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Grooming Shop Management II Flashcards | StudBud
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Grooming Shop Management II
Grooming Shop Management II
31 terms
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Final Exam Review for GSM II
Flashcards
31 cards
F
Practice quiz
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Host live
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Questions
31
Answers
1
"GFCI" stands for
Grooming For Customer Investment
Got Friends Clients Investors
Ground Fault Circuit Interruptor
Got Fur Come In
2
It is illegal for an employer to fire you if they don't have 'cause' like theft or absenteeism
True
False
3
Iowa records you have to keep include
Client name, address, pet name
Client name, address, phone number, email address
Client name, address, pet date of birth
Client name, address, pet description/ID
4
The document you provide your employee that includes general rules and policies is called
A W-4
The magna carta
An employee handbook
An employment contract
5
How much time should you add to each groom appointment for cleanup afterward?
5 minutes
10 minutes
15 minutes
1 minute
6
The collection of physical and other "touchable" characteristics of your target market is the
psychographic
infographic
metrographic
demographic
7
Grooming shop hazards include
wet/hair-covered floors
chemicals
dogs
all the other answers are correct
8
What is the correct format for the GREETING line of a business letter?
Dear Sue Groomershopowner:
To Whom It May Concern:
Dear Sue Groomershopowner,
Dear Ms. Groomershopowner:
9
A tagline is
The shared goal of the employees
A clever, concise, memorable phrase that helps sell
An element of the employment contract
A statement of the values of the company
10
This type of punctuation gets a headline more attention
Quotation marks
Question mark
Period
Exclamation point
11
A job description
is easily found and downloaded from the web
is old-fashioned and unnecessary
should be reviewed and kept up to date
Is only necessary for hiring
12
An employment contract
is always required
Should be reviewed by your lawyer
is only required with special things like confidentiality
Is not a binding document in Iowa
13
In Iowa, a titer for distemper is considered legal proof of protection for
One year
Two years
It's not accepted
Three years
14
The state of Iowa requires dogs and cats being groomed to be vaccinated against
Rabies and Distemper
Rabies, Parvo, Distemper
Rabies, Bordetella, Parvo
Rabies, Distemper, Lepto, Bordetella
15
After graduation from Kirkwood, you will be a certified pet groomer.
False
True
16
One easy way to identify your target market is to look at who uses services like yours.
True
False
17
Public relations is
All the other answers are right
Anything intended to create goodwill for a person or company
Something like an anonymous donation
The same thing as a press release
18
Psychographics are
Professional analyses of your customers
The way people think / what motivates them
Pictures taken with an MRI
Mental illnesses common in the area
19
What do you have to do to make your social media the most effective it can be?
Pay to "boost" it
Crosspost on every platform that exists
Just make a post; the media does the rest!
Interact with the audience
20
This advertising concept originated from wild west cattle drives
Pathos
Evaluating
Branding
Positioning
21
How many of the pathogens are typically removed during the "dry" cleaning of a kennel?
90%
75%
50%
99%
22
Which is a 'legal' hiring question?
Are you married?
Are you a citizen?
Can you lift 50 pounds?
How old are you?
23
You can always tell if an ad is successful for not if it gets the customer to buy something
False
True
24
What information traditionally comes after the objective on a reverse chronological resume?
Most recent position held
References
First job you ever had
Education
25
What type of license does a grooming shop require in Iowa?
Trick question -- none
Commercial Kennel
Dealer
Grooming
26
A press release can be a great marketing tool because
If you do it right, it seems like someone else wrote it
It's free
All of these
They have to print/say exactly what you tell them
27
The two employment documents that should be required of any new hire are
Employment contract and I9
W4 and W2
W4 & I9
Nondisclosure and employment contract
28
It's an ad campaign if
The ads all share a common theme
The ads were designed by the same person
The ads are all from the same company
The ads are all the same type of media
29
In AIDA, what does the "D" stand for?
Declare
Desire
Develop
Disparage
30
The last thing you should do for a project like an ad campaign is
Measure your results
Pay the bills
Proofread
Start over
31
The first thing you should do for a project like an ad campaign is
Identify the media you'll use
Set a goal or goals
Draft some idea designs
Identify the target market
