared workspaces

Question 6

When peer pressure in a team is more important to members than making the right decision

Accepted Answer

groupthink

Question 7

“Treating others like you want to be treated” is a valuable etiquette rule.

Accepted Answer

True

Question 8

The agenda is __________.

Accepted Answer

an important tool in guiding a meeting’s progress

Question 9

The key to productive meetings is careful planning of __________.

Accepted Answer

purpose, participants, location, and agenda

Question 10

A ____ is a website that allows anyone with access to add/edit material.

Accepted Answer

wiki

Question 11

Minutes should be taken __________.

Accepted Answer

only at larger or more formal meetings

Question 12

Which of the following is good etiquette for online business communications?

Accepted Answer

assuming what you type will be read by your boss

Question 13

All of the following are elements in the listening process except __________.

Accepted Answer

focusing

Question 14

When selecting participants for a team meeting, you should __________.

Accepted Answer

include only those people who really need to be there

Question 15

An effective agenda answers all of the following questions except

Accepted Answer

What needs do each of the participants have

Question 16

The two main types of meetings are __________.

Accepted Answer

informational and decision-making

Question 17

Nonverbal communication can strengthen a message when

Accepted Answer

the nonverbal signals match the spoken words

Question 18

Which listener doodles or draws instead of taking notes?

Accepted Answer

the ineffective listener

Question 19

Which of the following statements about workplace etiquette is true?

Accepted Answer

Dressing modestly and simply is always recommended

Question 20

In part, ineffective listening is caused because __________.

Accepted Answer

all of the above

Question 21

The listening process involves __________.

Accepted Answer

remembering

Question 22

Teams are appropriate in every situation in today’s global workplace.

Accepted Answer

False

Question 23

Even small, informal meetings can benefit from an agenda.

Accepted Answer

True

Question 24

Which of the following is a violation of workplace etiquette?

Accepted Answer

multitasking while using IM for business communication

Question 25

Identify the item listed below that is not a way teams help organizations succeed.

Accepted Answer

increase groupthink among members

Question 26

A key advantage of teamwork is

Accepted Answer

improved acceptance of solutions

Question 27

Teams ____________.

Accepted Answer

are two or more people working together

Question 28

Teams tend to be ineffective when there is/are ____________.

Accepted Answer

a lack of trust

Question 29

Most of us listen __________.

Accepted Answer

very ineffectively, remembering about half of what we hear

Question 30

A virtual meeting may be useful if members are not located in the same place

Accepted Answer

True

Question 31

Identify the one trait that does not characterize a responsible leader of a meeting.

Accepted Answer

dominates the meeting

Question 32

What % of top executives say that listening is the most important skill needed in the workplace

Accepted Answer

80

Question 33

Which of the following is proper etiquette during a business meal?

Accepted Answer

only answering urgent calls during the meeting

Question 34

Most people listen at or below the following rate of _____________.

Accepted Answer

25%

Question 35

Hidden agendas occur in teams when team members ____________.

Accepted Answer

have private motives that affect the group’s interaction

Question 36

The receiving element in the listening process can be blocked by __________.

Accepted Answer

All of the above

Question 37

Your ability to listen effectively is related to your ability to keep informed & avoid mistakes

Accepted Answer

True

Question 38

Effective teams do all of the following except ____________.

Accepted Answer

consider every possible perspective

Question 39

The most effective meetings are those in which __________.

Accepted Answer

everyone shares the responsibility for productivity

Unit 2 Mastering Team Skills and Interpersonal Communication Test Review

Questions 39

Unit 2 Mastering Team Skills and Interpersonal Communication Test Review

Questions 39