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IATA Questions Part 3 Flashcards | StudBud
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IATA Questions Part 3
IATA Questions Part 3
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1
What do you do if an intoxicated passenger asks you to serve him a double drink
Say no because he’s drunk
Serve him the drink with diluted ice
Use your skills to explain to the passenger why he cannot consume more
Call the commander
2
First scheduled airmail service was in
1921
1920
1919
1918
3
The first passenger jet aircraft built in 1949 was
Boeing 406
TU-104
De havilland
Boeing 707
4
When passengers are required to evacuate the aircraft when it is still on the ground, this is called
Jet bridge evacuation
Unanticipated evacuation
Disembarkation
Rapid disembarkation
5
What should cabin crew do when a passenger has fainted
Give oxygen
Rise his/her legs
Offer the passenger to lie down on his/her side
Offer a shoulder
6
Which disease is not contagious by respiratory droplets
SARS
Hepatitis a
Influenza
Meningococcal disease
7
In the transportation by air of a non-dangerous gas, what is FALSE
It could cause injury
The gas cannot leak
The container could explode
Any gas container can be dangerous
8
How are service animals transported
In a cage/water proof bag under the seat in front
In the cabin (following procedure of each airline)
In the cargo hold
Service animals are not allowed in the cabin
9
The AOC and operations manual of an airline is approved by the
National aviation authorities
IATA
ICAO
National air authorities
10
What’s the risk of oxidizing dangerous goods
Ignite and burn
Leak
Corrode
Explode
11
Ellen Church a registered nurse became the first stewardess in
1930
1940
1921
1914
12
What’s the first cause of injury on board
Baggage dropping down from overhead lockers
Caused by decompression
Caused by hot drinks
Caused by turbulence
13
What is the first thing a cabin crew has to do if he finds a suspicious device
Disarm the door
Construct a solid platform against the door
Move it to the LRBL
Inform the captain
14
What does The cabin crew when he/she finds a presence of dangerous goods in the cabin
Call the captain
All are correct
Gather information from passengers
Examine the item
15
What is the best practice for cabin crew
Eat a snack at regular intervals
Drink plenty of water to stay hydrated
Drink lots of coffee to stay awake
Sleep during the day
16
In the check in area, we usually dont find
Business lounge with food and drinks and an area to relax
A concourse or long hall way with door opening from car park or roadway out
A conveyance system for luggage, located at the rear of the counters
A row of counters, places parallel or perpendicular to the building façade
17
What label is the equipment that is loaded labeled as when the destination airport will not have enough equipment
Extra equipment
Inbound equipment
Dead head equipment
Please do not touch
18
In order to become IATA an airline has to pass the audit
EASA
IOSA
CSTF
FOCA
19
What features were incorporated by the Boeing 247
Pressurized cabin and high speed
Transatlantic range
IFE
Sound-proof cabin and thermostatically contrôles
20
A passenger gained access to the cockpit, what should cabin crew do
Warn the passenger that this is unacceptable
Request him to go back to your seat
Take him out of the cockpit and restrain him
Lock yourself in the toilet
21
Code sharing
When the airlines share the IATA code
When a passenger flies in business class with economy ticket
A flight code is of one airline but the actual flight is operated by anothe
One flight number for 2 different flights
22
Example of cross contamination
Working while ill
Sneezing on food
Food surfaces dirty
Improper cooking temp
23
During an emergency situation, the cabin crew should communicate in a way that is..
Assertive and polite
Assertive with authority
Assertive and screaming
Quick and strict
24
When fighting an electrical fire, what is the first thing you need to do.
Put water
Isolate the device
Use the halon extinguisher
Turn off power
25
Cabin boys duties did not include
Flying the aircraft
Weighting mail
Checking passengers in
Loading the luggage and swatting flies
26
What is the main outcome/goal achieved when applying CRM principles
Improve morale, as every crew member is recognized as valuable for the team
Improves the communication with the ground staff
Avoid human error
A good working atmosphere
27
The regulations of the national security agency apply to airlines
Based in the country and the other flying in or out of the country
From abroad
From the country
World wide
28
Nelly Diener was the first air hostess in Europe working for
Air France
Swiss air
British airways
Lufthansa
29
What is a smoke good used for
Contain a fire
Ventilation
Deprive fire of oxygen
Provide oxygen to the crew to fight the fire
30
An important event on may 20th 1927 that resulted in a massive investment into building a global airline industry
End or world war 1
First air conditioned aircraft
End of world war 2
First transatlantic non stop flight
31
Which are the permanent interior partitions
Bulkhead
Zones
Doghouse
Cabin dividers
32
What is an AED
Is it to help breathe
It gives a shock to the heart if necessary
Its a drug
A mechanical device
33
When a cabin crew does rescue breathing, what should him/her do
Normally breath inside the victim
Count until 5 between each breath
Use enough force to rise the victims chest
Exhale as much air as he/her can
34
In preparation for an emergency landing which of the following action should be taken by the Cabin crew in the galleys
Switch off the power
Ensure that all spills are wiped out
Throw out any leftover food
Remove papers
35
During the boarding of a sold out flight, a cabin crew noticed that a passenger has 2 suitcases...
Offer to stow one in the galley
Determine if another passenger can stow it for him
Have the excess bag moved to the hold.
Ask the passenger to disembark
36
ICAO was created in
1945
1934
1944
1955
37
A cabin crew notices that there is a spill food in the galley oven. What should you do
Note it in the aircraft log
Wipe up the spill
Nothing this is normal
Allow the oven to cool
38
A trade membership association that helps airlines simplifying process
National aviation authority
ICAO
IATA
CAA
39
Which of the following is not an airline alliance
Star alliance
One world
Sky team
Global alliance
40
Which of the following passengers would require medical clearance to fly
8 month pregnant women
Passenger with angina
Teenager with a head cold
Passenger with mild asthma
41
Someone who cant move at all, cant take stairs, cant go alone into the aircraft is
MAAS
WCHS
LANG
WCHC
42
Which of the following is not part of the 30 second review
Counting the number of cabin crew numbers
Reviewing evacuation
Alertness to any unusual sight
Identifying passengers requiring additional assistance
43
Who is the team leader within the crew
The commander
The copilot
The senior cabin crew
The purser
44
If a passenger is choking and he is not able to breathe. What will not take part before applying the heimlich manœuvre
Calm the passenger
Lie the victim down on the floor
Get the victim standing
Back blows
45
A passenger realized during boarding of a full flight that he is not seated next to his family. How should crew react
Sorry sir, its too late to change seats
If they put your family in a different row its because there were no more
I am sorry, the flight is full today, please take Your seat
Please take your seat for the moment, i will check if other passengers can
46
What are we not allowed to bring on board as cabin baggage
Perfume bottle (100 ml)
Hand cream (75 ml)
A laptop computer with lithium battery
A bottle of 250ml with only 50ml of liquid inside
47
IATA the successor of the international air traffic association was formed in
1956
1950
1982
1945
48
1st air conditioned aircraft was
Boeing 307 entered service 1933
Concorde
Boeing 247 entered service in 1940
Boeing 247 entered service 1933
49
What of the following items is not included in the class 1 of dangerous goods
Toy gun caps, party poppers
Ammunition
Fireworks, flares
Butane cylinder
50
Concord operated
1976 to 2010
1976 to 2000
1975 to 2005
1970 to 1999
51
What does the term ditching refer to
Emergency landing on water
Evacuation by the flight deck
Emergency landing
Aircraft evacuation on water
52
Commercial air services were first introduced in Africa, Australia, japan, Mexico, and South American counties during
The fifties
The thrities
The sixties
The twenties
53
When there is no chiller in the galley, what do we use to keep the food at the right temp
Nothing in particular
Dry ice
Trolley
Oven
54
When the galley does not have a chiller, what do we do to keep the food at the correct temperature
We ask the senior cabin crew what to do
We make sure the dry ice packages are not a fire hazard
We make sure they have dry ice until the meals are needed
We use the meals as quickly as possible
55
For which group of people is <good samaritans>
Cabin crew
Captain
ABPs
Doctors and nurses on board
56
EASA standardized the regulations between the
EU member states
European and the American countries
States of America
States part of ICAO
57
Which document allows airline to operate an aircraft
Registration form
ACO
AOC
Operations manual
58
There are four types of airlines, charter, low cost, scheduled, and
Corporate airline s
Blacklisted
Army
Core airlines
59
Who is responsible for regulating the carriage of the sky marshals
National security authority
National aviation authority
National security agency
National security court
60
First pressurized cabin
Airbus 100
Boeing 303
Dc-3
Boeing 307
61
In 1978, the travel market was deregulated and the companies were allowed to set their own prices. This led to
Low cost airlines
American Airlines
Charter airlines
Low safety airlines
62
When passengers are required to evacuate, what must cabin crew do prior to opening the emergency exits
Direct passengers to the exit
Confirm with the senior cabin crew
Disarm the door
Check for obstructions or danger outside
63
Usually the business class meals are served with silver ware and
Plastic plates
Ceramic plates
Paper plates
Carton plates
64
If an authority inspector comes on board an aircraft cabin crew should
First ask for hi/her id
Inform other crew
Show them the safety equipment
Answer all questions
65
Which of the following is not recommended for cabin crew for managing stress
Practicing sports
Connecting with people
Adopting a positive attitude
Use natural herbs to relax
66
When cabin crew proceed to move suspicious device to the LRBL. What should they not do
Put plenty of soft items on top of the device
Put a heavy box on top
Keep the device as steadily as possible
Disarm the door where you place the device
67
What should you do if you clear away an uneaten mean from a passenger
Ask the passenger if everything was alright and offer an alternative
Ask the passenger if everything was alright
Ask the passenger if he wants coffee
Offer the passenger to be upgraded to first class
68
Boeing 747 was lounged in
1990
1980
1960
1970
69
To descend, the pilot must
Decrease engine power, reducing thrust, and therefore lift
Increase the planes angle of attack
Reduce the lift
Increase the amount of lift
70
When airlines join together in alliances, it allows them to
Offer better and expanded range of services with less resources
Offer long haul flights at a lower price
Offer better and expanded range of services with same resources
Offer better and expanded range of services with more resources
71
When assisting someone who is choking but is still able to breathe, which of the following points is not part of procedu
Getting the victim to stand
Using the heimlich manœuvre
Asking the victim to lie flat
Reassuring the victim
72
National flag carriers
They were owned all or in part by private investors
Had the colors of the flag in the tail of the plane
There were owned fully by the government
They were owned all, or in part by the government
73
Cabin safety task force (CSTF) is managed by
CAA
ICAO
CSTF
FOCA
74
We serve meals in business class in
Cardboard sets
China sets
Aluminum sets
Plastic sets
75
The worlds first scheduled airline service was launched in
1914
1911
1918
1919
76
How would you say a passenger that is not permitted anymore to use the phone
Excuse me sir, you are breaking the rules. Your cell phone must be tuned of
Excuse me sir, please turn your phone off immediately
Sorry to disturb you, may i ask you to quickly finish your call.
Turn off your phone sir (firmly)
77
The first thing to do when we speak to a passenger who needs medical assistance
Cabin crew identify themselves and ask permission to assists
Calm the distraught travel companion
Keep other passengers away from the scene
Explain the actions they are taking step by step
78
Which are the main factors of cross contamination
Low pressure in the flight
Both a and b are correct
Time and temperature abuse
Cross contamination and poor personal hygiene
79
Why does the oven need to be kept clean of grease
In order to prevent bad smells for crew
For hygienic reasons
To keep it clean for the crew
In order to prevent the grease from igniting creating a fire
80
What is the risk of lithium batteries
Leak
Short circuit and explode
Displace oxygen
Ignite
81
What’s the other name for DBML
Low purine
Low carbohydrate
Gliadin fee
Low fat
82
From which department depend the catering, inflight entertainment and cleaning?
Inflight services
Safety department
Maintenance
Operations
83
During turbulence, when is it appropriate for cabin crew to stop the inflight service and sit down
Whenever the passengers are advised to keep their seatbelts fastened
When instructed by the captain
When instructed by the captain it when they feel it is dangerous
When the drinks of the passengers are spilt
84
An intoxicated passenger asks cabin crew to serve him a double drink
Bring him the drink informing its the last one
Offer him food or non-alcoholic beverage
Bring him a single drink diluted with water
Inform the captain
85
As the salaries of the cabin crew of the charter airlines are usually lower, they get bonuses from
The safety performance
The in-flight sales
The languages they speak
The good sickness record
86
What should you do if a passenger hands you out an uneaten meal
Nothing in particular , just clear it
Inform the senior cabin crew member
Offer him a business meal
Ask him if everything was alright. Maybe offer an alternative meal
87
When informing the flight crew about a fire, cabin crew should identify the
Location, source and number of injured passengers
Location, fuel, and severity of the fire
Location, source, and temp of the fire
Location, source and severity of the fire
88
What are the responsibilities of the cabin crew while loading catering
Check the correct number of meals and equipment is loaded
Stand in the galley while the Catering is being loaded by ground staff
Check the correct number of meals and equipment are loaded and catering bil
Just sign the catering paper
89
If it is 13h in London(GMT), what time is it in Sydney (GMT+10)
The same time next day
23h the same day
11h the same day
2h the same day
90
Where can we find the bus and train ticket sales and information at airports
Departure level
Check-in concourse
Baggage claim
Arrival hall
91
What would you do if you face a level 1 unruly passenger
Ask the flight deck crew for help
Proceed to a briefing with the other crew in order to restrain the passenge
Ask the SCCM to advice the authorities upon arrival
Try to understand the behavior, try to manage the passenger
92
Which statement is false? In order to burn less fuel and reduce operating costs the companies
Removing equipment that is seldom used
Changing catering carys to lighter weight versions
Replacing plastic meal trays by carton ones
Removing the in-flight entertainment systems
93
What should you do if a passenger is smoking in the lavatory
Discharge the halon extinguisher on the passenger
Warn the passenger that it is forbidden to smoke on board
Ask the senior cabin crew to call authorities
Ask the captain to tell the passenger off
94
Who is responsible for noting down the faults discovered on board
The maintenance staff
The cabin crew
The senior cabin crew
The captain
95
What is the name of the document that cabin crew receive with their personal calendar and their flight assignments
Schedule form
Roster
Ruler
Schedule map
96
How are passengers personal details used
The airlines are only allowed to use this info in case of an accident
Details are used only commercially
The airline share info with IATA and other airlines
Airlines pass the info to immigration and they proceed to passenger profili
97
What kind of food could be an alternative for a diabetic person if the DBML is missing
High fibre foods
Giladin
Pasta dish,carbo hydrates
Dairy products
98
In phonetic alphabet, how would you spell the name Thomas
Tango,Hotel, Oscar, Mike, Alpha , sierra
Tango,Hotel,Oyster,Milk,Alpha,Sierra
Tango,Hotel,Oscar,milk,alpha, sierra
Tango,Hotel, Oyster, Mike, Alpha, Sierra
99
What are the ingredients to avoid in GFML
Milk
Fruits
Wheat
Rice
100
Why do new cabin crew undergo medical assessments
For the security of passengers
To make sure they are fit to fly for years
For security reasons
To make sure they do not have a medical condition that could worsen
