UF0332

Question 1

When should the salutation “Dear (First Name)” be used in a business letter?

Accepted Answer

When the addressee is a close acquaintance

Question 2

A period of time by which something is late or postponed.

Accepted Answer

delay

Question 3

What is an example of a linguistic structure typical of business correspondence in English?

Accepted Answer

With reference to our telephone conversation yesterday

Question 4

What should you consider before writing a business document?

Accepted Answer

The purpose and the audience

Question 5

What is a characteristic of formal style in English writing?

Accepted Answer

The absence of contractions and abbreviations

Question 6

Metal box being used for a transport of the packaged cargo.

Accepted Answer

container

Question 7

What should be considered when identifying the audience for a business letter?

Accepted Answer

Demographics, education, background knowledge and expectations

Question 8

What information should be included in the salutation of a business letter if the addressee is unknown?

Accepted Answer

To whom it may concern

Question 9

In what situations is the use of informal language most common?

Accepted Answer

In relaxed situations and with familiar people

Question 10

What is the importance of structure in business letter writing?

Accepted Answer

It facilitates understanding of the message

Question 11

What is a characteristic of formal style in written English?

Accepted Answer

Use of longer sentences and complicated structures

Question 12

What is an example of a punctuation mark used in English correspondence writing?

Accepted Answer

Comma

Question 13

What is an example of a useful word in business writing?

Accepted Answer

Solve

Question 14

What is a general rule to follow when writing a business document?

Accepted Answer

Keep your audience in mind

Question 15

What is a general rule of writing business documents?

Accepted Answer

Following style guides and writing manuals

Question 16

What should be included in the sender’s contact information in a business letter?

Accepted Answer

Their name, address, phone number and email address

Question 17

Why is it important to adapt the tone when identifying the audience of a business letter?

Accepted Answer

To ensure the effectiveness of the communication

Question 18

How does identifying the audience affect you writing?

Accepted Answer

It influences how and what you write

Question 19

What should you say if you need to cancel a meeting due to a change in your plans?

Accepted Answer

Both

Question 20

The line that separates one country, state, province, etc., from another.

Accepted Answer

border

Question 21

What does the purpose of the letter determine?

Accepted Answer

The tone, style and structure of the letter

Question 22

In what situations is it most common to use formal English language?

Accepted Answer

In business situations and with unfamiliar people

Question 23

What salutation should be used in a business letter when the addressee’s title is known?

Accepted Answer

To whom it may concern

Question 24

What is the most common structure of formal writing?

Accepted Answer

Introduction, development of ideas and conclusion

Question 25

Document acknowledging that goods have been received on board a vessel for shipment to a specified destination.

Accepted Answer

Bill of Lading

Question 26

Which of the following is part of the recipient’s contact information in a business letter?

Accepted Answer

Their Company’s Address

Question 27

Something that is exempt from duty taxes.

Accepted Answer

duty-free

Question 28

Which voice should be used in writing business documents?

Accepted Answer

Active voice

Question 29

Why is revising easier than writing perfectly the first time?

Accepted Answer

It allows for improvements to be made after initial thoughts are organized

Question 30

What should you consider before writing a business document?

Accepted Answer

The purpose and target audience

UF0332

Questions 30

UF0332

Questions 30